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White FoxReviews 1,035

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
497
shipping
521
returns
390
quality
458
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New Zealand
1 review
0 helpful votes
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Great customer service
October 21, 2020

Had an issue with my return however the White Fox Boutique team were supper helpful and lovely to deal with and ensured that I still got my store credit!

Date of experience: October 20, 2020
California
1 review
0 helpful votes
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Amazing customer service
October 21, 2020

I had been communicating with Orla back and forth because of an error in my recent order, and she was very patient, helpful, and kind. In a matter of a few days, we were able to resolve the issue! Thank you so much for all your help Orla! I will definitely be ordering from White Fox Boutique again!

Date of experience: October 20, 2020
Australia
1 review
0 helpful votes
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Fast and responsive
October 20, 2020

Super helpful and very quick to resolve an issue with me item!
Always a good experience with white fox boutique!
Thanks Grace!

Date of experience: October 20, 2020
New Jersey
1 review
0 helpful votes
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Great customer service
October 20, 2020

I accidentally placed my order with the longer shipping time instead of expedited shipping. I emailed them so that I can pay extra somehow in order to get the expedited service (I need this outfit for a big birthday in a few days) and wasn't expecting to hear back as I'm sure it's a big company and I never ordered from them before. Orla emailed back the same day and changed my shipping speed free of charge for this time only, which I very much appreciate. Thank you! Can't wait to receive my first order.

Date of experience: October 20, 2020
Australia
1 review
0 helpful votes
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The team that handled my enquiry were friendly, professional and responded to my enquiry promptly. Thank you WF x

Date of experience: October 19, 2020
Australia
1 review
0 helpful votes
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As a fitness instructor I would highly recommend White fox boutique for great customer service and good quality clothes.

I have purchased 2 bike shorts which I live in! The material is so comfty and great quality. There customer service is exceptional. Shout out to Orla who assisted with an inquiry I had, very prompt!

Thanks Whitwell Fox Botique
#posactive

Date of experience: October 19, 2020
New York
1 review
0 helpful votes
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Prompt response
October 19, 2020

Maddie was a pleasure to get as customer service associate. Prompt and informative reply which is hard to come by!

Date of experience: October 19, 2020
Australia
1 review
0 helpful votes
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Great customer service
October 19, 2020

I have been speaking to Maddie over the past couple of weeks and she has been lovely and informative. Great customer service and rapport building :)

Date of experience: October 18, 2020
New York
1 review
0 helpful votes
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I received great customer service through Cody, who helped me through a shipping issue. She was very quick to answer my questions and resolved the issue without any hassles. I will definitely shop with White Fox in the future!

Date of experience: October 18, 2020
Australia
1 review
0 helpful votes
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Great customer service
October 18, 2020

I had a really positive experience when I needed to resolve an issue via email. Maddie was super helpful and quick in her resolution.

Date of experience: October 18, 2020
Australia
1 review
0 helpful votes
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Changing shipping type
October 18, 2020

Thanks for the quick response Orla and helping me change my shipping type to express after accidentally choosing standard on my order. Thumbs up xx

Date of experience: October 18, 2020
TT
1 review
0 helpful votes
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Such great and quick customer service from Maddie. I was really surprised so got back to me so quickly as well as at such a late time at night. Really appreciated it :)

Date of experience: October 18, 2020
Australia
1 review
0 helpful votes
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I had a great experience when I had to make contact via email, my issue was rectified immediately. FIVE STARS White Fox! Customer for life, thank you

Date of experience: October 15, 2020
Australia
1 review
0 helpful votes
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Lovely customer service
October 15, 2020

I have been dealing with Cody for the last couple of days harassing with emails regarding returns and what not. Cody has been super helpful and prompt with responses, I couldn't be more pleased with the assistance I have received. Overall I'm really impressed with everything, shipping, quality and customer service.

Date of experience: October 14, 2020
Australia
1 review
0 helpful votes
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Love it!
October 15, 2020

The website is easy to navigate. The shipping doesn't take too long which is amazing! The fabric is wonderful quality! Loveeee this store!

Date of experience: October 14, 2020
Australia
1 review
0 helpful votes
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Amazing customer service
October 14, 2020

I was so incredible impressed with how helpful Maddie was when I messaged for help. My phone had automatically put my old address in and my parcel was on my way there! Maddie was beyond helpful in resolving the situation.

Honestly never had such fab customer service.

Thank you Maddie:)

Can't wait to get my parcel! Xxx

Date of experience: October 14, 2020
Australia
1 review
1 helpful vote
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Eh
October 16, 2020

I think the sizing is off, the models are unrealistic body images - super fit and big busted women. Sizing runs small

Date of experience: October 14, 2020
California
1 review
0 helpful votes
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I received a damaged item and Cody was nice enough to help and refund me for the item. In just one day I received my refund and because the item was a sale item I was told just to keep it. Thanks Cody!

Date of experience: October 12, 2020
Australia
1 review
0 helpful votes
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Great customer service fast and reliable shipping will and have recommended website to friends and family

Date of experience: October 12, 2020
Florida
1 review
0 helpful votes
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Cody - Representative
October 13, 2020

Cody was efficient, super helpful and quick with responses! Super grateful! I am very appreciative for all his help!

Date of experience: October 12, 2020