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White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
















The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
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Had an issue with my return however the White Fox Boutique team were supper helpful and lovely to deal with and ensured that I still got my store credit!
I had been communicating with Orla back and forth because of an error in my recent order, and she was very patient, helpful, and kind. In a matter of a few days, we were able to resolve the issue! Thank you so much for all your help Orla! I will definitely be ordering from White Fox Boutique again!
Super helpful and very quick to resolve an issue with me item!
Always a good experience with white fox boutique!
Thanks Grace!
I accidentally placed my order with the longer shipping time instead of expedited shipping. I emailed them so that I can pay extra somehow in order to get the expedited service (I need this outfit for a big birthday in a few days) and wasn't expecting to hear back as I'm sure it's a big company and I never ordered from them before. Orla emailed back the same day and changed my shipping speed free of charge for this time only, which I very much appreciate. Thank you! Can't wait to receive my first order.
The team that handled my enquiry were friendly, professional and responded to my enquiry promptly. Thank you WF x
As a fitness instructor I would highly recommend White fox boutique for great customer service and good quality clothes.
I have purchased 2 bike shorts which I live in! The material is so comfty and great quality. There customer service is exceptional. Shout out to Orla who assisted with an inquiry I had, very prompt!
Thanks Whitwell Fox Botique
#posactive
Maddie was a pleasure to get as customer service associate. Prompt and informative reply which is hard to come by!
I have been speaking to Maddie over the past couple of weeks and she has been lovely and informative. Great customer service and rapport building :)
I received great customer service through Cody, who helped me through a shipping issue. She was very quick to answer my questions and resolved the issue without any hassles. I will definitely shop with White Fox in the future!
I had a really positive experience when I needed to resolve an issue via email. Maddie was super helpful and quick in her resolution.
Thanks for the quick response Orla and helping me change my shipping type to express after accidentally choosing standard on my order. Thumbs up xx
Such great and quick customer service from Maddie. I was really surprised so got back to me so quickly as well as at such a late time at night. Really appreciated it :)
I had a great experience when I had to make contact via email, my issue was rectified immediately. FIVE STARS White Fox! Customer for life, thank you
I have been dealing with Cody for the last couple of days harassing with emails regarding returns and what not. Cody has been super helpful and prompt with responses, I couldn't be more pleased with the assistance I have received. Overall I'm really impressed with everything, shipping, quality and customer service.
I was so incredible impressed with how helpful Maddie was when I messaged for help. My phone had automatically put my old address in and my parcel was on my way there! Maddie was beyond helpful in resolving the situation.
Honestly never had such fab customer service.
Thank you Maddie:)
Can't wait to get my parcel! Xxx
I received a damaged item and Cody was nice enough to help and refund me for the item. In just one day I received my refund and because the item was a sale item I was told just to keep it. Thanks Cody!
Great customer service fast and reliable shipping will and have recommended website to friends and family
Cody was efficient, super helpful and quick with responses! Super grateful! I am very appreciative for all his help!
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!