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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
Follow Jurgita S.
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Hi
February 23, 2023

Poor service. It appears that you should make 100% advance payment, so I was sent a thermal lily, I ordered through the site. This information is in the section of the return, but I wanted to make an order, not return, and did not intend to go to this section ((( WEAKLY)

Date of experience: February 23, 2023
Wish C. Wish Rep
over a year old

Hi Jurgita. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

NL
4 reviews
0 helpful votes
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Exceptionally pleasant retail therapy. Name-brand men's clothing and accessories are available here. There are always deals available, and the staff is friendly and informed.

Date of experience: February 14, 2023
GB
2 reviews
0 helpful votes
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Incredibly satisfying retail therapy. You may find name-brand men's apparel and accessories here. There are discounts available all the time, and the staff is kind and knowledgeable. I know I can always make a good purchase here.

Date of experience: February 13, 2023
Canada
1 review
0 helpful votes
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Wrong orders
February 15, 2023

I have bought many things from wish shopping online. My experience with wish has been great except for the second time for some sellers for whom I won't disclose their names at this time. For some reason, sending out the wrong order and replaced the original order. Intently I believe this because what they send is completely different from each other.
Ho ever is in charge of wish shopping online, should put a stop to some of the sellers who proceed to send different items replacing the original order that was placed they refund me I am happy about that, meantime disappointed after waiting for a month and receive the wrong order that I don't have use for it except to place on a trash can and I hope that you stick to your word that you are going to send me the right product for free is your promise in the letter that came with the wrong order, I send to wish on a previous email 3 photos one from what I order, what they send me, and the letter that came in the package, saying what I mentioned above.

Date of experience: February 13, 2023
France
7 reviews
0 helpful votes
Follow Jaime M.
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If you're looking for something new, Wish Men's Shopping is a great place to go. They sell a wide range of clothing and accessories. It's also worth noting that they offer free shipping on all orders over $100, so no matter how much you spend, you'll receive free shipping!

Date of experience: February 12, 2023
Cyprus
3 reviews
0 helpful votes
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Great shopping
February 11, 2023

Great shopping. Men's clothing and accessories from all major brands are available. They always have sales and have courteous, informed employees. I'll keep purchasing here because I've never been disappointed.

Date of experience: February 9, 2023
Norway
2 reviews
0 helpful votes
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The most liar website in the world. For example: item price is 5 euro, when you open it, it is 30 euro. You choose color for item, they add 10 euro more. Was written, this item is 1 %100 waterproof, it is %100 lie. They send you wrong size, when you contact with customer service, they block you. You didn't receive your item, the same,...,...

Date of experience: February 3, 2023
Wish C. Wish Rep
over a year old

Hi Andrew. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

South Africa
1 review
0 helpful votes
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Poor Support
February 2, 2023

I placed an order & cannot login to track it. I have tried for more than a week to login without success. The support team keeps sending me the same message to login & change my password which does not work as I do not receive a code to change my password. This is a fraud company. DO BUY FROM THEM. It seems like the whole company is automated.

Date of experience: February 2, 2023
Wish C. Wish Rep
over a year old

Hi Shafi, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
Follow Rose W.
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Ordered a jacket from company and the jacket I received didn't resemble the one advertised. It took multiple emails before they agreed to take it back. Had to pay to ship it back and never got any money back. Contacted company several times by email and even with them admitting that they did get the jacket back I never got any refund. Just got a response saying that they were sorry and would check into the situation and get back to me. This happened several times and I never heard from them. That went on for more than a year and have resigned to myself that I will never get reimbursed. Have heard from several people that they have had the same experience with this company. My advice is to avoid this company

Date of experience: January 27, 2023
Wish C. Wish Rep
over a year old

Hi Rose. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Mexico
1 review
0 helpful votes
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Avoid
January 26, 2023

You will receive the product or a refund 50/50 chance after months of waiting But what you will get is absolutely disgusting, ignorant, couldn't careless, useless customer service. I never believed such horrible service could exist.

Date of experience: January 26, 2023
Wish C. Wish Rep
over a year old

Hi Brent. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Utah
1 review
0 helpful votes
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Fun and totally fake
January 21, 2023

Great junk.Who is naive enough to believe silver gold and diamonds cost $1! 925 silver stamps can be bought on the internet. Don't buy Wish clothes, barely survive their first wearing.

Date of experience: January 20, 2023
Wish C. Wish Rep
over a year old

Hi Berna. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Austria
1 review
0 helpful votes
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Never buying again
January 19, 2023

I bought around 5 items and non of them arrived. Customer support doesnt help because they ask you the same question over and over again. After refunding the money, I have only received half of the money back, very nice job Wish.com. You guys should be proud of your $#*!ty service and incapability to deliver.

Date of experience: January 19, 2023
Wish C. Wish Rep
over a year old

Hi Stan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

North Macedonia
1 review
2 helpful votes
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Wish is a scam
January 19, 2023

So i bought some stuff from wish.com. Almost everything got to me broken and i refunded it. The next day i got restricted. I submited an apeal and it got verified.Then i go to purchase something and boom these come up. Iv sent them my id via email and the app, even tried to contact them threw instagram and Twitter They keep ignoring me. I also got some refferals like 50$ - 100$. Please help me iv been restricted since the start of 2022 (dec 3) i think

Date of experience: January 19, 2023
Wish C. Wish Rep
over a year old

Hi Antonio. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ohio
1 review
0 helpful votes
Follow ROGER A.
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I'd give Wish 1 star, but to be fair I have received decent items with tempered expectations. Where Wish failed miserably is in their product support. They claim to offer a 30-day guarantee of satisfaction, but when I initiated a claim online the day I received glasses with interchangeable lenses that don't fit the frame the product support representative basically stalled for weeks with unnecessary questions and "holiday" delays only to tell me right before the 30-day mark that they don't think there is a problem despite sending 5 pictures that clearly show the problem on a $50 item. Buyer beware.

+1
Date of experience: January 18, 2023
Wish C. Wish Rep
over a year old

Hi ROGER. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow F R.
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No responses from staff, no refund, lots of fake goods being sold on Wish and about 70% are rubbish - poor quality, doesn't work or faulty after short usage. Delivery 2 weeks average. AVOID and go to ebay or Amazon.

Date of experience: January 17, 2023
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
2 reviews
0 helpful votes
Follow Red Z.
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Mailing back for refund, very hassle
January 13, 2023

I ordered a vest that was really loose. I did a return. I received the label, package it and sent to Wish Return Center. A week went by, I contacted wish. They said, until it is scanned, I will get my refund. Almost 2 weeks went by, I contact wish again, I get my refund when it reach to Wish Return Center in California or China. Then they close my ticket stated it is resolved. How in the hell is it resolved when I don't even got my refund. I showed them the receipt that I sent it with tracking number, I waited 15 days later. I even call United States Postal Services. They said the address is wrong and I will get the package send back to me. I told wish that, and they ignore the message. So, if you gonna buy something on wish, you better make sure it fits. You are not going to get your refund. The more you try to contact them, they will put resolved, then you no longer can contact them. VERY HASSLE EXPERIENCE FOR RETURN ITEM FOR REFUND.

Date of experience: January 13, 2023
Wish C. Wish Rep
over a year old

Hi Red. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Ohio
1 review
0 helpful votes
Follow Gail B.
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I ordered 16 sets of soft white 50 light sets at $1 per set. I was billed $70.59. I tried once before to order the same and was supposed to pick them up at a local store. They never came so I decided to try direct ship and was billed this ridiculous amount. NEVER AGAIN!

Date of experience: January 5, 2023
Wish C. Wish Rep
over a year old

Hi Gail. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
2 reviews
1 helpful vote
Follow Mohamad A.
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Scam
January 5, 2023

They grape you by a cheap product,
Take your payment info
Then just keep press charges on your CC
No customer service, just virtual agent...
Scam, Run Away

Date of experience: January 5, 2023
Wish C. Wish Rep
over a year old

Hi Mohamad. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
3 helpful votes
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I had a great experience of buying from wish.
They have very cheap items and sometimes little delays in delivery but overall great service

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Great place to shop - if you can settle for only buying Knick-knacks like clothing, that what you bought is final, and that you're not getting a refund for anything. Customer service is bad. All of the costumer service agents speak poor English, and you have to translate what they say. Regardless of them ACTUALLY UNDERSTANDING your language, they tend to TRY not to understand you seemingly so they don't have to help you. Just stick to items like cloths and tiny items that are pennies on the dollar, items that you don't intend to return ever, and you'll be fine.

Date of experience: December 29, 2022
Wish C. Wish Rep
over a year old

Hi Dan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.