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WixReviews 660

1.3

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Wix Reviews Summary

The overall reputation of the company is marred by significant concerns regarding customer service and transparency. While some users appreciate the platform's ease of use and functionality for building websites, many express frustration over unresponsive support, auto-renewal practices, and difficulties in obtaining refunds. Complaints frequently highlight long wait times for assistance, inadequate responses from customer service, and perceived hidden costs associated with subscriptions. This has led to a prevailing sentiment of distrust among customers, who feel that the company prioritizes profit over user satisfaction and support.

This summary is generated by AI, based on text from customer reviews

service
241
value
228
shipping
95
returns
121
quality
215
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Spain
1 review
13 helpful votes
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Time For Class Action
November 13, 2015

I have considered this and I think every poster on here should come together and let us take a class action against WIX. If more and more people come together and start taking these companies to the courts through the lay litigant avenue then these companies may just begin to treat their customers with the respect and support needed. Especially paying customers. You pay for a service, if such a service is not fit for service then it is a possible action of Fraud. Making the Directors personally Joinder in the court recordings with rogatory recordings, this can have real standing and meaning.

Date of experience: November 13, 2015
Texas
6 reviews
19 helpful votes
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Who orders an items looking prior at the shipping and return policy? While buying, Wix charges shipping cost for every item, however small the item cost be (e. G for a $1 item too it has $1 shipping). And while returning every items, it does not cover the shipping cost. And the shipping address I was provided with was in Canada. Imagine how costly would it be to return every item there? A big chunk of my refund will go in that. So I decided not to return even if I did not like some of the items and keep them as it is, eventually going into the garbage.

Date of experience: November 8, 2015
Nevada
1 review
7 helpful votes
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Terrible site builder
November 2, 2015

Seriously, the worst. Just bad. Not good if you're looking to start your business sites, blogs, etc. And seriously, only 14 day refund policy? ARE YOU KIDDING ME? I regret paying upfront for their year's worth of bull$#*!.

Date of experience: November 2, 2015
Germany
5 reviews
13 helpful votes
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I spent countless hours building my website. When it came time to connect it using my domain name, I couldn't. Why? When I attempt to connect my domain name, I got an error message ("sorry this name is being used by another user"). So I contacted Wix so-called Support, by the way the only way to contact them is by email, which you have to wait days for a response, if you ever get a response. So after I contact them and they responded several days later, I explained the problem even attached a print screen of the error message. They responded that I still had an old account, which was under a different email address which I no longer had. I had an account with Wix about 2 yrs ago, which was a monthly account that I cancelled. Well, thanks to Wix so-called Support, it didn't get cancelled.

I sent a response that the account was suppose to been closed 2 yrs ago. Several days later, I get a response from a different so-called Support person saying the account was closed. REALLY, then why can't I connect domain. Couple days later, NO Let me tell you I signed up for this 14 day free trial 3 times and cancelled for the same reason, hoping they would fix the problem because I really hated to cancel it because it look GREAT plus all the time I had spent building it, plus I was scheduled to go online November 1,2015. Well this was the LAST TIME dealing with this so-called Support Team! My reason for cancelling this time way, "Reviews are right, your Support Team is a JOKE." I also added that they were trying to delay fixing the problem until the 14 day free trial was up and I couldn't get my money back.

For all these reviews giving Wix a 5 star review, MUST be getting paid. Wix is far from even thinking about a 5 star review.

Date of experience: October 28, 2015
New Jersey
1 review
0 helpful votes
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Truth about wix
October 27, 2015

I understand everybody not happy but you got try it for yourself, so i did and tell you truth it its not all bad i never had problems with it and i had a website and account before the html5 came out. I never had problems once and they do reply really fast many some people didn't have lucky or never gave it a chance... even did something wrong only thing i dislike is plan prices but you might pay little more thats pretty it. If i were you i would give chance

Date of experience: October 27, 2015
Georgia
1 review
7 helpful votes
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Terrible for business
October 26, 2015

The sites are slow, terribly optimized for mobile, and possibly the worst for search engines. On top of that, don't spend too much time designing your site or editing it, because at least once a week, Wix's design tools won't allow you to save all your work. 4 hours down the drain each week, at least! If you have a real business, stay away from Wix! You're much better off spending a little more money with Squarespace, Setmysite, or some kind of actual website solution. Wix is nothing but a toy... a very poorly designed toy.

Date of experience: October 26, 2015
Massachusetts
1 review
3 helpful votes
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I have tried a few other website creator, and WIX is by far the most practical, resourceful, and yet affordable one I have tried. It was recommended by a book publishing designer, friend of mine, and besides being able to fully create my website in one day, I also received a, effective customer support assistance when I needed. The technical support representative quickly accessed my computer, identified the issue, and the problem was immediately fixed. I was speechless to see my problem solved in less than 5 minutes. I am giving 5 Star for my overall current experience 10/12/15
www.sucatta.com

Date of experience: October 12, 2015
Colorado
1 review
8 helpful votes
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Well for starters customer service is a joke you have to write your complaint and wait for someone to answer on the help page. And nothing changes to add to the web page unless people vote on it. WTF really. Your supposed to be helping me make money not lose money! I cant change shipping charges on each individual item!. I cant give shipping discounts if a person buys more than one item from me and I was told to create a coupon for that. Then they could use it for buying just one EZ salsa and I would lose money. This is not E commerce friendly. It is great for everything else. Looking forward to taking my business somewhere else

Date of experience: October 10, 2015
New Jersey
3 reviews
7 helpful votes
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WIX is a RIP OFF
October 4, 2015

WIX promised a refund for a charge that was not authorized and has been giving me the run around for the past 7 weeks even though I presented absolute proof that the charge was unauthorized and not refunded.

Date of experience: October 4, 2015
South Africa
2 reviews
1 helpful vote
Follow Sepungu H.
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After trying Simple Site which is magic but to simple, Web.com stole my money with no support etc, I am now at a stage where I do not know what to do. Private companies took my money and run, so at the moment I just use Wix for a free ride to have some type of referral address on the web. Going to try Webstart and see after all the bad reviews if any good. Will also just try a free ride until I am happy.

Date of experience: October 1, 2015
Florida
1 review
5 helpful votes
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Why oh why does Wix offer simple explanations that do not work for normal fixes? Now that I have bought the service and transferred my own site name, I am really questioning the move! I try to delete a page and it tells me to go to something that doesn't do what it is supposed to. I try to link my only two pages and that seems to be cray-cray!

Date of experience: September 26, 2015
New Zealand
1 review
6 helpful votes
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Complicated
September 24, 2015

It's complicated where it can easily be simplified. It has the most useless tools and doesn't have any actually needed options. It's a bad save engine as well due to the fact I made a whole front page and it deleted by itself. Disappointed.

Date of experience: September 24, 2015
California
1 review
6 helpful votes
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Get The Real Wix Review
September 19, 2015

The bottom line is that I've used Wix, and so have my friends. It's JUST NOT A GOOD PLATFORM.

If you want the real deal on why, it's best summed up here https://davidscarpitta.com/wix-review/

Nice try, but doesn't make the cut.

Date of experience: September 19, 2015
California
1 review
6 helpful votes
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I understand that you can't please everyone or make everyone happy... but there are just way to many NEGATIVE REVIEWS to even think of signing up or simply being comfortable in moving forward.

Date of experience: September 16, 2015
California
1 review
11 helpful votes
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I am a sole proprietor and every penny counts as I start up my business and budget for diapers. I feel completely robbed by WIX. I have worked very hard to follow their suggestions so my page can be found in a search to no avail. I have a pay account so I am not a free loader. I can do any combination of searches to find myself and even on page 20 of google I am nowhere to be found. I really hope someone looks into this to determine if they are in violation of any advertising laws. I am so devastated after spending countless hours trying to create my page and then find it online. I have researched and tweaked and tinkered but WIX does not deliver! My peers who used other methods of creating pages such as square space show up on the first page of a google search and they did not pay any additional money to google for this. There does not seem to be any customer service at Wix and they have made it very hard to rate them or find out about them since apparently they didn't use WIX alone to create their advertising propaganda.

Date of experience: September 13, 2015
Barbados
1 review
7 helpful votes
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Misleading advertising
August 17, 2015

FREE? No way!
Wix doesn't even show up with Google search.

Date of experience: August 17, 2015
Leah L. Wix Rep
over a year old

Hi Dalia,

I am sorry to hear that you're unsatisfied with Wix. We can assure you that Wix sites have all the tools needed to get your site to a top-rank position, and all our sites are crawled and can achieve excellent SEO results. If you need further assistance, please email us at premium@wix.com and we will respond as soon as possible.

Jamaica
11 reviews
37 helpful votes
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Create a free Website
August 16, 2015

Having your own website to advertise your Business, Goods and Services is the way to go. Almost everyone has their own website. It's the way to advertise, it's actually the way to go.

A few years ago I was about to pay for a ten weeks course in Web page designing, it never happened until about three months ago I saw an advertisement on a particular website inviting people to join the website designing boot camp. This boot camps goal is to help people to set up their own personal website in two days. The cost is $10,000 (ten thousand Jamaican dollars) and you are to take your credit card with you to pay an additional US$60 for the Url so that is pretty much JA$16,000 (sixteen thousand Jamaican dollars).

I mentioned it to someone and they told me not to pay any money to set up a website because I can find a site on the internet that can offer me the service for free. I decided to search for myself and gave up until I stumbled on wix.com. I decided to try it myself, by the way, I am not very technologically savvy. I do pretty good on Microsoft office applications but I know little or nothing about web page designing. Anyway, I decided to go on the website and try my hand at it. To my great surprise, and happiness I was actually able to set up a website on my own. I actually started it today on wix.com, I am not finished yet, I have saved it to continue because of time constraint. That is the reason I have decided to do this review. I have gained satisfaction and I want others to benefit too.

You do not have to have a knowledge of programming, HTML or javascript, It is a simple step by step process. Your can create your web page of your design with animation and all of this is for free. The only thing you need is a domain name. Isn't that great!

Well, I know it has helped me because now I can create a web page and this I did for free and I also have the knowledge on hand to share. So if you ever think about building your own web page why not try wix.com you will be glad you do.

Date of experience: August 16, 2015
Arizona
13 reviews
35 helpful votes
Follow Don N.
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I just read Wix ad about written in html and Google indexes these sites better, could not be more from the truth. I used Microsoft front page 16 years ago, then Dreamweaver and RapidWeaver. All of these template companies are trying to capitalize on people thinking they will have a cheap site. The real bottom line is that the average person would have to spend hundreds and hundreds of hours learning real organic SEO. But WIX and companies like them want you to buy their templates and after you realize no one is going to see your website let alone be built to engage users and attract more inquiries. Then comes the search engine optimization fees and they go on and on. After you quit paying them, your site will drop whatever search results you may have. I have rebuilt sites from WIX and others alike. WordPress built correctly all along utilizing proper plug-in and loads and loads of hours learning SEO, which is constantly changing, leaves you trying to be a webmaster and now cannot work your own business. The sites I rebuilt of WIX had dropped dramatically in ranking from my first build many years back. I explained to the person building the WIX site where to place basic SEO and after checking later when his site went from page one to non-existent, I saw no titles, descriptions keywords Meta or anything. Google has made it more difficult for home website creators to build a professional site that works. You get what you pay for and on the SEO side you just lose a lot of money every month. WordPress is tops for SEO and mobile friendly websites. But it does not just happen. WordPress is difficult to work with and takes a lot of maintenance. If you just want to build a personal website that does not need to generate business or income, then WIX is a possibility. Also, I came across a WIX ad on Facebook bragging how great their sites were and search engine friendly. I ran basic Google guideline tests and the site speed was below 50 on mobile and had little to no SEO built in or optimized with tags etc. I hate to see the average consumer be misled and have an effect on their time and business. At least a warning before believing a company ad give people an option.

Date of experience: August 16, 2015
Canada
1 review
2 helpful votes
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I was reading all these poor reviews so I decided to call the Wix Customer Service to find out for myself. I was informed that I had to wait 4 minutes so i hung up after about 2. In about 3 minutes I received a call from a Wix Representative asking if I needed any help. I explained my reason for the call and he asked I was having problems with my site. We talked for a short while and so far i am very satisfied with their service.

As for building my website, I was encountering some problems but I quickly realized it was my fault because I had not taken advantage of the tutorials. After I read up on the information i am very happy with my site. I have added some animations, etc.

Date of experience: July 24, 2015
Brazil
1 review
5 helpful votes
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Hi.

I´ve been create an website on wix.com in 2013, made payment, but my website never has been online, also i´ve tried to cotact them they never replayed. Now í´ve seen n my bank account they has charging bill over thereof reveniew domain, servisce they never provide, i´m tring to remove my account, found so difficoult!

Date of experience: July 2, 2015
Leah L. Wix Rep
over a year old

Hi Aline,

I apologize for the inconvenience this has caused. You can contact us at billing@wix.com and we will respond within a few hours. We look forward to hearing from you and assisting you with this matter.

From the business

Build, manage and scale your business online with confidence using Wix. Choose a professionally designed template, use the AI website builder or even your own code to intuitively build a unique site that’s ready for business. With Wix, you get so much more than a website builder platform, whether it’s eCommerce, scheduling, events, blogging or a portfolio—you can run your entire business from one place.

With built-in marketing and SEO tools, you can expand your reach and attract even more customers. And when it comes to analyzing performance, deep dive into advanced reports and analytics to drive informed decision-making for your business’s success. You can use the Wix Owner app to achieve all this and more, no matter where you are. Plus, experience lightning-fast performance, enterprise-grade security and a robust infrastructure to rest assured that your website will stay up and running smoothly.

With a 4.6/5 star rating on TrustPilot (2024), join over 220 mi...


wix.com
Founded in 2006
Tel Aviv-Yafo, CA, Israel
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