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Wix Reviews Summary
The overall reputation of the company is marred by significant concerns regarding customer service and transparency. While some users appreciate the platform's ease of use and functionality for building websites, many express frustration over unresponsive support, auto-renewal practices, and difficulties in obtaining refunds. Complaints frequently highlight long wait times for assistance, inadequate responses from customer service, and perceived hidden costs associated with subscriptions. This has led to a prevailing sentiment of distrust among customers, who feel that the company prioritizes profit over user satisfaction and support.
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I have been with Wix for many years. I have several websites. I had kept one for around $7 on autopay for over 7 yrs even though I wasn't using it thinking they would continue to honor their agreement not to show the banner ad that is normally shown on FREE sites at the top of the website. Now they have changed the rules. They are showing the banner and they will only offer a discount for a year. Disappointed in them. Thought they had good tools. Not worth it if they don't also have INTEGRITY. When I tried to reach another customer svc agent since the person was so disrespectful, every callback request I initiated was CANCELLED after the first ring. Vindictive and the company lacks integrity. I was going to purchase stock but long term this is a bad bet. Now looking for another company for my websites.
STAY AWAY.
I can not believe that no email address come with the highest payed package. I I can't believe that that was not made aware to me before I signed up and payed. I have 10 people working for me so that meant that it would have costed over £1000 just for email addresses.
This management decision made by WIX will be there down fall.
Stupid.
Its better to be ripped off by a friend, because you may find him someday, but when its an internet based rip off like the so called free website builder called wix.com, what are you going to do? Bust a caps lock on them?. I prepared a free website from Wix.com. Wix.com asked for 24.95 $ for domain name transportation cost and I paid for it. But then I couldnt use the domain name. Couldn't view the site. Wix.com workers further gave me reasons that I should also buy a Premium package to use my domain name which I already paid 14.95 $ at first. They made me pay 24.95 $ and they wont pay it back after asking as the site states that i am liable to a refund in the first 14days. First they fool you by saying that their service is free but then force you to buy a Premium package. The explanations are inadequate and the postpurchase service is very awful. And the guys will be dancing in church on sunday.
GOOD MORNING,
HAS ANY INDIVIDUAL APPRECIATED THE VERY FACT THAT WIX IS A START AND NOW YOU EACH HAVE YOUR OWN SITES TO SPEAK OF.
KIND REGARDS ANGELICA
They're in Israel for one. What recourse do you have if you're not satisfied? Does one buy a ticket to Israel? LOL. They know you won't! This is the BIGGEST reason I should have learned by now NOT to deal with NON United States companies.
Their customer service is HORRIBLE! Once they have your money, you're just a number. Until that point they will tell you everything you want to hear in order to hook you. Typical. The product is NOT what they said it was.
STEER clear of Wix!
Dear Fred,
We have an extensive support and call center located in San Francisco, California. You can call us at 1-800-6000-949 and we will be glad to assist.
Furthermore, you can contact us at support@wix.com and receive a response from our expert technicians within a few hours at most! We also have a learning center full to the brim with helpful tutorials and videos:
http://www.wix.com/support/main/html5/
I am sorry to hear that you are unsatisfied with your Wix experience. Please contact us at premium@wix.com and let us know how we could assist you further.
Written in HTML 5 meaning google indexes these sites better. This is the bottom line.
I was looking for a simple, easy to use site just to set up a quick example for a presentation; I decided to give wix a try after seeing countless commercials, and I'm pretty satisfied with it. I quickly and easily set up what I needed to for free. I don't know if I'd necessarily choose this site to create an actual site for my business, but it worked for exactly what I needed it for.
I prepared a free website from Wix.com. I already bought the domain name from another website and then I wanted to transfer the name to wix.com. Wix.com asked for 14.95 $ for domain name transportation cost and I paid for it. But then I couldnt use the domain name. Wix.com workers give the reason that I should also buy a Premium package to use my domain name which I already paid 14.95 $ at first. They made me pay 14.95 $ and they dont pay it back even if I asked. First they fool you by saying that their service is free but then force you to buy a Premium package. The explanations are inadequate and the postpurchase service is very awful.
Dear Hatice A.,
I apologize for the inconvenience this has caused. As written in our Terms of Use and throughout the domain transfer process, a Wix premium upgrade is needed to connect a domain to a Wix site.
I'm afraid that due to technical reasons we cannot provide refunds for domain subscriptions. We will be glad to assist in connecting the domain to an external website host if needed, and provide a discount for the premium upgrade.
Please contact us at premium@wix.com with the title 'Attention: Leah' and let us know how you wish to proceed.
No help, no customer support no format on the page. Horrible site not user friendly rip off does not come up under your domain it is under their domain. With there little ugly logo.
Dear Holly W.,
Wix offers an easy website builder tool, and plenty of support options if you encounter any difficulties.
You can visit our learning center for helpful tutorials and videos here: http://www.wix.com/support/main/html5/
You can also contact us at all times at support@wix.com, or call us at 1-800-6000-WIX (949).
The Wix design platform is totally free for any user.
We do have a premium offer for a small fee that enables our users to get more storage and bandwidth if they need it, the option to remove the Wix advertisements, and the option to connect their Wix design to their own domain name.
You can find out more about it here:
http://www.wix.com/upgrade/website
If you don’t need any of these options then you can use it for free as much as you like.
Please let us know if you need further assistance.
Hey guys,
I think you should all be aware of a huge problem WIX has - the website can not be viewed well on safari as well as on other browsers. This is a problem Wix says they "work hard" to solve - but it has been more than 4 month since. They refuse to refund paying costumers, even though the website is worthless like this. Also, they hide this problem and delete comments and posts from their forum and their Facebook page.
http://www.wix.com/support/forum/html5/error-messages-and-known-bugs/live-website-errors/*******-known-issue-menu-on-saf
Dear Maya G.,
This error is fixed! After an investigation into the complaints received, we would like to clarify that the issue with the page loading not working on Safari has been resolved.
Wix works hard to ensure that our sites work across all browsers and their latest versions. This error occurred with older versions of Safari only. As soon as an error is identified, we do our best to inform our users and resolve the error as soon as possible.
As always, we thank you and appreciate your understanding as we worked to resolve this issue.
Having major issues for months now and here is how they answer us on their support blogs: http://www.wix.com/support/forum/html5/error-messages-and-known-bugs/live-website-errors/*******-known-issue-menu-on-saf
Wost site builder EVER! PERIOD! Just see their forums or search on google and see for yourself what is going on with their broken editor!
Terrible experience - designer's are promoted by WIX but when they take your money they claim no responsibility. Would never use them again. Beware of paying using PayPal - called "a service" you can not recover. I had to consult an attorney. Takes a long time for the plane to circle but at some point collections will catch up with designer.
I created a website with Wix and they use Authorize.net to process CC transactions and I never got any of my CC payments and they are idiots and don't have any idea at all at how to run a website company
Total rip off site again. If its too good to be true it is. They let you build and make you mess up so you need a designer and scam you that way. After I did days on the site then they messed it up so I had to get a designer to pay for and did not even get a phone number to call STAY AWAY another f. Scam company on the web. Huge mess.
I've been with, paid member even, for four years now. And I've really hated every year of it. The reason why I hate it, their customer service SUCKS, especially for paid members. They think their HELP boards can solve everything, when they solve nothing, and they are, overall, rude. This will be the last year that I use them (it is on auto renew and I missed the cutoff). They don't have the option of having a NON-FLASH site for iDevil users to default to since iDevil users can't see flash programs/pages (wix.com is FLASH). Also, their mobile site, which come free with membership, yeah, they don't work. Tried for tech support assistance, they were VERY rude and belittling. I programmed for years, did web design for years, was raised doing flash even, and it wasn't something that even I could resolve, and obviously they couldn't either.
Overall, for the bandwidth and storage space, and the idiot proof templates for those that don't code, the $135 and change a year isn't a bad price. BUT for the lack of customer service, and with a coding background, I could get godaddy for $45 a year and have iDevil applications be able to see my site.
Be careful with this website. If you buy a domain and build a website with them you will receive an automatic subscription. This is not stated in clear writing. Even though you will own the domain for one year this is AUTOMATICALLY renewed. I bought it on a special offer around Christmas so the price was fairly OK.
However, I was renewed at full price. I wasn't expecting to be automatically renewed after one year and to be renewed at full price was not a pleasant surprise. Be very careful with Wix. Read the small print and make sure to cancel your subscription before your year is up.
I love this site they have awesome pre made yet editable layouts for your site and there staff will get with you almost right away to answer your questions.
Not bad when your setting your site up but after that it's cost after cost. To run your own paypal shop it's around £15.00 a month which is a joke. Also the blogging pages connected to your website are done on a different server and not your website, you then have to add the link in to you website for people to see.
Ever wanted to make your own site, without the programming knowledge - yes and with FLASH? And completely FREE? Well go on to this site, and you can. I know there is plenty of sites offering free website builders and templates similar but this one offers FLASH on addition to all the templates and you can add your own videos and images and stuff as well. I havent personally used them but ive bookmarked them for my future use most def cuz i would love to make my own site FREE which looks really cool. Theyve got like scores of sites made using their service so you can see how good they really are.
From the business
Build, manage and scale your business online with confidence using Wix. Choose a professionally designed template, use the AI website builder or even your own code to intuitively build a unique site that’s ready for business. With Wix, you get so much more than a website builder platform, whether it’s eCommerce, scheduling, events, blogging or a portfolio—you can run your entire business from one place.
With built-in marketing and SEO tools, you can expand your reach and attract even more customers. And when it comes to analyzing performance, deep dive into advanced reports and analytics to drive informed decision-making for your business’s success. You can use the Wix Owner app to achieve all this and more, no matter where you are. Plus, experience lightning-fast performance, enterprise-grade security and a robust infrastructure to rest assured that your website will stay up and running smoothly.
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Hi Tiobong U.,
I apologize for the inconvenience this has caused. Building a site with Wix is completely free. We do offer a number of premium plans which give our users access to additional features such as connecting a domain name, removing Wix ads and additional storage and bandwidth.
As we mention in the domain transfer page, a premium plan is needed to connect a Wix site to your domain. I'm sorry to hear of the frustration this has caused you. Please contact us at premium@wix.com and we'll see how we can provide further assistance.