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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Accepted me order and then marked it shipped. A week later as I'm waiting the book to arrive I get an email from them telling me they never shipped the book because it got damaged. Then wants to know if I want a refund! This is a total Scam outfit. Takes your money and doesn't send the book. Then suggests they keep your money. It doesn't get worse than this. Steer clear of this scam outfit.
I am happy to b a customer at world of books I have always been delughted with the many books I have bought and never a problem with price and delivery
Hi, thanks for your lovely review. We are sad to see it is two stars though :(. We wish you a nice day.
Thanks, World of Books
I bought a book in "very good condition" from the seller. Instead I got a book of very poor quality and not as described by seller. I felt cheated and taken for a ride. So I contacted the World of Books for a refund. The seller asked for pictures of the book as If I were a liar. Then, he kept mute. When I contacted him again, the rep replied that he was sending a replacement copy. I declined and responded that I could not wait any longer and demanded my money. Seller refused to issue any refund. He ignored my request. Seller is a crook. The matter is not yet resolved.
My response to Rebecca:
Rebecca, you are lying brazenly. I refused to have a replacement because it was going to take too much time and I could not wait any more. I also have no faith in your company. You already took me for a ride and I feel cheated. You demand pictures of the book because you won't believe me as if my words were not enough. You took me for a liar. You did not breathe a word about the refund because you chose conveniently to dump your shoddy stuff on me. In fact, I had promptly emailed you that I did not want a replacement as it was going to take another fortnight for the book to reach me, and I could not wait that long. I live in Houston, Texas, USA.
I am asking for a complete refund. Please have the decency to issue me a refund. Stop behaving like cooks, liars and cheats.
Hello,
Thanks for your review. I have looked into the email thread and can see nothing wrong in our response, we ask for photos of any condition issues so that we can look into any problems with quality control should there be any. We asked if you would like a replacement copy and this was organised on the 15th November for you after we had your confirmation. Your replacement is on its way.
Thanks, World of Books
My package was late due to covid and the jumble in the warehouse at the time but to make up for it, they refunded me 50%. They really take care of you and personally email you back to help, seriously recommend!
Hello, thanks for your lovely review :) We really appreciate it. Thanks, World of Books
Just ordered a book for my mother and it came yesterday in PRISTINE condition. Very happy with World of Books. Thank you!
Amazing news! Hope she enjoys her book! Thanks, World of Books
I order a book for school, never received it... WorldofBooks refuses to refund my money or send my book... Beware of sites like this one...
Hello, we are sorry to hear this. Please can you provide us with your order number and we can look into this further for you.
Thanks, World of Books
Love the site and the service. Fast delivery great quality books at good prices. Ordered many times never been disappointed :)
Hello,
Thanks for your review :)
World of Books
I think I'll only ever buy books from here (unless I'm out). I've bought plenty of books from World of Books and they've been exactly as described. I got a DVD too which looked brand new. Customer service is kind, quick and effective. My only wish is that customers could review books on their website - I always read reviews to sway my decision so would really value this service.
Hello,
Thanks for sharing your experience with us. Look for book reviews coming very soon ;)
Thanks, World of Books
Appropriate pricing
quick service / delivery
visible and active on social media
correctly described book condition
book pages are always in good condition, they are only a bit "used" externally
Buy from World Of Books! I definitely recommend it
Hi, thanks for your review.
World of Books
I've ordered from here several times, and I have been pleased with my order every time. All books have been in the promised condition, and arrived on time. I love buying from World of Books, as their second hand books are cheaper than new books and it's helpful both to the environment and to small businesses to buy second hand. Will definitely continue to buy books from here!
Hello,
Thanks for sharing your review with us.
World of Books
Always been quick and reliable with delivery. I've been pleased with the quality of each purchase - considering I always buy the used options! Plus they're saving book waste and it's cheaper then buying new. What's not to love?
Hello, thank you for your lovely review.
World of Books
I purchased a book on Worldofbooks Inc Amazon storefront on Thur, Oct 29th, the order marked as shipped on Thur, Oct 29th, but the company never shipped the item and did not provide the shipping tracking information. I have sent several emails regarding my order shipment issue, but neither my issue got resolved nor my questions have been replied to date. It seems that Worldofbooks Inc is a fraudulent company. Based on my experience, I would suggest other buyers be cautious about the business practice of the Worldofbooks company. Very disappointing shopping experience.
Hello,
Please provide us with your order number and we can look into this further.
Thanks, World of Books
I ordered a book 2 months ago through fnac, which I never received, since then I keep calling back fnac to ask world of books to refund me 2 months later after my order I still didn't get refund! I am really unhappy and unsatisfied with world of book which I don't recommend!
Hello,
We will message you privately to get an order number from you.
Thanks, World of Books
I've not got a bad word to say about this site. Books are always great quality, arrive in a few days and amazing price. Thanks for all the books so far!
Hello, thanks for your review! Enjoy your books :) Thanks, World of Books
I'm glad to see so many happy customers but, I have not had any response to my complaint. I received a very dirty old library book, I actually don't want to touch it. Blackened paper edges and pages yellowed with age. English library emblem on the inside cover. Be nice to receive some indication that my matter has at least been acknowledged and being assessed.?
Have never received an email confirmation of purchase re: no receipt.
Hi David,
Thanks for your review. Our customer service team are working through emails around the clock and response times are around 48-72 hours. However If you send through your order number I can at least look into this further for you. Thanks, World of Books
I am a huge fan of World of Books. I came across them when searching for a book on eBay, and since then I use their website directly. I have been buying all of my books here for the past year, both for myself and as gifts. Every time I need/want a new book, I first search in World of Books and they almost usually have it! Their website is very easy to navigate and they have so many options. I have never had any problems with them, and books always arrive on time (maximum a week after purchase). Obviously you are buying a second-hand product, so what you receive is not new, but I am generally very happy with the condition of all of the books.
World of Books is a great option if you are trying to be more eco-friendly and are keen on a more circular economy. They buy from local charities, donate and recycle any books they can't sell, and keep millions of books from ending up in landfills. And it's good for your pocket too. I couldn't be happier for discovering them!
Hello,
Thanks for your review Anna :) We really appreciate it!
Thanks, World of Books
I've ordered from World Of Books several times now, every time I have ordered my book has arrived quickly and always in the quality it is described as. If you're buying from a second hand book shop you shouldn't be expecting a perfect copy anyway, otherwise you'd buy a brand new book. World Of Books provide an affordable service for people who love reading. I've included a photo of the last book I purchased from World Of Books
Hi Amy.
Thanks for your review :) We hope you enjoy your book!
Thanks, World of Books
Getting affordable and good quality books is a must for me, as I can read a book in one sitting. I love that they were pre-owned, it makes them even more special.
Hello,
Thanks for your review Mia, we are pleased that we can be of service!
Thanks, World fo Books
This is my favourite online bookstore in the UK. I've ordered on World of Books 4 times now and every time, they've been on top of it. AND shipping is speedy. It's not Amazon same day, but who wants to support Amazon these days.
This is my most recent haul. Love them
Hi,
Thanks! We hope you enjoy your books!
Thanks, World of Books
I ordered from WoB already twice and always had a great experience. They have a huge collection of books I can almost all the time find what I want and in good condition and prices. Because of corona the deliveries are getting a bit delayed but that it something that they announce since the beginning of one's purchase. I really like the WoB and recommend it to everyone who likes second hand books :)
Hi Joana,
Thanks for your lovely review!
Thanks, World of Books
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Hello, thanks for your review. If you can provide us with your order number and we can look into this further for you. Thanks, World of Books