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Wondershare Reviews Summary
Wondershare has a rating of 1.8 stars from 361 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and refund policy. Wondershare ranks 72nd among Video Converter sites.
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Wondershare is a unreliable company and faulty product and will not refund once we pay
This company and product are not reliable.
The repair software did not have the audio and video in sync.
The support via email has been asking to send the same files over weeks and wasting the time.
Stay away from this company
I had a problem with their junk software immediately after purchase. As others state, they refuse all refunds, no matter the scenario. They make it very difficult to contact customer support. Their customer service model is to take your money and never hear from you again. On top of that, others suggest that they may be installing bloatware and/or spyware on top of their products.
Bottom line: junk product, non-existent customer service, and likely scam company that I would not trust with any of my information. AVOID!
We are very sorry to hear about your negative experience with our product and customer service. We assure you that our company always strives to deliver high-quality products and excellent customer support.
We apologize for any issues you faced with the software and the difficulties you encountered in reaching our customer support team. We understand the frustration this may have caused, and we would like to make things right.
To better understand and resolve the problems you experienced, we kindly ask you to provide us with more information. Please drop an email with more details at customer_service@wondershare.com, so our customer support team can reach out to you directly to discuss your case and work on a solution.
Regarding your concerns about bloatware or spyware, we assure you that our products are developed following strict security and privacy guidelines. We take our customers' privacy and security very seriously, and we continuously work to improve and maintain the integrity of our software.
Once again, we apologize for any inconvenience you have experienced and hope to have the opportunity to address your concerns and regain your trust. Please provide us with your contact information, and our customer support team will be in touch as soon as possible.
They sold a product that was no longer supported or maintained and then wanted me to buy another more expensive product in order to get a refund.
Firstly, I would like to apologize for any inconvenience or frustration you have experienced with our product and service. We understand that your experience with Wondershare has not been satisfactory, and we would like to assure you that we take your concerns seriously.
Regarding the product no longer being supported or maintained, we would like to clarify and understand the specific product in question to provide a better solution for you. At Wondershare, we continuously work to improve and update our products to ensure the best experience for our customers. We apologize if you feel this has not been the case.
As for the foreign purchase fees, we understand that this can be frustrating for customers outside of the US. We are constantly working on improving our payment processes to make the experience smoother for all our customers, regardless of their location.
To better assist you and resolve your concerns, could you please provide us with your contact information, such as an email address or ticket number? You may drop an email at customercare@wondershare.com. This will allow our senior support to find the communication record between us and work on finding a solution to your issue further. Your satisfaction is our top priority, and we are committed to making things right for you.
Again, we apologize for any inconvenience you have experienced, and we appreciate your patience as we work to address your concerns. We look forward to hearing from you and assisting you further.
I thought this site may offer me some help in restoring old photographs but alas it turned out TERRIBLE. I originally subscribed to the local downloaded version but the program would not launch correctly. I use multiple monitors and thought that may be a problem. So I called technical support and even though I explained the problem and offered to send a screen shot, I could not get them to understand my problem. I wound up purchasing the online version and was told I have a 7 day cancellation period. This was a no-go as well. Anyway after multiple calls to support, I would up with no converted images and was then told that I could cancel my subscriptions but "they" had a NO refund policy. No matter how I explained my problems there was simply NO attempts to resolve my issues. DO NOT DEAL WITH THIS COMPANY! I LOST ABOUT $100.
Hello John, I am very sorry to hear about your experience with Recoverit and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you further, would you please drop an email at customercare@wondershare.com with more details (i.e. Order number)? Our senior support will investigate it and work diligently to find an appropriate solution for you!
If you pay for a lifetime license they will force you to upgrade and pay them more money to use the service you have already paid for. Really one of the worst software experiences of my life.
Hi Tyler, we sincerely apologize for the doubt and inconvenience that happened on your end. Wondershare values each customer's benefits and we care about the voice of each user. In line with your concern about the upgrade, kindly let me explain the Perpetual License in more detail, and hopefully, it will make things clearer and help you.
A perpetual License is indeed a one-time payment. With it, users own access to the software forever and have free minor updates within this version. However, he/she might need to pay for major upgrades. For example, the user can update software from version 13.1.X to 13.2.X for free, but the upgrade from the major version 13 to version 14 may require an extra fee. We also included this information on the price page. To bring more cool and powerful features to our users, we are always doing our best to improve the product. Seek your understanding based on our large investment of time and energy.
As we are not sure of the specific product name you are referring to, would you please drop an email at customer_service@wondershare.com? Our support will verify your license authorization further and then provide some suggestions in a targeted manner. Thank you!
You are LIARS. This is not free at all without the watermark! However you lied and pretended this is some free alternative to IMOVIE. I would not pay for this program if my life depended on it after those shady ethics and business practices.
Thank you for sharing your experience. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to provide an opportunity for the customer to try our software before making a purchase. However, there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding.
We appreciate your feedback anyhow and we'll keep improving!
Subscribed to wonderdraw last year and was having problems with the software so I cancelled my subscription and they still charged my credit card again. I tried to call and email them but they don't respond.
Hi Jeff, I understand your feelings, and it would be very frustrating if you were auto-renewed again after cancellation. Would you please report this problem with more details (i.e. Order number and the date of cancellation) at customer_service@wondershare.com? Our support team will investigate this matter and provide the needed assistance promptly.
Look forward to getting in touch with you!
Stay away from this. Garbage software. It doesn't work and there is no support. I paid a full year and regret it. Oy vey.
Hi Alex, we apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.
Regarding the problem you are encountering with our DemoCreator, we are willing to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Would you please drop an email with more details at customer_service@wondershare.com? Our technical support will handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Wondershare masquerades as any number of 100s of downloads sites. They have no useful products; they do have many viruses and trojans masquerading as utility software. Once they have your billing information, you will never be able to terminate the billing. Sadly, the massive revenues that they collect from this boilerroom operation are simply recycled into spam advertising for their bogus products.
We are truly sorry to hear about your experience with Wondershare. As a customer support representative, I would like to assure you that our company is dedicated to providing high-quality products and excellent customer service.
First and foremost, we would like to clarify that Wondershare does not masquerade as any other download site, and we do have a variety of useful products that cater to different users' needs. We take security very seriously, and our products are free of viruses and trojans.
Regarding your billing issue, we apologize for any inconvenience you may have experienced. We have a straightforward cancellation policy, and our customer support team is always available to assist you in terminating your billing. If you could please provide us with your account information or any details related to your purchase, we will work diligently to resolve your issue and ensure your billing is terminated.
We understand your concerns about spam advertising, and we assure you that we are continuously working to improve our marketing strategies to provide a better experience for our users. Your feedback is highly valuable to us, and we will consider it to make necessary improvements.
Once again, we apologize for any inconvenience you have faced, and we appreciate your understanding. Please do not hesitate to contact our customer support at customer_service@wondershare.com if you need further assistance or have any questions.
At least 4 times Filmora has failed to recognize my account. The links to get to support lead to a dead end. I call the support number and wait for 15-40 minutes and then I am often told it isn't open. When I do get a support person they are helpful. Also the video tutorials by Jackie Nguyen are excellent. But I lose so much time when it doesn't recognize my account and I can't get to support. Bad job, guys.
Hi Mona, we apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.
I understand your feelings, and it would be very depressing if you were unable to be recognized as a full version with a valid license. It sounds unusual for Filmora to work in that way, and we are eager to help you solve this problem but need to get more information. Would you please report this issue with more details at customer_service@wondershare.com? Our support team will investigate it further and provide a solution for you as soon as possible.
You are important to us and we want to help you as best we can. Look forward to a warm contact.
Paid for the alleged video downloader that stopped working after 3 months
REFUND REFUSED BECAUSE IT WAS ORE THEN 30 DAYS...BEWARE OF THESE SCAMMERS THEY ARE DISHONEST RIP OFF ARTISTS
Hi Mike, we are truly sorry to hear about your negative experience with our refund policy and the video download feature of this software. I understand how frustrating this must be for you, we'd like to explain it in more detail.
Regarding the refund policy, we do have specific rules in place, if there is a technical issue that cannot be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html
If you have any further questions or doubts, please feel welcome to reach back out at customer_service@wondershre.com and we would be more than happy to assist.
I lost $80 because they started my subscription again after a few months of cancellation. Also they denied refund request. They are tricksters and fraud service.
Also it worth to know that I cancelled using it because of a few perks and functions included in the paid version, for example Cap Cut or VN give you more stable operations in a free mode.
But the bad thing is they steal my money.
Hi Daisuke, we are sorry to hear that you failed to get in touch with our LiveChat support fluently, and it might have been caused by the overwhelming visits at that time. I understand that your time is valuable, and we are continuously working on improving our support channels. In addition to our chat service, you can also contact our support team via email at customer_service@wondershare.com. They will be more than happy to help you with any issues or concerns you may have.
It seems unusual for you to be auto-renewed again after cancellation. To clarify this matter and help you out, would you please provide us with your account details, including the order number and the date of cancellation? You may drop an email at customercare@wondershare.com. We will investigate this matter and do the needed assistance promptly.
Look forward to getting in touch with you!
A friend purchased this for me as a Christmas present, A one off purchase, as they didnt check a box (not really noticable) they are now commited to a monthly payment. Upon contacting Wondershare they wont do anything despite being in contact a couple days later when the withdrawel was noticed,Basically tough luck. No understanding, compassion, or lets look into it. Not a company to reccomend...
Thanks for sharing your experience. I'm truly sorry to hear that you didn't have a good experience with our subscription mode. In line with your concern about the extra monthly payment, you may have a better knowledge of the root reason from the link below. Hopefully, it will clarify your doubts.
https://support.wondershare.com/how-tos/filmora/why-was-i-charged-extra-monthly-for-my-filmora-subscription.html
Noting you've contacted us, would you please update your ticket number here? Our senior support will investigate it further and provide the needed assistance to take care of your benefit.
This company charged an auto charge on a service they no longer support. Run fast and do not use Wondershare!
Hi Condyb, we are sorry to hear that you didn't have a good experience with our subscription mode. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please let us explain it in more detail and see how we can help you solve the issue further.
Kindly note that the user will be auto-renewed if he/she subscribed to a yearly plan and didn't cancel it manually. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it in time. Seek your kind understanding.
Noting you've contacted us, would you please update your ticket number here? You may drop an email at customercare@wondershare.com as well. Our senior support will investigate and clarify this matter and then provide the needed assistance.
If you have to put a watermark on videos to get people to buy it why not just make them buy it from the start. I do not know why companies do this. It is dumb, $#*!ed, and outright torture. If it were up to me all watermarks would be banned from every country. This kind of practice is just crap. Not a good sales pitch. Don't buy.
Hi Dylan, thank you for sharing your experience. In line with your doubt about the trial version, kindly let us explain it in more detail and hopefully, it will clarify things and help you.
The Filmora team offers a benefit for the specific non-purchased users who meet the below conditions to export a video without limitation:
--New users who have not purchased, not registered, or not exported videos
--New users who have registered but not purchased, not exported videos on the first launch software day
Notice:
1. Those users may see this offer named "Get A watermark-free export" in the Filmora program.
2. Users can export only one video without a watermark for free and it needs to be done within 3 days after this benefit is redeemed. Each WSID can only get it once.
If you failed to get this benefit as a new user, you may drop an email at customer_service@wondershare.com. Our support team will look into it further and provide the needed assistance.
No refund possible.
Just Brick my ipad with the app.
So long wasting of time in the Fake Support Chat.
Hi Rem, it is regretful to hear that you didn't have a good experience with our software and LiveChat support. I understand your feelings, and it would be very depressing when you are unable to run this software in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your ticket number here? You may drop an email at customercare@wondershare.com as well. Our senior support will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated!
Customer service basically told me to "too bad so sad" then didn't respond anymore about an issue I had with the program. Thanks a lot.
Hi Hollie, thanks for taking the time to write your whole experience with our customer service. I'd like to express our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help efficiently when he/she has trouble using the product. We always desire every interaction you have with us to be as smooth and as hassle-free as possible, but we are sad to hear that you didn't have a good experience with our customer service. Wondershare values each customer's benefit and cares about their voice, and we will do our best to improve it.
To investigate the issue you are encountering with this software, would you please drop an email at customercare@wondershare.com with more details?
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
I downloaded the Wondershare Dr.Fone to remove a password from my phone. Worst mistake, I downloaded it because that was the only way to see pricing. Once downloaded I realized that I was not happy with the price. I attempted to delete the app but it did not work. It said that I had to close the running window but its window was not running. After an hour I was able to access the files for the app and saw an array of concerning files within. I saw many different files named "Uninstall process killer", once again I was unable to delete these. I ended up running the command prompt and was able to uninstall the files, then ultimately uninstall the app. This is extremely concerning, I feel like the file may have contained some kind of data collector because why would they not want me uninstalling the app. Luckily I was able to get rid of it because only god knows how much info they could have stolen from me had I not. Morale of the story, check reviews before you download things. I hope this helped some of you out and FV
Thank you for sharing your concerns regarding the Wondershare Dr.Fone software. We apologize for any inconvenience you may have experienced during the downloading and uninstalling process. We understand your concerns about the files you found during the uninstallation process and would like to clarify the situation.
First, we would like to assure you that our software is designed to be safe and secure, and does not collect any personal data. The files you mentioned, "Uninstall process killer," are part of the standard uninstallation process for our software. Their purpose is to ensure that any running processes related to the software are terminated before uninstallation. We understand that this name may be concerning, but please know that these files are not harmful or intrusive.
We apologize for the difficulties you faced when trying to uninstall our software. We want to ensure a smooth experience for our users, and we are constantly working to improve our software and support. You may drop an email at customer_service@wondershare.com if you still have a problem uninstalling this software. Our support will investigate it and then help you out in a targeted manner.
Regarding the pricing concerns, we understand that our software may not be suitable for everyone's budget. We strive to offer competitive pricing and provide regular promotions to make our products more accessible to a wider range of customers. We appreciate your feedback on this matter and will keep it in mind for future adjustments.
Once again, we apologize for any inconvenience or concern you may have experienced. We hope that this response helps address your concerns.
I spent hours trying to get the software to activate. I tried several times to resolve the issue via Wondershare's useless automated help desk. Once I finally got fed up and tried to cancel, they forced me into a queue for assistance that never updated. I requested that they honor the 30day Money Back Guarantee posted on their site, but instead they hid behind a policy of no refunds no matter what. They demanded the opportunity to resolve the issue, but after hours of frustration all I wanted was my $10 refunded. Three days later they still refuse to refund or honor their Money back Guarantee (even tho I've clearly not been able to activate or use any software). Additionally I've requested multiple times that they remove my profile and personal data as per US and UK Privacy Laws, and they've completely ignored me.
I've now been forced to file a dispute with Amex, file a complaint with the Consumer Financial Protection Bureau for disregard of privacy laws, and alert my attorney to begin the process of legal mitigation… all because of their shady and unethical business practices. If you have a money-back guarantee posted for the World to see… then you really should honor it.
Hi Jeremiah, we sincerely apologize for the negative experience you have encountered with our software and customer service. Your feedback is important to us, and we want to assure you that we take it very seriously.
We understand the frustration you have experienced while trying to activate the software and the difficulties you faced with our automated help desk. We acknowledge that our response may not have met your expectations, and we apologize for any inconvenience this has caused.
Regarding the 30-day money-back guarantee, we truly value our customers' satisfaction and always strive to honor our policies. We apologize for any miscommunication or misunderstanding that may have occurred in this instance. Our support will look into your request to remove your personal data and refund further and then get back to you as soon as possible.
Please keep an eye on your mailbox. Thank you!
1. No trial
2. No refunds ever possible (even if you have issues)
And the cherry on top:
Their website processed the wrong payment and they DECLINED the refund requested 1 minute after due to the wrong amount was charged claiming they don't do refunds.
THINK if you need those problems.
There are many software options available that are alternative or even better and are not scamming
Hi Aliona, thank you for sharing your experience. In line with your concern about the free trial offer, we'd like to explain it in more detail and hopefully, it will clarify your doubt.
Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. However, if the user wants to export videos without a watermark all the time, then he/she needs to subscribe to a plan. Seek your kind understanding.
Back to your refund request, if there is a technical issue that cannot be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html
Knowing you've contacted us, could you please drop an email at customercare@wondershare.com with your ticket number or order number? Our support team will investigate this matter further and provide the necessary assistance to take care of your benefit.
From the business
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
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We are sorry for the unsatisfactory experience you had with the video repair feature of this software. Please know that it is never our intention to leave our customers feeling unheard or misunderstood. We take your feedback seriously and will use it to improve our product and support service.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Upon checking, we found that our support has already processed a refund for you after confirmation further. We hope you double-check your account to confirm if you have received the money yet. It is regret to know that this product doesn’t live up to your expectations this time. We will continue to make improvements and add more powerful features to this software, and hopefully, you'll be back to us in the future!