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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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I was not aware that the ember mesh was not attached to the grate, and now I need to go find a welder to cut and tack-weld the mesh. I'm not happy about this, and not easy nor cheap to have done.
I bought the empire 18 inch logset. Sales rep helped me with size for my fireplace. Also answered all questions I had. Received the logset and it was pretty simple instalation. Only downside so far, even after using it for a couple weeks, it smells stronger than I thought it would. I have the ventless logset too. Overall happy though.
Thank you for the thoughtful feedback, Josh. We are glad our team was able to help you choose the right size log set and answer your questions, and that installation went smoothly. We appreciate you noting the ventless odor as well, and we are happy to hear you are overall pleased with your purchase and experience.
I have been working with Tiffany for months as I was working to get the fireplace install on my calendar. Her follow up and customer relations skills are top notch! She is the reason I bought from Woodlad Direct.
Thank you for sharing this, Joe. We are glad Tiffany’s follow up and support helped you move your project forward and get it on the calendar. We truly appreciate your trust in Woodland Direct and will be sure to pass along your kind words to her.
Good experience with customer service during order process. Unit is in garage on original packing crate and will not be installed until March so I cannot provide any additional information
Thank you for the feedback, Dale. We are glad the ordering process went smoothly and that our customer service was helpful. We appreciate you choosing us and wish you the best with the installation when the time comes.
Once I got to actually speak to someone in the tech area (Steven) everything was good. I only needed a part and some literature. However, after waiting three days for a call back I finally had to call you back and kind of demand to speak to someone. We depend on our fireplace for auxillary heat when the power goes out which it does here quite frequently. It's working now.
Thank you for sharing your experience, Larry. We are glad Steven was able to help get the right part and information so your fireplace is working again, especially when you rely on it for backup heat. We appreciate your patience and your continued trust in Woodland Direct.
Very easy to order your representative on the phone was perfect. Very helpful and delivery came on time. Can't wait to do it again with another product.
Thank you for the wonderful review, Donald. We are glad to hear ordering was easy, our representative was helpful, and delivery arrived on time. We appreciate you choosing us and look forward to working with you again.
We recently purchased a linear fire place and the purchasing process was incredibly easy, the product arrived faster than I expected as well. We can wait to have it installed! Thank you!
Thank you for the kind review, Carrie. We are glad to hear the purchasing process was easy and that your linear fireplace arrived sooner than expected. We hope you enjoy it once it is installed and appreciate you choosing us.
Excellent technical advice leading to the above purchase instead of a mistake I was about to make.
Quick delivery and after professional plumbing an easy setup. Only disappointment is the glowing embers die at anything less than half to full setting …. Guess unavoidable?
Thank you for the feedback, Derek. We are glad our technical guidance helped you choose the right burner and avoid a potential mistake, and that delivery and installation went smoothly. We also appreciate your note about the ember glow and your overall experience.
C/S Chris Connolly was excellent. Made order and information easy. Delivery was on point as well. Had system up and running within 24 hours of receiving product.
Thank you for the great review, John. We are happy to hear Chris provided excellent service and made the ordering process easy, and that delivery and installation went smoothly. We appreciate you choosing us and taking the time to share your experience.
For us as a company the shipping was fast, all the parts arrived and were correct without damage and your website is easy to use and a wide variety of selections.
Our customer wrote us a note with their payment "We are really enjoying our fireplace! Thank you so much!"
Thank you for sharing this, Scott. We are glad to hear everything arrived quickly, complete, and in good condition, and that your customer is enjoying their fireplace. We truly appreciate your continued trust in us and value your partnership.
Item came sooner than estimated. Was high quality and loved by recipient. Will keep Woodland in mind for all future fireplace needs.
Thank you for the wonderful review, Deb. We are glad to hear your item arrived sooner than expected and was well received, and that the quality met your expectations. We truly appreciate you choosing Woodland Direct and keeping us in mind for your future fireplace needs.
My order was fast in arriving. The fabric is nice and sturdy, and looks like it will give me many years of protection for my wood. Just looks really nice on my rack
Thank you, Mariann. We're glad you were pleased with the quality of your new log cover. Thank you for 5 stars and a great review.
Great buying experience with a helpful customer service representative. Excellent quality products that make for a beautiful fireplace.
We'll let Corina know that she was a great help. We're all thrilled to hear your project ended up turning out so great. Thank you from all of Woodland Direct.
A friend told us about your company. We ordered the fireplace grate. It was received within a week. We were able to track our order and be here for its delivery. The grate fits perfectly.
Thank you for sharing your experience, Yvonne. We are happy to hear the recommendation led you to us, that your grate arrived quickly, and that it fits perfectly. We appreciate you choosing us and taking the time to leave such thoughtful feedback.
We purchased a ventless log set and we love it! The directions were easy to follow, and installation and set up took less than an hour. It shipped very quickly and was packaged very well.
Thank you for your business and congratulations on your new log set. We are glad to hear your great news and appreciate you visiting Woodland Direct.
Ken Grant was most responsive as was everyone else most helpful and prompt. He particularly was helpful in converting our wood-burning fireplace into Propane fireplace with gas logs.
Service has always been impeccable. This was our second purchase from Woodland Direct.
Thank you for your repeat business. We genuinely appreciate you letting us know how professionally and kindly Ken treated you. Congratulations on your new log set and many thanks from the entire team here at Woodland Direct.
Another company promised a hearth pad in only a few days which stretched to weeks and maybe never when I inquired about the status of delivery. Frantic to have this item for installers I reached out to numerous companies. A live person called me and encouraged me to use Woodland Direct. He was knowledgeable and accommodating. The website is clear with all options needed. And delivery was amazingly fast.
Thank you so much Shirley for sharing this. We are glad our team could step in when timing mattered and help you get exactly what you needed. It means a lot to know the website and delivery made things easier for you.
Our fireplace is not very deep but plant wide. I'm wondering if I should have purchased to smaller ones and just put them side by side to get the width is was looking for.
It's a well built unit.
Thank you for sharing this. We appreciate you taking the time to leave your thoughts. We are glad to hear the unit is well built and your feedback is helpful for others considering a new grate for their fireplace.
We picked out a complete ventless fireplace and on delivery the base panel firewall was cracked and one of the logs were broken. I sent pictures and have already received replacement even though it was the Holidays. Great products and customer service.
Thank you so much Darrin. We appreciate you sharing this and we are glad our team could take care of the issue quickly even during the holidays. It means a lot that you trusted us and we are grateful we could help make things right.
I have a bowed fireplace with unusual dimensions. I ordered a custom iron screen for it, as well as a standard screen for another fireplace. Both arrived in excellent condition and have improved the appearance of both fireplaces. They look great in my Spanish colonial home.
Thank you so much Carolyn. We truly appreciate you sharing this. We are glad the screens fit your fireplaces beautifully and complement your home so well. It means a lot that you trusted us based on your designers recommendation.
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Some come welded on. Some brands leave it loose for good reason. That metal is significantly thinner than the bars on the grate. It will contract and expend as it's heated at a different rate. For this reason, if you will weld it on, the weld could break over time. As well, ember retainers usually only last for one season and need to be replaced. They are sold separately and can easily be replaced. Removing the old is much easier to do when it's welded in place. Thank you for your feedback and your business. We appreciate you.