Bargain Seats OnlineReviews 83

Event was cancelled due to Covid-19 and they refuse to refund my money. All I could get from them were "generic" responses. I will only buy tickets from Ticket Master or Stubhub. They did the right thing and refunded everyone's money.

NEVER NEVER AGAIN... bought tickets a month in advance... day of game told they would be there in a hour... over and over I was given the run around... until one and a half hour before game time told my tickets were not available... how is that? I bought the tickets a month in advance with a 100% guarentee... to top it off that was 5 childrens christmas preaent! Hard lesson learned, will NEVER NEVER EVER BUY FROM BARGAINSEATSONLINE AGAIN... THEY HABE SCREWED TOO MAMY PEOPLE THIS EXACT SAME WAY... thank god for vivid seats... only problem is b/c it was last min it went from costing me 750 to 1400, I think this so called company should habe to pay me for the difference. What jerks! I think the only good reviews on here habe to be from their employees!

This company is a complete scam. Don't buy from them. I bought my tickets all most one month out and didn't get tickets in time. They didn't have the seat numbers and I emailed to find out and they never answered. Stub Depot was invovled with this and made the situation very strange. Phil nevered answered my questions. I paid almost $100 in fees and $15 in shipping and didn't get the tickets when promised.
DONT BUY FROM STUB DEPOT OR BARGAIN TICKETS.

I can't believe I became a victim too! I purchased 2 Ed Sheeran tickets for tonight at the Little Ceasars Arena on March 21st in Section 107, Row 14 for almost $700. Last week, I still had not received the tickets so I emailed the company which they did respond to me saying tickets would be sent via email 24-48 hours before the event.

Fast forward to last night when still no tickets. Called customer service and was told I should have them by 9am this morning which of course I didn't received. Four more calls later at over a 1/2 hour of time each time and each time was told the same thing and by 5pm still did not have tickets. In the meantime, my husband pulled up this site and I figured now we are really screwed because I had not seen these reviews at the time of purchase or I would have NEVER purchased tickets from here!

Called back at 5pm and the representative says my tickets are not available! WHAT?!?! Of course, I went nuts saying how can you take my $700 and then tell me my seats are not available? She said well it is a sold out show! WTH? I said then why were you selling tickets on your site BACK IN MARCH! She said the best the broker can do is give me section 217, Row 9! Are you kidding me? These are nosebleeds on the other side of the stage and NOT what I paid for as well as she refused to tell me if I took these tickets, would I get some money back since they were way cheaper tickets. She kept saying I can't answer that. After I continued to argue with her, she said I could either take those tickets, get a refund or wait another hour, the broker said there will be better tickets. Of course, she wouldn't give me a guarantee but those were my choices. I said how can I trust this company when they already screwed me over? After asking for the brokers direct number, she said she can't disclose that information. To say I was angry was an understatement!

I decided to take my chances and wait because there was no way I was paying that kind of money for those kind of seats and would rather get a refund. In the meantime, I pulled up Stubhub and saw there were still 43 tickets left at 6pm for the show, including the section and row they were trying to get me to take because they were the cheapest seats left. I finally figured out the game they were playing and I know new exactly what was left and there were definitely better tickets then the crap they were trying to get me to take.

Called at 6pm and after speaking to the first guy telling him I'm not taking those crap tickets because it's not what I paid for, he transferred me. Got a nice woman on the phone by the name of Jaime who appeared to sympathize with me and I told her I see what is on Stubhub and I know what is available and she informed me that is where the brokers are now getting their tickets from and they have to eat the cost. I told her I see 2 tickets in section 109 and I want those tickets. She puts me on hold to talk to them and says the best the broker will do is section 111, row 14 and that is the best they will do... the irony of having to fight for seats I ALREADY PAID FOR! I wound up taking those which were 4 sections away further from the stage then what my original purchase was and literally watched them disappear off of Stubhub as they were emailed to me. Unbelievable! So they may feel they made it up to me but they did not. I got tickets in a section I did not want and only because of my persistence I got better then what they were trying to get me to take but NOT even close to as good as what I purchased. How do these brokers sleep at night?

I purchased concert tickets online through www.bargainseatsonline.com. On the day of the concert we found out that the concert had been cancelled. Upon inquiring about a refund, I was informed that they would not refund my money even though their website clearly stated "100% guarantee refund on cancelled events". They reported that the email said "cancelled or postponed" so it did not qualify as a refund. I heard on the radio that the concert had been rescheduled and sent an email to the customer service asking for information. Because they had not sent me anything in regards to the rescheduled event, our tickets--- nothing!
The day of the rescheduled event I went online to double check everything was correct and nothing had been cancelled again. I found out that the concert had been for the two days prior. We had missed it because we did not have the correct dates. And because the company I purchased from had not given me the correct information on my tickets.

Needless to say I was pissed off. Especially because these had been a gift to my parents for their anniversary and I cancelled plans for my birthday in order to accommodate the postponed dates. So I called customer service very upset. Eventually I ended up on the phone with the supervisor because the customer service lady continued to argue with me. The supervisor was kind and sympathetic but he stated there was nothing he could do for me because the concert was already over. He reported that it was the customer's responsibility to check on postponements not theirs. He reported that they had no responsibility for updating their customers regarding postponement dates or tickets. He agreed that this information should have been in the original email but that they would not refund me my money for the tickets. I told him that this is their business (selling concert tickets) and they are refusing to take responsibility for this situation. That when you take someone's money for a service/event you are responsible for informing them of changes or updates.

I highly recommend that no one ever use this site to purchase tickets. They are crooks and do not take responsibility for their mistakes. I will never use them to purchase tickets ever again and I suggest that no one else does either.

Bought a Gold Fan Package for my wife's Birthday and the ad promised the tickets were in 1 of the three sections closest to the stage I paid over 1300. 00 with their astronomical fees I got 2 seat at the top of the middle section to the side of the stage 2 seats from the end all we could see was the back of Ed Sheeran could not even see the screen I would have been much better with the tickets I could have bought for 150.00 dollars each in the nose bleed at least we would have seen the screen!

Worst experience I've ever had buying tickets. Misleading website. Told 'tickets are selling out' only to find that tickets don't officially go on sale until a week later! When I saw the $65 fee per ticket, I gave a double take, but figuring that this was my only chance to get them (remember, they were 'selling out') I bought them anyway. When I later learned that they weren't even on sale yet (expect though pre-sale companies like this) I tried to get a refund. Even talked to a manager. Stood behind everything calling it Marketing 101. I'd agreed to their terms and policies, including no refund, and the sale was final. She defended language of 'selling out' by saying that they 'are selling' and usually do 'sell out'. Completely misleading and, though perhaps legal, completely unethical. I refuse to work with a company like this, and am going to tell friends to stay away from them.

I found this site while searching for tickets for the upcoming Paul Simon concert. They were a bit cheaper, and I should have known they were too good to be true, because at the VERY LAST STEP, right before you click submit and completely and obviously set up to confuse the buyer, they tack on a whopping $60 service fee/ticket! There is NOTHING bargain about this site! I saw the extra charge right as I was submitting the order, and IMMEDIATELY contacted them to refund the order. They won't do it. I'm now in the process of disputing it via my credit card company.

I scheduled a fun NY city birthday weekend around $600 concert tickets from Bargainseatsonline. Travel and hotel costs was over $1,300. They claimed tickets not available until 48 hours prior to event. After calling 6 times, we were finally told 8 hours before the concert that the event was "... cancelled for the NY Rangers..." Turned out to be a lie. Filed a report to get my $600 back and they refused to reimburse the $1,300 travel costs.

I WAS SENT AN EMAIL THAT SAYS BOTH BARGAINSEATS AND TICKET GALAXY THAT SAID THE CONCERT I PAID FOR HAS BEEN POSTPONED OR CANCELLED. I CALLED THEM TO SEE ABOUT MY REFUND AND THEY TRIED TO BLAME WELLS FARGO FOR NOT UPDATING THEIR WEBSITE. I SPOKE WITH WELLS FARGO AND THEY INFORMED ME THEY ARE REFUNDING ALL THEIR CUSTOMERS WHO BOUGHT TICKETS FOR THE CANCELLED EVENT. I AM SO DISSAPOINTED AND ANGRY. I DO NOT RECOMMEND ANYONE TO USE THIS TICKET SELLER. BARGAIN SEATS/ TICKET GALAXY