On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its extensive selection of Asian media, including movies, music, and literature, which customers appreciate for both quality and variety. Many reviews highlight reliable shipping and efficient customer service, fostering a sense of satisfaction among long-term users. However, concerns arise regarding pricing, with some customers finding it higher than competitors, and issues related to order inaccuracies and packaging. While the majority of feedback is positive, there is a notable sentiment regarding the need for improved handling of returns and better communication in resolving order discrepancies. Overall, the company shows promise but could enhance its customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm glad to return at YesAsia, because the have items unavailable elsewhere. Moreover the prices are very attactive and they accept PayPal. Bravo YesAsia!
Albums are amazing, i love making this my #1 store. I just bought multiple kihno albums since i heard about more PCs. I may be obsessed.
Living in the uk, it's hard to get kpop CDs so I'm glad I found this site. Can't wait for my order to arrive!
I have never had any problems with YesAsia and I have been ordering from them for years. I use stand shipping which means I usually get my dvds from 1.5 weeks to 2 to three weeks but never as long as 30 days which they say it can take. The times I have used express shipping it has gotten here very quickly. The quality of the merchandise I have purchased has been excellent. They were even able to find me a used dvd of a title no longer available.
Had transaction with yesasia many times, quite smooth, only two times not good, first i didnt receive the parcel(be noted that there is no tracking if choosing normal delivery), instead of refund(actually not their faults), they redelivered the same items to me, so satisfied. Another time, i found a dvd not perfect(with crack but sealed), then they gave me voucher as compensation, so no complaint. Besides, all transaction were smooth, and found that yesasis is convenient, cuz i can buy korean version dvd from them without going to korea.
I found what I was looking for. It was expensive, but could only be purchased in Japan, so I bit the bullet and bought. I looked at other web sites and YesAsia was the easiest to use BY FAR! Thank you.
This is my second time ordering from YesAsia. It is my favorite place to purchase adult coloring books from Japan or Korea, which are normally very expensive. Although it took quite some time, which is understandable considering they are coming from halfway around the world, they eventually arrived in perfect condition. Meanwhile, customer service was there to talk to me whenever I had questions about where my product was. Sadly, one package got lost and never got to me, so they gave me credit in the amount I paid to YesASia and I was able to order the same coloring books again. Heres hoping that package makes it this time! I look forward to ordering more books with them in the future.
During the Convid19 period, all shipment of goods have been delayed and receipt of goods take more than a month. I hope the shipment will be improved soon.
Able to find some really obsolete movies and TV drama in this website. Speedy delivery, great packaging too.
Horrible experience. Never again! I ordered one cd and one vinyl back in February, I understand we are experiencing pandemic and coronavirus but this company lied to me telling me that they had no problem shipping the same speed during the pandemic before I ordered which should arrived in 14 days. But after I ordered in February, now it's Mid june and I still didn't get the items nor their tracking is valid. So I wrote them many times to ask for solution or canceling the order and they straight out refused and already took my money. And ask me to wait for another month.
Great way to quickly make an early purchase for your desirable K-pop goods, such as the albums that come with a photo book and optionally a poster in a tube as well. Buying an album of YesAsia contributes to supporting the artist more than just streaming their songs, so I am very happy this option is available. You got to be quick though as first copies that usually contain extra items usually get sold out quick and don't get a re-print. Happy shopping with this online Asian popular culture goods supplier!
Best price! Fast and Safe delivery!
I want to buy another Leslie Cheung LP from your site
(For example, / / '97 Live Concert (97) / Final Encounter Of The Legend ()...)
Great selection of which not many are not completely available in other cities. The only glitch was when trying to reset my password, the captcha option didnt function well.
Yes asia consistently has prices a bit higher than other k-pop cd websites, but I have beennordering with them since 2010 & not once had an issue. Reliable seller, recommend!
It's a really wonderful website! I love them so much! They have so many different albums and they ship worldwide.
Really happy with YesAsia, I haven't had any problems except for a few manga books being cancelled as they didn't have stock or were not published anymore. The search engine can be improved, but I managed to figure it out as to searching for what I wanted. Always delivered and about up to a month as I'm in the UK. I am happy to continue to shop on YesAsia, in fact I just ordered another shipment of manga a few minutes ago!
My friend always recommends Yesasia for their albums and had never had a problem with them, so I'm buying all the albums I suddenly want while in quarantine. Being a multi stan makes me so poor though;_; At least they sell WayV albums too!
You carry a lot of products but not all of them can be searched under your categories. It'd be great if the products and search categories are well organized and the sorting of products be improved for easier shopping experience for customers.
Order a couple of items and get FREE shipping to USA.
I have been ordering since 2009 and I have NEVER had a problem with YesAsia.
I've looked at other sites and always come back to YesAsia!
This is my third purchase of blue ray dvds of Asian military naval action movies. These folks are excellent merchants
Answer: Yes. For Korean albums the sale counts on the Hanteo Charts. For Japanese albums the sale counts on the Oricon Chart.
Answer: I've had the same thing happen but with other businesses. When I asked the very same question you have I was told that the refund time depends on the banking system. The representative has no way of knowing if it's the customer's bank or the business bank. I've had this happen a few times over the years. From my point of view it gives the banking system more time to dink around with your money. Frustrating.
Answer: In my experience it only took them about 2 days to reapond.
Answer: I've "lost" confirmation emails before as well, I'm not sure if they were just never sent or my email filtered them out and the spam folder was automatically cleared before I could resurrect it but as long as your order history page has confirmation of the order and it has a pending status on it you should be fine. Also, check if all of your items are kept in stock. If you're purchasing an item that they have to acquire first it can take 30 days or more for them to even receive the items and then prepare for shipping.