ZAFULReviews 5,973

Absolutely terrible store. NEVER EVER order from them. The hoodie I got was completely different from the one shown on the picture and was incredibly deceptive. WORST quality. There seems to be pretty decent reviews of Zaful on this site and this makes me VERY skeptical. This site is absolutely terrible. I'm inclined to believe some of these ratings they paid for. HORRIBLE COMPANY!

My daughter accidentally put our old address when ordering a bathing suit. Their customer service uses polite words but they don't take any action toward helping customers. After 2 months going back and forth I am out the cost of the bathing suit and no bathing suit and all they can say is it's our fault and they consider giving me a few dollars in credit. No way am I ordering from this site again. They don't care to keep customers. Save yourself a big headache and them taking your money.

QUALITY: winter wear 1/5, summer wear 3/5

SHIPPING: 4 WEEKS! YIKES! Order one month before the season officially starts.

I had ordered a few tank tops, bikinis, and a jacket from Zaful. To be honest, I wouldn't recommend getting any winter clothes from Zaful. The jacket looked warm but when I received it, I was so disappointed with the quality. It was super thin and was more for appearance than functionality.

I would recommend Zaful for Spring and Summer wear since it's affordable. The bikinis and tank top were not bad at all and I wore the tank tops quite often.

Here are a few photos of the tank top I got vs how it looks in person. I purchased it in black, white, and mustard. Also, unedited photos of the bikinis.
*I also made a video review on my channel with all the items I purchased if you're curious.

I bought a jacket almost a month ago and according to an email I got, its been sitting in New Jersey for almost two weeks... no more updates, my package was supposedly just waiting at a UPS facility, however I just clicked the link they sent me again, and it has literally GONE BACKWARDS. Now it is saying that my package has just reached the "Destination Country". I spent $40 on this jacket and that is time and money I wont get back. Dont order from here.

Never received my order. I had to track it down and tell Zaful where it was. Was told the order was sent back to sender. Told them I wanted a refund instead of my order to be reshipped. Never received a refund. This order was placed in September and is yet to be resolved.
Do not buy from this company.
Also, don't fall for their rehearsed apologetic comment below this one once they reply. They won't resolve the issue like they say they will. I can assure.

On the app, you can enter these giveaways, in which they clearly state in the description "We will select 3 winners and send them their favorite outfit". I was actually a selected winner, but instead of sending me an outfit, they sent a 10$ gift card, which cannot be used AT ALL. When you go to check out, it will only allow you to select one payment method (AKA either the gift card or your credit card), not both. This behavior is really sketchy on their part. I will say that the clothes I received were of decent quality, however, there are better shops to buy from. Would not recommend it.

I really enjoy shopping on Zaful because of all the different styles of clothes and especially crop tops that they offer on the website. Managed to get free shipping because I ordered a bunch of clothes together and also got a free coupon. I think the quality is also pretty decent considering the price of each item, very worth shopping here if you are a student. The fashion styles are amazing. Would definitely buy from here again.

My daughter ordered a dress for an event. Cost was about $10 and shipping about $14.
Quickly the order went into the status "US Postal number assigned, waiting for package to come to US Post Office for shipping to customer". It stayed in this status a long time, and it became clear it would not come in time. We tried to cancel but then the item was sent to USPS the next day. The dress arrived (too late for the event). Plus we had tried to cancel.
We asked for a refund but were instead offered store credit for a future order.
We are currently arguing with them. (See UPDATE below).
Be sure to read their return policy VERY CAREFULLY before ordering.

Plus: dress price was OK, dress quality looks OK, customer service answers promptly
Minus: Shipping is slow, return/refund is complicated
UPDATE: Zaful refunded full price plus shipping. Very little argument was needed LOL. Actually, the customer service was quick and excellent.

Their sizing is all over the place and any of the clothes are poor quality. It took weeks to get them to send a return address (which is in another country and you have to pay for.) Even though the products were really poor quality, I had to pay £10 to send them back. Now they're claiming they haven't received the package and are refusing to refund. I've lost approximately £60 because of it and I'm definitely not the only person who has had this issue. Avoid at all costs and do not use, you will lose time and money.