ZoaraReviews 214

Zoara has simply the best customer service of any jewelry store that I have been to, online or physical. They are not pushy at all and seem to mostly care about the customer getting the best value. I originally had my mind set on a VVS2 diamond but they told me that the money would be better spent on upgrading to a higher carat weight. I'm so glad that I did, and now I was able to get a 1.30 carat instead of the 1 carat that I originally planned for. I shopped around many other online sites and only Zoara made this observation. Given that their prices were as good or lower than anybody else buying from them was a no brainer. They were kind enough to ship the ring to Italy for my proposal since I did dally around a bit and was on a deadline... and of course she said yes! Thanks to Zoara from Milan!

Hello, i just wanted to share my experience with ZOARA. Unfortunately it was a big disappointment which cost me money for nothing.
The purchase was a diamond ring with a total value of 1048$, all good so far. The problem started with payment method, I went with the normal procedure of ordering the item until I hit the payment step. For some reason (unexplained one, according to customer support) the payment wasn't able to be completed via direct pay with card. They supplied an alternative method by wire transfer. Talked to the bank and issued a wire transfer to zoara (cost so far 15$ in commission). Although the wire transfer has 1.5% discount the invoice didn't reflect this (please pay attention on this).

Payment took almost 3 working days to be cleared (I'm from europe). After 2 days of payment confirmation I've received an email that the diamond I've added to the ring is not available anymore and that they will reserve another one with the vendor (according to them with same or better quality). Unfortunately the second diamond didn't have an actual photo so that I can see if there is any flaws in the center of the diamond.

All in all i would not recommend ZOARA simply because theire purchasing procedures are not in customer favor.

I received a man's 14K WG, 6mm comfort fit band -- it was a size 9 but fits really tight and will need to be resized or stretched. I also started out wanting a woman's custom made shadow wedding band to go with my pear shaped engagement ring, and decided I wanted it with diamonds. But, as I looked at my pear shaped engagement ring I thought that if I got another custom diamond shadow band to go over the pointy end it would resemble a halo ring. I ordered two, custom made shadow bands with 24 tiny little diamonds on each, totaling 1/4 carat of diamonds on each band. I have received them and love the total look. I'm going to have the 3 rings soldered so that they all turn together as, occasionally, one will slip out of place. At this point, we've spent $4,800.00 on the 3 ladies' rings for a TW of 1.3K of diamonds with 14K WG. You can get other, equally beautiful rings for that price but no matter how you size them up, looking at other shaped diamonds/bands, you get about the same amount of carat weight for the quality and the price. I gave Zoara four stars instead of five because there was some confusion over what I was asking for and a lull time when the order languished due to the confusion. I recommend that when ordering custom made jewelry that you send a very specific sketch via email as well as speak with someone on the phone to cut down on any confusion there may be. From start to finish it was almost a month for me to receive my order but Zoara did take off a small amount on my bill for the inconvenience, which I appreciated. I also gave four starts in quality due to the fact the man's wedding band is too tight and the two shadow bands for the engagement ring, even though I got them on, are also very tight. I had to soak my hand in cold water to get them on and will have them resized by 1/4 when I send them back to have them soldered together. I do recommend Zoara as very good, on-line jeweler and I love my rings. No one else has anything like this, that I've seen.

Hi

I bought a 2ct Princess Diamond ring from Zoara about 6 months back. The online service etc was all good, as you might expect and as the GIA Diamond was GIA certified, it was hard to fault. (You get pretty much what you pay for and should know what to expect given their very good clear description).

Their buid quality however for bespoke rings is shocking.

I provided the design and had the setting made in Platinum. As I had a 2 ct stone, I specifically asked them to ensure that the setting was secure. They sent me pictures in advance and I had some concerns which i voiced. They responded saying that their chief jeweller had inspected it and that it was perfect.

This was either a lie or their standards are well below any regular high street jeweller.

Although my wife loved the ring, we had to take it in locally for immediate repair as the diamond was not only loose but you could hear it move when touched with her finger nail. It was also not true to the size that I had asked for (The same size wedding ring from Cartier seems to fit her just fine but this was far too big)

The platinum band that secured it was not even with the width moving from thick to thin that was visible with the naked eye.

In short, great value diamonds but simply dreadful jewellers. I'm now considering having the setting re made locally.

I didn't return the ring as I don't live in the US and felt that even with insurance this was a significant risk and given their capability, there seemed very little point.

I also struggle with them offering a discount off future purchases in response for saying something nice as feedback on their website. With what I know now, I'd suggest using them for the stone and have the setting done properly with either someone you know and trust or ANYONE else!

Hope this helps

I recently ordered an engagement ring through zoara.com and I am beyond amazed with both the product and the service. =)

I didn't think the diamond would look sooo amazing but it really was amazing quality.

Plus free postage and packaging from US to UK and only took 2 days.

And to top it all off... I know they have a lil section on the site showing the box your ring will come in... But they really need to brag more... I was really impressed with it... When you open it up, there's a little halogen light in there really making the ring sparkle... Excellent touch! Very nice, no longer self-conscious about proposing in a dull light restaurant.

Zoara have really made this an easy and enjoyable stress free experience, can't thenk them enough... Can't wait to pop the question now =)

Great products, price and customer service.

I had been searching for a new band for my engagement ring for many months, unable to find a style that I liked where the vendor would provide the ring and the prongs. Finding it too expensive to have one made by a local supplier, I eventually came across Zoara.com. Within minutes I found a band that I really liked and sent a chat request with many questions. I was nervous about buying online. Dan at customer service was more than helpful and very knowledgeable. Throughout the purchasing process I received constant communication advising me each step of the way. Once my ring had arrived I received an email to ensure I have received it safely and that I was happy with my purchase. Which I am. I had my stone set and I love my new ring. The ring is beautiful and great quality. That combined with great customer service, an easy to use website and very reasonable price, I will definitely be shopping at Zoara.com in the future.

My fiancé and i ordered a ring from Zoara and for a little extra we could get in engraved with our wedding date on it and our initials. We thought this was great. We ordered the ring but we ordered one to big so Zoara did everything they could to help us get the correct size made and shipped to us in time for our big day. They were in contact with us via email and we were always kept up to date with progress of the ring. When they said it was shipped it was and when they said it would arrive, it did, they made it very stress free at a time that things can be very stressful.

I live in New Zealand and recently approached Zoara about purchasing a wedding band for my partner. I was a little nervous about doing this as I have never bought jewellery online before. From the first moment I chat to a representative at Zoara I received wonderful service. The delivery time was very speedy and the ring was perfect. I found the care and great service I received was outstanding and I will certainly be purchasing from the company again. So again thankyou Zoara for making our day.

I was hesitant at first to purchase a diamond online, but after reviewing web sites of my local jewelry stores as well as other highly rated web sites, I discovered that Zoara offered the best quality diamonds for a much better cost. Also, the customer service (online chat and e-mail support) was exceptional.

My ring was delivered on time, and was even more beautiful than what I imagined. I am very pleased and would recommend this site to others.

Being from Australia I was reluctant to buy a ring from an international site but I am so glad I did. The website is easy to use and the customer service is fantastic! I selected my diamond and my ring only to be informed that the diamond I selected was not available so was given a slightly better diamond that was available for no extra charge. The staff informed me of this straight away and it did not delay my order what so ever. I placed my order on the Wednesday and received the diamond Monday. Shipping was fantastic and I was able to track it the whole way. Packaging and supporting documents were all included and even the box is amazing! I am a highly satisfied customer that can highly recommend this website to anyone and I will certainly be using it for all my future jewellery purchases. Thanks Zoara!

My wife and I had a great shopping experience with Zoara.com. The matching wedding bands we purchased are very beautiful, well made, and we have received a number of compliments on them. The ring sizer they sent to us in advance really helped us feel comfortable about making an online purchase. After searching in jewelry stores as well, I am also certain we saved hundreds over full retail. The rings were delivered in a timely manner, and the customer service reps I spoke to and chatted with were very helpful and professional. We would definitely buy again from Zoara.com.

This is the greatest website for engagement rings. The interface is so easy to use, the customer service is amazing, and the diamond i received is the best diamond i have ever seen in my life. They have live chat 24 hours a day, and it's usually the same 3 people so you really get to know them. They are so helpful and never tried to get me to spend more, in fact many times i was looking at higher priced diamonds, and they showed me better ones that were cheaper. Amazing company, amazing service, and most of all amazing product. Fiance will love the ring, hope she says YES! Thank you David Jacobs and Zoara for everything.
Joe

Hi,
As i lived in Australia i was very worried about buying a ring online. Right from the start the staff was amazing. I picked the ring and then the Diamond. They helped with all the banks transferrs and kept myself up to date with the process. The ring turned up on time and it was prefect... I planned the weekend and then we when out for dinner and asked her to marry me. She cried when she saw the ring and loved it. We are now buying the wedding ring to go with it... Thank you so much Zoara

I turned to searching online for an engagement ring after deciding that the retail store experience was not going to allow me to get the ring I was looking for within my very fixed budget. Zoara was not the first site I had come across, but they were the first to impress me with the knowledge their customer support offered.

I spoke with Harrison several times over the course of a few weeks. He helped guide me and always offered me with helpful tips and suggestions in searching for both a diamond and a setting. Not once during the process did I feel pressured. I had done plenty of my own research prior to looking for a ring so I could tell that the information and advise I was being offered by Zoara was truthful and honest.

Even better than the actual buying experience was the ring that I ended up receiving. It topped all of my expectations. I'm going to be going back to Zoara for the matching wedding band and will even ask my fiance to get me my own wedding band from Zoara.