ZOZIReviews 161

I would give them ZERO stars if I could. I learned about them after I started getting spam from them. Everyday, multiple emails. Whatevs, I figure I'l unsubscribe & be done. LOL if only. In order to unsubscribe (or communicate with them at all) I need an account - I don't have one because it's spam. Kinda shady, and also a violation of the CAN-SPAM act. I send them an email complaining about this, get something back saying it's all fixed. NOPE. Still get the emails. Complain on their facebook, get blocked. Still get the emails. Complain on twitter. Still get emails. And the thing is? THEIR "DEALS" are TERRIBLE. A quick search has consistently found the exact same deal cheaper somewhere else.

EDIT
After I wrote I had trouble contacting them (or to be more accurate, getting them to respond) other people on this site started complaining about the same thing. I finally got a response by CC'ing my emails to as many people on their board I could find on various social platforms (linkedin, etc). It worked for me, it may work for you. Here's some of the emails I dug up, hope this helps:

*******@zozi.com
*******@zozi.com
*******@zozi.com
*******@gmail.com
*******@shambroom.com

Also, to the "Zozi I" account that has responded to almost every complaint with a snarky "If you are a real customer just call us" cut and paste comment: You are not doing your job. Clearly people HAVE tried to contact you on multiple occasions, but cannot get past your automated responses. By replying with a canned response - like you're doing here - you're demonstrating that you don't really give a damn about the issues people are having. Most of us - myself included - will be pretty forgiving of a new company's stumbles, as long as you actually communicate with us and hear what we're saying. How you've approached customer service is the opposite of this and it alienates people. It's up to you to fix this. Hire some more interns or something, because right now you're failing hard.

I purchased a deal and was supposed to get a credit applied which would make my purchase half off the price. The credit was never applied and my card was charged the full amount. I wouldn't have purchased this deal at the full amount so I was not pleased. I figured it was just a technical error and emailed them to get it corrected. It's been a couple months and I have yet to receive a response. I have yet to try cashing in my vouchers. I certainly hope they at least work since it doesn't look like I will be getting my money back.

I read about a vacation package for 395 dolllars for an eight day trip to a resort, many resorts were listed, but it sounded too good to be true, so I looked up zozi reviews and found this page, decided to call the hotels to double check they would take the zozi offer, I've only called one resort so far, but they had not even heard of zozi? How do I know the hotel made a deal with this website if their front desk was not informed of this deal? Will call more hotels… but seems fishy.

We purchased a zozi weekend rock climbing tour and the guide no-showed without contacting us. We could not reschedule and the three of us emailed zozi. My girlfriend got a quick response and a refund along with zozi credit for $25. I didn't receive a response back for 10 days. I re-emailed and called and 2 days later I called again. 15 days later I finally re-emailed a seething complaint about service and they responded back with a cookie cutter refund apologizing for a completely different company. The representative's name was Allison C.

They didn't read any of the emails I sent, nor did they offer additional credit they extended to someone else, and they CLOSED the ticket so I couldn't respond to their cookie-cutter email about "zozi is devoted to a great experience blah blah".

Still waiting on refund, still waiting on reopening the ticket, and they sent me a link to review their service. Oh I will. Once you're done servicing me.

I purchased a package from Zozi.com to be redemmed at Perris host air Balloon adventures up in the air however the people Perris host air Balloon adventures up in the air say they can not locate my order and they are very rude and when I go to Zozi to deal with them they do not answer. I have send many emails and made several phone calls that have gone with out an answer. They never return my call and I would like to talk to someone to see what is going on with the $200 I have paid zozi for this adventure. No one responses no one wants to help out and this is bar far the worst experience I have had with any company online. Zozi's provides zero customer service and Perris host air Balloon adventures up in the air provides rude and unhelpful customer service and at the end I am unable to go n this ride because no one wants to take care of it. I would like to get my money back and no longer wish to use the services at Perris host air Balloon adventures up in the air

We were contacted to run an ad in the Orlando area. We were told we had to sign an agreement by July 15 to have our ad run by July 20. On July 18, I contacted Zozi because we could not get the Orlando site to come up.On the 19th of July another representative finally answered our inquiry and informed us that the Orlando site will not be up for 3 to 4 weeks! They misrepresented the facts to get us to sign an agreement and keep us from using another company. We do not do business this way and will not be using Zozi!