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ArtFire Reviews Summary
ArtFire has a rating of 1.7 stars from 436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ArtFire most frequently mention tracking number, customer service and credit card. ArtFire ranks 563rd among Marketplace sites.
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Do not order from them.
Their vendors do not follow through.
Most are from china and they try to get you to pay and then negotiate giving some of it back... soccerworld and Soccerfun. Qq are the sites that are trying to rip me off.
I listed 25 items and ended up deleting them all because they SOLD on other sites while they got no looks on Artfire. I also talked to many experienced online sellers and they had never heard of the site - I suspect buyers never have either.
Last week I requested a printable invitation from ArtFire and was told I would receive a proof within 24-48 hours. 72 hours later I requested the proof, if not, then a refund. The owner inappropriately and with little class emailed me her entire life complaints on why it was not ready dismissing my request for a refund. She was very rude and stated that she does not work 24 hours and will get to orders in the order they are received. And still no proof or refund. I usually order on Etsy and receive professional and fast responses. Not in this case. Do not order from ArtFire.
Very terrible business. My purchase never arrived and the customer service was awful. I did not get any responses, as well as empty promises of order forms and tracking numbers. My invoice of the order was non existent and the link to the order form was broken and was not even there. Who i purchased from "DrFshop2018" barely replied and was awful. DO NOT BUY FROM HERE.
ArtFire will continue to charge you even after trying to close your account. If I knew that I wouldn't be able to cancel my account, I would have never signed up.
How can I cancel my account on Artfire?
It seems really complicated and apparently continu to charge after it... I will cancel my credit card
Artfire continues to charge my account without my consent. No way to cancel your store account. Horrible customer service which FAILS to reply.
I see so many people who are still getting charged. This is THEFT and needs to be ADDRESSED. I think we need to start a CLASS ACTION LAWSUIT against Artfire.com. Looking into this...
I have tried repeatedly for 7 months to cancel my account... did everything they told me to do as outlined in their email. Even FORWARDED my email to them demonstrating that I followed their instructions and they STILL sent the same email to me over and over again that I didn't deactivate my items - which I did!. They want you to put "Cancelling Account" in the subject line, which I did and they choose to ignore it. This is the most frustrating online "selling service" I have ever encountered. There is never anyone to answer the phone live. I am now out over $200.00 because of their repeated fees after I fulfilled everything they wanted me to in order to close my account.
RUN FOR THE HILLS!
Janet
BAD CUSTOMER SERVICE STAY AWAY
Horrible service, refuses to answer questions, only replies back sometimes, always tries to blame the seller even though its artfire's fault, horrible company, please use etsy or bonanza.com this website is a joke.
Artfire.com rips off sellers. Even after you cancel the service they continue to charge you. I cancelled my account within a. Month trying it.
Artfire.com rips off sellers. Even after you cancel the service they continue to charge you. I cancelled my account within a. Month trying it. Lack of seller tools like order notifications. Try calling thier toll free support number recorded message no one is available. Worst ever. Going to sell on Amazon
The customer service is so bad & they are scammers, they closed my account and they charged me with subscreption fees, i found that on my billing... wow, more than that they charge you with 10% of sale fees... really i dont recomand for buyers mostly sellers to get in
I never received a tracking number or shipment notification. I contacted the following
Email: *******@gmail.com
URL: KitJstore.artfire.com
This website is totally useless. I would write my whole horrible experience with this company. I request them please refund my money. But my account has been deleted and no refund will be processed. I request to you all please never purchasing from this website. And never open store on this website.
Total waste of money and time.
100% Professional and great to deal with Absolutely perfect! Exactly what I ordered and at a fantastic price
I will never ever order from them again.
I placed an order and I was suppose to receive a digital copy within 24 hours going on a week here and I have yet to receive a respond to any of my four emails I have sent them.
They will charge you nonstop to your credit debit and PayPal for services and subscriptions. They don't explain charge or have a page that does. The link to erase your card won't show up or work either they won't answer emails and there is no way of speaking to a customer service agent... Awful and a total scam... I believe them because they be other sellers there but they must have a list of seller that they do legit business with d the rest of the other they just scam money out of them... Do not give them your PayPal they will tell you is for you to get paid but they will automatically charge you nonsense do not give them your payment info they'll do the same I had to close a card but they still have my PayPal anf can't do nothing about it because it won't erase...!. Find other source of selling!
I ordered a product from Courtney. After trying to contact her for 3 weeks to find out information regarding my order she told me my order was not ready because she has life to handle. She went ahead to also mention that I'm only one customer and am not going to kill her and that my order haven't even been started. I ordered 30 plastic shot glasses for my fiancée 30th party. It was a cute touch that I was looking forward too after that response I definitely have a sour taste in my mouth.
I ordered a hand painted shoes for my daughter 6/17 and after a tones of email between vendor/me, artfire/me. Not body can just give me my money back.
Apparently the vendor send the shoes to a wrong address via USPS.
ARTFIRE IS NOT A RESPONSIBLE COMPANY.
NEVER AGAIN BUYING ANYTHING FOR YOU OR JOJO HAD PAINTED SHOES
I made a purchase in the beginning of June. It's now July 25 and I have neither received the item, nor heard a response to my many attments to reach out to the "seller" and today ArtFire tells me that I need to go thru PayPal to file a complaint. I'm sure there are many legit "stores" on their website, but I wouldn't bother trying to buying anything there. ArtFire sucks and so does Lush Tart Apparel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members