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From the business
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.
1800CPAP.COM Reviews Summary
1800CPAP.COM has a rating of 4.1 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
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Saved close to NZD$1000 in my purchase compared to a local reseller.
Great service and support and fast, secure shipping
Products are shipped always right away and I was notified of when it should arrive. All products are in perfect condition when received.
I did not order what was sent but told it was my fault. Will NEVER do business with this company again.
The replacement Phillips DreamWear Nasal Cushions they sell are more durable, eg hold their shape longer (12 days vs 8 days by my analysis), and are more comfortable for me, eg the thin, lower center part of the cushion is a little thicker & fits more comfortably against my nose. And, on top of being a better designed & built product, they are cheaper!
Order from a wide selection of brand name products that gave me a choice to pick what works best for me. Order arrived quickly and quality was great.
The unit sent did not work as stated. When I emailed support, they replied that the right part was sent and it would work. Clearly this was wrong as it DID NOT WORK. I had to buy an off brand from the large online vendor. It worked perfectly.
Very smooth transition. I sent my prescription in and received notification that it was received and in process for shipping and there was no issues whatsoever with shipping.
I have never had a bad experience with 1800cpap.com in the many years I've ordered from them. They go out of their way to make each purchase accurate, packed well, and provide fast shipping.
I receive my CPAP supplies very fast, and the cost was very low compared to most suppliers. Highly recommend
It's always easy to use the website to order what I need, and if I need help, I can call and they will assist me without any problems or questions I have.
Easy website for ordering and very quick delivery turn around. I love the email discount codes and great prices!
Hello Constance!
Thank you so much for your kind words and positive feedback! We're delighted to hear that our website and delivery process made your experience fast and convenient. We appreciate your support and look forward to continuing to provide great service and savings. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I was traveling and forgot my CPAP mask. The person who helped me was able to overnight a mask to me at my hotel! She was a life saver!
Hello Russ!
Thank you so very much for sharing your experience and valued feedback! Our company is glad we could help when you needed it most! It’s team members and wonderful customers like you that make our work truly rewarding. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
It keeps getting delayed I never got it and they don't know when I might get it so with that being said I might not ever get it I'm really not sure if I ordered from the right place or not
Parts on my husband CPAP mask had broken. I ordered the parts, They were easy to install, and they work perfectly
Hello Marilyn!
Thank you for your positive feedback and valued time! We’re glad the parts arrived quickly and were easy to install to get your husband’s mask working perfectly again. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
After a bit of research to find a reliable machine, it was 1-800 that came through for me. Thank you. We moved to another state and the health care resources here suck. Since my machine died on me, it was not an option to wait 6 months to a year for a new doctor in this god-forsaken political regime that has ruined our health care system. They saved me.
Hello Deborah!
Thank you so much for sharing your experience and valuable feedback with us! Our company is happy to hear that we have been reliable to you and were able to help you find a new CPAP machine. We appreciate your business with us and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I appreciate the calls to remind me of your services but it would be nice if the calls came about every two to three months. They seem to come every week.
Hello Kathryn!
Thank you for sharing your important feedback with us, and we want your service experience to be seamless. We apologize if the reminders have felt too frequent; we’ll review and adjust how often we reach out to better match your preference. Your comfort with our communication is a top priority! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Have used them probably ten times and they were always fast but this time was remarkable. Greatttttttttt service! A++++
Hello Paul!
Thank you so much for your continued trust and amazing feedback! We're thrilled to hear this visit stood out, and we’re committed to always providing the fast, excellent service you deserve. Our company greatly appreciates both your past and current business with us and we are here for any and all of your current or future CPAP needs. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
My CPAP recently failed and I began to panic as I have lived with my machine for the last 15 years or so knowing the misery I would be in, I looked up places to purchase a new or rebuilt Dream Station and came across 1800 CPAP the order process was extremely easy, and I felt the cost was very fair, they responded to my request and concerns very quickly and made a process that I was dreading anxious and anger free as anyone that deals with anything medical needs should know. Great Service
Hello John!
Thank you so much for sharing your experience and kind words! Our company is truly glad we could turn a stressful situation into a smooth process and provide the support you deserved. Your health and peace of mind matter to us, and we’re here anytime you need any sort of CPAP assistance. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Was sent wrong CPAP Parts for Nose. Why would my order of my mask and air pillows be two separate and different styles and sizes? Called CS and waited way tooo long on hold... it wasn't worth the effort of my time to be wasted for 50 bucks to return or exchange these. I'll use someone else next time.
The small plastic piece that attaches to the mask goes on well. Trying to remove it is difficult. I remove it from my mask 2-3 times a night to take care of business.
Hello Mary!
Thank you for sharing your feedback and letting us know about the difficulty you’re experiencing. We value your insights and can help you find a mask designed for easier use. Please don’t hesitate to reach out if we can assist you in the meantime. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffery!
Thank you for highlighting your experience and how easy both the website and our support team make reordering for you. It means a lot to know our company is making your experience worry-free. We’re always here to help anytime you need us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com