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AbeBooksReviews 715

1.9

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AbeBooks Reviews Summary

AbeBooks has a rating of 1.9 stars from 715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 40th among Used Books sites.

service
199
value
192
shipping
192
returns
135
quality
170

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Kentucky
1 review
1 helpful vote
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Amazing!
January 29, 2016

I was so skeptical about ordering from this site at first, especially after I read the reviews & seeing how cheap everything was! But I needed 2 more books for Medical School and they were just $15, what did I have to loose?! They came in, before the expected date and they were in PERFECT condition! The books didn't have a scratch on them and the workbook wasn't wrote it at all! I will definetly be ordering from here more often

Date of experience: January 29, 2016
Nebraska
1 review
1 helpful vote
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WHAT A RIP OFF
January 22, 2016

I ordered book on Jan 4th with a 10-14 day delivery. They arrived way too late and I had to buy another set and now they won't take them back and won't even buy them back. I am out over $150. Everyone stay away from this outfit, use Amazon instead!

Date of experience: January 22, 2016
Oklahoma
1 review
0 helpful votes
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Never Again!
January 19, 2016

I ordered a book on Jan. 8th paid an extra $6.99 to get it delivered in 4 days. I may not be a math wiz but it is well past 4 days. Ironically it is a stats book.

Date of experience: January 19, 2016
Bulgaria
1 review
1 helpful vote
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Book Depository
January 18, 2016

I was a bit in doubt whether they will deliver the book I had ordered but everything went perfect! Even though I live in a small town in Bulgaria the order came to here. It was late so I started corresponding with them and I was so delighted they were responding me in the same day and book finally was in my hands.
Thumbs up!

Date of experience: January 18, 2016
Idaho
1 review
0 helpful votes
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"ExtremelyReliable" company- The book did not come in the time frame they said it would- even though I paid extra for shipping. I had to buy a book from another company to have it in time for school (it was way cheaper from someone else I found out). They refused to refund until they got the book back, but shipping back to their business was $40 (about the same as the price of the book). So I had to keep the book (now I have 2 copies) and just swallow the $44 I paid for it in the first place. Just know that it wont ship as soon as they say and you should be fine. And if you're in the US- there are probably cheaper ways to get the book. Also there is no place for reviews on their website- so new customers cannot be warned.

Date of experience: January 12, 2016
California
1 review
1 helpful vote
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Horrible
January 12, 2016

I only ordered from AbeBooks because I couldn't find a better price any where else. Of course, this was too good to be true. The price marked was $40 something but my card was only charged $4.99? I thought maybe it was a mistake and they will charge more to my account later. This morning I log in to check my order and it says it has been "refunded." They didn't even bother to send me an email to let me know and I haven't received this "refund" yet.

Date of experience: January 12, 2016
India
1 review
1 helpful vote
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FANTASTIC EXPERIENCE
December 18, 2015

1. They are through professionals.
2. They deliver the articles bang on time.
3. They deliver what hey project.
4. Easy to use website.
5. Oceans of books
6. Great going. Keep it

Date of experience: December 18, 2015
District of Columbia
1 review
2 helpful votes
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They described the condition as "clean" on their website. When I got the book it was quite used. Lots of mark ups. The receipt enclosed described the condition as "fair." For what I paid, I deserved better. Amazon had fair condition copies of the book 25.00 cheaper.

Date of experience: December 15, 2015
Massachusetts
2 reviews
0 helpful votes
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They never sent the book that I ordered and paid for; furthermore, after I contacted them and complained, they never sent me the refund they promised for non-delivery. I wrote them again several times and got zero response. Hands-down, the worst experience I have ever had buying online.

Date of experience: December 11, 2015
Pennsylvania
1 review
3 helpful votes
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Buyer Beware!
December 10, 2015

Abe Books is not a bookseller per se but instead an Internet umbrella organization linking many independent booksellers. If you have any problems whatsoever, Abe Books will only direct you to deal with the underlying or networked bookseller you purchased from. In my case, I ordered a book and paid for the "priority" shipping. Book never arrived and upon contacting the bookseller, was told they had no way of tracking it! Again, Abe Books would not help, they only direct you back to the actual seller. Will never use Abe Books again. Am still trying to get a refund...

Date of experience: December 10, 2015
Alabama
1 review
5 helpful votes
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Horrible
October 11, 2015

I ordered a book a month and a half ago. I never received it. I have e-mailed Abe books several times and have yet to get a response. I've accepted the fact that I'm just out of my money and a book

Date of experience: October 11, 2015
New York
1 review
1 helpful vote
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Scammers
October 6, 2015

I sent them two books the only sent a check for one. I put both of them in the same box and they are claiming I never shipped the book and have yet to get back to me.

Date of experience: October 6, 2015
Missouri
1 review
5 helpful votes
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Great service
October 3, 2015

I bought two books one still in progress and the other was mailed to my door in four days. I expected the book to come but not that early. I ordered the book in used but great condition and it was just as described. I was a little worried buying from them because of all the bad reviews. Sometimes you just got to go for it and hope you don't have the same bad experiences. Thank you! I'm satified

Date of experience: October 3, 2015
Florida
2 reviews
0 helpful votes
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I have purchased from AbeBooks in the past with no problems. This time, however, I ordered two of the same French workbooks, both described as very good. One came pretty quickly and was indeed in very good condition. The second one just came today, a week later, and I would have classified it otherwise. There is writing throughout the workbook. For me to use the workbook while learning the language, I would have wanted it to not have all the answers already written in the book. Fortunately, 90% is in pencil, so I may be able to erase, but it will be a pain to erase on 300+ pages!

Date of experience: October 2, 2015
Pennsylvania
1 review
4 helpful votes
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I ordered two books for medical administrative assistant classes and first time I ordered them I was refunded my money back by Abebooks for one book probably because the seller didn't have it. I was sent an e-mail stating that I was refunded the same day. Luckily I was able to find the same book for a little cheaper. Both books shipped very fast definitely less time than was estimated. Only thing that bothered me was that I was not given any tracking numbers to track my books but that didnt seem like much of a problem since they came so quickly. I don't really have any bad to say about this website.

Date of experience: September 30, 2015
GB
1 review
1 helpful vote
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Level 42
September 29, 2015

Order no ******* ordered 20/8/15 the definitive biography of level 42 by michael cowton. Still not been delivered. What has happened to my book. You took my money on 24/8/15

Date of experience: September 29, 2015
Australia
1 review
1 helpful vote
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Wonderful read
September 28, 2015

The Legend of Tallow Manor is an entertaining tale based on the romance between Benjamin Rawlings and Elizabeth Gatcombe. This childhood romance blossomed at Tallow Manor in Britain. Elizabeth was from a family of high ranking and Benjamin was the son of the farrier. They literally bumped into each other as children running around the grounds. They immediately liked each other's company. Elizabeth was having a party and personally invited Benjamin to attend. At the party, Benjamin stood up for Elizabeth when she was insulted by another boy, Grant. Unfortunately, Benjamin got beaten up by Grant and his allies. Elizabeth and Benjamin were then separated. They vowed to never forget each other. Elizabeth was sent to Italy to complete her education. They were later reunited as adults. This time around, Benjamin was the owner of Tallow Manor. As a true gentleman, he offered Elizabeth her old home back as a gift.
The Legacy of Tallow Manor is quite intriguing. It spans a few continents as the main characters were physically poles apart in their adult years. I love the fact that author Terence. J. Goodchild was able to trace the issues of war and slavery in a tasteful manner. The contrast between the genteel, aristocratic life and the working class is quite dramatic. This clearly indicates that life can be truly unpredictable. The ironic twist whereby the two main characters switched positions in their social standing is proof of the creative genius of the author. I also appreciate the plot within the plot feature in this story. The language is semi-formal which reflects the Elizabethan (pun intended) time period of the novel. I enjoyed the extra twists in the plot in terms of the true family heritage of the heroine. The language used is both colloquial and formal as the book encompasses personalities from different social strata. In essence, this novel makes you wish that you could find the type of enduring love that the two main characters share. This book is truly a wonderful read!

Date of experience: September 28, 2015
California
3 reviews
0 helpful votes
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YOU GUYS & GALS AT ABE~BOOKS ARE AWSOME,

AND IM GOING TO BUY A BOOK MOMENTARILY!

IV ALWAYS FOUND WHAT I NEED AT A GREAT PRICE AND DELIVERY IS QUICK.

Date of experience: September 27, 2015
Washington
1 review
3 helpful votes
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I ordered a used guitar book in May. I waited the whole summer. I almost forgot that I ordered the book. I checked my Abebooks account and they said it had been shipped. It never arrived and I have not found a way to contact them that they will respond to.
How do I know it wasn't delivered. I am a teacher who gets summers off. I spent the entire summer restoring my son's car in my front yard. Every day in the front yard, all day long. I received plenty of car parts throughout the summer, but no book was delivered. That is why I nearly forgot about the book. When I got back into my school routine at the end of summer, I remembered ordering the book.
I did not look at Abebooks reviews prior to ordering. Big mistake. I so seldom get ripped off by anybody I order from, I let my guard down. I suspect that their business plan is to be as slippery as possible and most people will just give up and Abebooks wins again. That is a 100% profit plan. Too bad it's theft!
Pat B.

Date of experience: September 25, 2015
New York
1 review
3 helpful votes
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IDIOTS
September 13, 2015

Dont do business with AbeBook they refuse to take an order without making an account and they lie and say thats the only way that its possible

Date of experience: September 13, 2015