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AbeBooksReviews 715

1.5

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AbeBooks Reviews Summary

AbeBooks has a rating of 1.5 stars from 715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 40th among Used Books sites.

service
199
value
192
shipping
192
returns
135
quality
170

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New Jersey
3 reviews
3 helpful votes
Follow Ivonne R.
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If I could give 0 stars to this site I will. They listed the used book in good conditions and it has all pages falling. It is highlighted and some lines are so scratched that you can't even read. The price is not that cheap. Amazon had the same book "Like New" for $45 and abebooks sent this book in pieces for $40.

Date of experience: January 6, 2014
Nevada
2 reviews
2 helpful votes
Follow FATAH D.
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The book that I ordered thru Abe Books was listed as a good condition book. What I received was nothing like that. The book I received had numerous torn pages, liquid stains and full of markings and highlights.

Date of experience: December 31, 2013
Nevada
1 review
1 helpful vote
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We have ordered books from AbeBooks in the past without any problems. Recently I did order a book that I was charged for but the book never arrived. After working with customer service via email, they refunded my money. I have confidence that, if there are problems with an order, AbeBooks will resolve the situation fairly.

Date of experience: October 11, 2013
Sweden
1 review
1 helpful vote
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Bought a book that supposedly should be unmarked and in mint condition from a 5 star seller, in fact the book was worn and ugly and had seller signature and address in ink on first page! Be warned, you wo´t be paid for return postage as promised!

Date of experience: October 4, 2013
Florida
1 review
0 helpful votes
Follow laci s.
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Clearly not the site for textbooks, i'd avoid that one if i we're you, but for casual/enjoyable reading books, they are ridiculously cheap! I bought 5 books for all of $14 they were all in fine condition except one maybe- which had a falling apart cover, but its still readable and it was an old paper back anyways. Not a bad deal all in all shipping was reasonably timed.

Date of experience: October 2, 2013
Florida
1 review
2 helpful votes
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Well, I ordered a book I need for class on 9/6. The shipping was 3 - 6 business days. 9/16 came and went (6 business days). It is now 9/22 and still no freaking book. Meanwhile I'm in class for two weeks with homework assigned and no book. This is the worst, absolute worst website to buy books from. I've never had a problem anywhere else. www.abebooks.com is terrible and I do not recommend them if you want your book.

Date of experience: September 22, 2013
Indiana
1 review
3 helpful votes
Follow S M.
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Ordered 9th edition of book
Recd 7th edition
Delivery took twice as long
Seller not willing to rectify mistake in any reasonable manner
Said-
"I just pulled it from the shelf and sent it without checking"
"The right book must have been somewhere"
"i am swamped with other orders and can't bother to rectify the mistake"
Abe books did not do anything about it. - just forwarded the emails to the seller.
THEN REALIZED THERE IS NO PLACE TO LEAVE FEEDBACK.
THERE SELLER RATING IS BASED ON THEIR OWN MADE UP STUFF
BOTTOM LINE
NEVER ORDER FROM ABE BOOKS
BIG SCAM!
COMPLETELY UNRELIABLE!

Date of experience: August 29, 2013
New York
20 reviews
58 helpful votes
Follow Robin J.
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I have been using this site for years. It's the easiest way to find what I am looking for at a decent price. I have purchased MANY books over the years, and have been satisfied with each and every purchase. Additionally, I have been able to get out-of-print books on several occasions, at low prices. Whenever I need a book, or want a specific genre, abebooks.com is the only place I would ever consider visiting. This is one of my all-time favorite sites.

Date of experience: August 15, 2013
Ohio
1 review
2 helpful votes
Follow Gerri H.
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I ordered a textbook and answer book from one of their sellers. The seller cancelled the textbook and sent me the answer book. What good is an answer book with no textbook?

Most importantly, their seller ratings are worthless. There is no way for book buyers to provide feedback, their "Bookseller Rating" is based purely on their internal data, which seems pretty meaningless.

Date of experience: July 10, 2013
Texas
1 review
3 helpful votes
Follow Larry E.
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abebooks.com where they claim "Satisfaction Guaranteed". I ordered a book, only $4.42 where I was sent the incorrect copy. After asking them to correct it the policy is to send it back with tracking number. They want me to spend $3.99 to send it back and then I will have a net refund of 43 cents! As long as you pay for their mistakes then Satisfaction is Guaranteed! I got off with a cheap lesson on how bad abebooks.com is!

Date of experience: July 2, 2013
Serbia
25 reviews
66 helpful votes
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I Found some favorite old or out-of-print books at this wonderful site!

Date of experience: April 24, 2013
California
1 review
0 helpful votes
Follow David K.
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I purchased from a seller - LE PIANO-LIVRE - and the book I received had a foul odor, writing on one of the pages, and was slightly warped, though none of this was mentioned in the description - the book was listed by the seller as being in "very good condition". When I went to leave feedback about the seller, I discovered that AbeBooks does not allow feedback for their sellers, as I learned from Shane Chapman of Customer Support. He then offered me a 10% "discount" on my next purchase, adding that perhaps the next bookseller I buy from might not be as dishonest as the previous one. Needless to say, I won't be buying from any more sellers on AbeBooks. The lack of a feedback system is why I was fooled into buying from a bookseller I otherwise might have avoided - but this is something that AbeBooks' Customer Support seems intent on ignoring. Avoid AbeBooks, unless you like your book-buying experience to be a crapshoot.

Date of experience: February 6, 2013
California
1 review
3 helpful votes
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I would highly recommend this site. I have bought many books from many different sellers, and have NEVER experienced a problem.

A wonderful resource for finding those special, out-of-print books you can't find anywhere else.

Date of experience: April 22, 2012
Wisconsin
3 reviews
9 helpful votes
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Great place to get used or out of print books, so far I have encountered good merchants who ship your orders fast(er) than those selling through the big 'Ama' site. Most sell their books for less than what it costs to ship it to you. I recently ordered 4 books from different merchants all at the same time, Abebooks did the order, allocating the parts of the order to the corresponding merchant. I did not have to place 4 separate orders.

Date of experience: February 9, 2012
Texas
1 review
5 helpful votes
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They don't actually ship anything. They outsource all the shipments from other book sellers. I got 2 of the 3 books we ordered. The 3rd item shipped from Textbooks.com to a wrong address. Neither Textbooks.com or Abebooks will retreive the book, refund the book or ship us the correct book. Dont buy from this seller unless you want only two thirds of your purchase and the runaround.

Date of experience: August 21, 2011
Pennsylvania
2 reviews
31 helpful votes
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I've had many and very good experiences with this site. They have everything, in every price range. If you can't find it anywhere else this is the place to look. Used bargains to rare and valuable, they deliver.

Three stars instead of four because the lower end bargains occasionally overstate quality.

Date of experience: March 21, 2011
North Carolina
1 review
3 helpful votes
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I've paid and haven't received my books. The books supposedly shipped more than a month ago (Dec. 29). Today is Feb. 1. Every e-mail is returned with the same pre-prepared response explaining the tracking system. There is no phone contact option. My advice to everyone is not to buy from abebooks. Joel

Date of experience: February 1, 2011
New York
3 reviews
12 helpful votes
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I've ordered dozens of used books from this site over a period of years. Their inventory is excellent, and their prices are competitive. I have never had any reason to complain. Services like abebooks give book lovers access to items they would only rarely find simply by browsing used bookstores. I kiss the ground they walk on.

Date of experience: May 20, 2010