Ace HardwareReviews 157

I thought they sold Sherwin Williams, they do not. It was Sunday & I did not know if any other places were open. The paint rep told me they could make any of SW colors, upon telling him what I wanted he told me they could not make that one. The $72 can I received was rusted as if it had been outside for 10 years. 3 days later I had everything ready to paint, when I opened the can I realized it was not completely closed (thankfully it didn't spill in my car). The paint was a huge clump that could not be stirred. When I spent part of my day off work going back to the store to get a new can. Did the mgr or the same paint rep even say they were sorry for the inconvenience, no. I was offered a replacement but they were out of the upgraded bathroom paint I originally bought so I had to downgrade, again without as much as a verbal apology. Then I had to use 3 coats to get decent coverage with the low quality paint.

So I go to buy a staple gun and it's listed for 19.99. Go to pay and it's 26.99 I tell the guy it's not the right price. He tells me the price went up. I tell him if I was in Walmart they would have to sell it for the listed price. The guy tells me he can't do anything that's just the way it is. Told me to take my business to Walmart then. Well I'm done with this company horrible customer service and over priced items that you don't know the real prices on anything. I will never go back again. Just go to Walmart next time.

If I could give them zero stars I would. They didn't ship me a complete order and when I call to have them ship the rest of the order, after a long hold time, they told me I needed to contact FedEx first to get an incident number and then I could submit a claim. I just wanted my 3 extra mouse traps. Instead I spent $10 on shipping for a $4 mouse trap and a $5 rodent repellent fragrance. They have lost my business over 3 mouse traps they forgot to ship.

Finally Received My Ace Reward Discounts In the Mail. Go to use them and They Are Not Valid Online. Go To Store, and They Say Brand Name Items Are not Included. SO after I spent all this money I get Nothing. What a Waste OF time and Paper. Ace Please Save the paper and quit lying and telling the consumer you receive discounts in the mail. Or Take lessons From Tractor Supply, They do not care what you spend your points on Name Brand or not.

I entered a contest to win a generator and won, YAY! Paid shipping and handling and was told 3-7 days for arrival... 3 weeks later and still NOTHING. Ace Has done this before to me and I had really thought to give you another chance but NOPE!;;RAPED AGAIN WITH NO REACH AROUND!

Excellent, I have been shopping and buying from Ace for 50 years. I think their concept offers more to the buyers than the Box Stores. Most of all much better service. You're in and out. Not like a box store where you have to be brazen to stop and ask an employee where to find something. Ace employees ask can I help you. They also seem knowledgeable enough to explain how to use what your buying
Plus I like the idea that the owner is an independent businessman. I hate given my money to some giant public company where nobody cares about their customers.

The brand of shredded hardwood bark that Ace carried for the last few years was from Kamlar corporation. I loved this mulch so much that I called the company about it. It was truly fine shredded hardwood bark and it spread easily on my gardens. Ace has switched to Timberline hardwood mulch. It's not mulch. It looks like someone just put it through a wood chipper. Lots of very large pieces and chunks. Only has about 2/3 the coverage of Kamlar. This means I'm going to pay more for it by about 60% because it is also more expensive. I have a small lavender farm as well as home gardens. Where is a savings and enjoyment in my gardens? Not here any more.

I ordered online for some bio blocks from the local store to pick up the price was 7.99 online/app the local store price is 3.99. So far no response from customer care. Local store does not know why the price is so high

Ace Hardwares website is absolute awful compared to their competitors. It is not intuitive, the search function brings up every product except for the one I typed into the search bar (a type of paint).
Look Ace and every other business out there that has a website: it's 2023 the tech has been here basically 20 plus years. Why do you think a complicated website is what consumers are impressed by? Nobody wants a slow website with multiple subpages, and here's another pro tip: when designing your online platform make it simple, easy, and smartphone friendly, get with the times nobody is using a desktop, everybody uses their smartphone, tailor your website to smart phones and make it efficient! It's almost as if these companies think that by making a complicated website it will impress people, no it doesn't.
I'm in the middle of a complete home remodel and my budget is more than a lot of people make in a year, Ace you lost my business over a garbage website, I'll drive 5 times as far to go to a competitor because I can quickly determine what is in stock on their more efficient website.

I have shopped at Ace for years and have never had any real problems with them other then at times advertising something they don't have in stock. I recently received a Rewards cash card and some coupons from some purchases I made and when I went into my local store (Nine Mile Falls) to redeem them I was told, sorry you can't use these here. I asked why since they are from Ace and I have used them here before when I have received them in the past. I was told they weren't from their store but from one that was more than 20 miles away and that is the only place I can use them. I said that is crazy, I have never shopped at that store so why would they be from there? She said you can go online and they will fix it but you can't use them here. I went online and was given the run around from the Ace Care Center and was finally told, "We are able to assign the local store for the future purchase and coupons but not reissue the same coupon for a different store." Supposedly all their stores are independently owned and that is why. If that is the case why did I receive a cash card and coupons from a store I've never been in? I think this is their way of funneling shoppers to stores of their choosing! They have lost my business!

The employees are always helpful at our local ACE Hardware here in Miami, OK. This store is a bit smaller than the one I used to shop at in Paradise, CA. But similar in that both have a big inventory and very helpful people working there. Even though the store here in Miami may be smaller than the one in Paradise it seems to have everything I need including electric power tools from top rated manufacturers. This is a highly recommended business, at least by me.

I will NEVER do curbside order again! After calling twice- they STILL didn't process my order. No email from them - no call! So angry!

Very Professional, Willing to help customers and solve their issues, very fast and customer service Is the best. Look forward to coming back shopping at for Carmichael, Ca location.

On Jan -03-2023 around 10:15am, I came into Ace Hardware store located on 122nd and Powell with a question for one of the cashier. She was so racist and gave me a very bad attitude when I have a question on the product that I couldn't find. I can not understand why Ace Hardware still tolerate this kind of employee's attitude. I will never come to Ace Hardware again.

Be careful what you buy at Ace. I went to buy a Craftsman remote for my garage door 64.99. Looked elsewhere Half the price at another store I won't mention the name

I've been pleased with the help and hardware choices at Ace….but returns, even with a receipt and unused, undamaged merchandise are difficult at best. Clerks are resistive to help
And who they do, it is very time consuming.

After a six day job with this company, my house walls still have holes, old paint residue, and some places and spots without new paint even.
They charged me a fortune at a very high hourly rate.
They gave an initial estimate much lower than others and started luring me day by day and promising all will be fixed the second day. I ended up paying more than double all other estimates.
They didn't even sand the patches they did on the walls because they don't have a sanding machine and they didn't rent one and now I am left with bigger patches to fix.
My biggest mistake was I didn't ask them to leave on the first day.
I felt something was wrong when they told me they are renting a pressure wash machine from another company.
I kept following up and being dragged by their promises as they are a reputable company.
Expensive lesson learned from this experience is to follow your initial instinct and impression.
I have to say that the guy worked hard to do the best he could with the limited resources he was given.
Never hire this company again.

Just had the WORST, ever experience returning something I purchased. I went to the Woodmont Village Ace Hardware in Canton and tried to return an unused, unopened bundle of rope that I purchased a couple of weeks ago. The rope ended up costing way more than I expected, so I never used it for its intended purpose and decided to return it.
I had misplaced the receipt but figured I'd at least get store credit, since it was purchased on my credit card and giving them my phone # at the time. Cashier was rude and argumentative, basically accused me of either being a liar or a thief. "You didn't Buy this from us. We've only sold 1 in the last 2 months and that was too Mrs XXX"
I find it hilarious that they can look up and find the people that have purchased the same item but that they will not and cannot look up the purchase from my credit card.

After speaking with a manager, I got no help, just more of the same. They didn't try to correct it or look it up a different way... just "Ah, so sorry."
I support local small business and had visited this Ace Hardware about once a month... Never again will I purchase from Ace Hardware.