Ace HardwareReviews 157

Went to Ace in Omaha Ne to buy a locking garbage can-that means it has a locking lid. First looked at Ace Hardware--found 20 gallon can but----they expect you to also buy the lid separately with added cost to you the consumer. This means the lid has another added price--they call the garbage cans "Refuse Cans"... that is how they justify charging for the can & for the lid.

At Tractor Supply I got the very same can & Lid for 1 price--the lid was included in their price for the 20 gallon can. I have posted 2 reviews of this can on the local Ace website & they WILL NOT post it on their reviews.

Ordered a storm door, for 9 days the status kept coming up that it had been located in their warehouse and was waiting to ship. Then I get an e-mail out of the blue saying "hey, your order has been cancelled". Had to call to find out why, waited forever on their terrible phone system, eventually talked to a customer rep who left me on hold for a few minutes before she told me that I'd placed a "regular order" on Ace.com and I need to go into the store and place a "special order" because they don't have the storm door I wanted at their regular warehouse (because of the region I'm ordering in) but they do at their special warehouse.

I ordered on Ace.com after I tried to get a storm door at my local store and they told me they don't carry them (so they're sending me back to where I originally tried to buy the door from).

Sorry Ace, but I'm buying from someone else. You NEED to sort out your supply chain. Next time I need something you're certainly NOT going to be my first choice.

My local Ace Hardware is a wonderful store. But I couldn't get into the store in time for a sale, so I looked to see if Ace had an online store. AceHardware.com was the worst experience ever. The site wouldn't take my coupon so I contacted their support person who told me to place the order and she would have the company reimburse me when the order shipped. Guess what? Two follow up calls later, the online site still would not reimburse me. Plus you don't get to speak to the person who denies you, just the phone rep who pretty much knows nothing. Avoid at all costs!

My local Ace Hardware which is on west Francis Ave. In Spokane is the BEST! Really it is. They are personable, friendly, knowledgeable, and almost all the time greet me at the door as I come in. The owners are there, managers are there helping you all they can. And if they do uotknow the answer, they don't leave you the go through the store with you finding your answer, or they'll get another staffer to give input. They help you find an answer and that's very important when you do all the nDIY projects like I do. 5 star rating without a doubt!