Ace HardwareReviews 157

Do not order from Ace if the product is not already at the store. They will lie about the delivery date and all they will say is, "We apologize for the inconvenience". This canned answer does not fix anything or make anything better for the customer. It just shows that you do not actually care about my inconvenience and you have no plans to address it in any way.

As always Ace Hardware at Buford gives great service. They are always helpful. I used home delivery for the first time today. A great service provided by the guys.

They are a scam! Buyer beware bait and switch practice and refuse pick up return. Showed proof of wrong product delivered but they are useless and pass you around for days. Horrible and scary they are in business.

You don't have as many options either. Take screws for instance... I am dry walling and have gone through a dozen boxes of screws from home Depot without a glitch. I tried ace... I could only buy ace brand there, and they are more expensive... Nor were the larger boxes cheaper by the weight. You may expect higher cost to mean higher quality - Nope! When I used the ace screws, several snapped under the torque of my driver, and I kept getting painful metal splinters in my fingers from the spinning screws. Neither has ever happened to me using the drywall screws from HD... Plus screws are cheaper in bulk at HD. That's just one example... But after numerous bad experiences, I won't buy more ace brand. Closer proximity is not worth the extra expense to me.

Ace is the place with the hapless hardware dolts.

Zero stars is too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade of contemptible curs. As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me.

I purchased an Ace component (for about $10.00) online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is clearly marked with an Ace "Promise" Satisfaction Guaranteed. Their, so-called, Satisfaction Guarantee isn't worth the cardboard it's printed on.

I called Ace customer service. The Ace agent instructed me to place an order for a replacement product online, using my credit card, and have the replacement item shipped to my local Ace store. I followed the Ace representatives directions to the letter. The Ace agent also instructed me to take the defective cord to my local Ace store. He said as soon as the old cord is returned to the Ace Hardware store, he would credit my credit card for the amount I paid for the replacement item. Once again, I followed the Ace customer service person's specific instructions verbatim.

Did I receive a refund? No. Instead, the Ace customer service person bamboozled me into thinking I would. I attempted to speak to a supervisor about this deception, but no Ace customer support agent would connect me to one.

Do yourself a favor, folks. Make your life a helluva lot easier by taking all your business to Ace's fine competitors. Unlike the belligerent, duplicitous nincompoops at Ace, these superior business entities treat a customer as a necessity, rather than an adversary.

There's an old adage in business. If you don't take care of the customer, somebody else will. Bye-bye Ace. You're a disgrace.

My review will describe the horrible customer service of my local ACE hardware store, 2266 Nostrand Ave in Brooklyn, and it's corporate office. The staff at 2266 Nostrand Ave showed negligence when I asked about the return policy and they never acknowledged it. This consumer complaint has not been resolved and I was met with rudeness by the local store management, incompetence, and bureaucratic delay tactics. ACE's corporate customer service department was no help either.

I was misled about ACE's return policy and was told I could return my items with a receipt before 30 days. I was NEVER told by the store the items must be unopened. I requested a refund and even offered to accept store credit when I returned the "like new" items. My complaint was met with horrible customer service and a dismissive attitude.

My attempts to resolve this at the corporate level were unsuccessful also. I made four phone calls and ACE's customer service department reached out to the store twice. But, ACE's negligence was never acknowledged and I was even misdirected in an attempt to dismiss my efforts. This included telling me to apply to their Rewards Profile program. The 2266 Nostrand Ave store wanted me to go to another ACE hardware store and ask for a refund. These were classic misdirect tactics that are unacceptable. They show a attitude that does not value the customer experience nor value return customers. There was never an attempt to admit poor customer service and resolve the dispute. I feel I made every attempt to resolve this issue with the 2266 Nostrand Ave store and corporate headquarters.

Customers who wish to shop at ACE need to know how poor their customer service, from the local to the corporate level, really is. I hope this review helps customers when they decide if they will spend their hard earned money at the 2266 Nostrand Ave ACE store. I feel customers are better off taking advantage of better return policies at Loews or Home Depot.

I ordered a shed online and as usual, it gave me an estimated delivery date for me to pick up at the store. About 4 days later, I received an email saying that my order had been cancelled. I called Ace Hardware to find out why it was canceled as the email didn't specify why. The customer service told me it was canceled because it was unavailable. I asked if it would be available if it was delivered to me, he said yes. I asked him to order it for me but he said no, I had to reorder online. I sent an email to Ace Hardware letting them know that they shouldn't advertise something if it wasn't available... that was 2-3 weeks ago, I have yet to hear anything from them. This had been frustrating as we had prepared for our outdoor shed and were very excited about it. I am NEVER going to order from Ace Hardware again! They should have tried everything to help me out and sell me what I wanted but obviously they don't need my business.

Have been an Ace Rewards member for several. Have recently disenrolled from program. Seems like everytime I presented promotion discount card for item, store indicated the item was already "on sale" therefore making the card worthless. Seems counterproductive to lure customer into store with promotional offers, only to find pricing is significantly above competitor prices. I try to be a supporter of small business but enough is enough with my Ace retailer.

I placed a toolbox order for my husband, obviously expensive. It did not show as shipped 2 weeks in. So I called ACE. I spoke to 6 different people on 6 different occasions. The last being the "Supervisor" who was terrible by the way. These people are robots and they DO NOT CARE about your time or money you spend with them. She said she could not refund me because the package was delivered. However when I called they said they didn't show it delivered it was back at the warehouse. I had to call the warehouse and am still looking for my package. This has gone on for three weeks and I have literally 7 hours worth of calls in. This company is the worst company I have ever worked with. I will never recommend them and hope they go out of business.

I stoppped by my neighborhood Innerarity Point Ace Hardware store in Pensacola, FL today and was shocked to discover that none of the employees were wearing masks and there were no sneeze barriers at the cash registers. As a 15 year customer at this store, I was concerned and asked the manager. He said they just didn't feel like it and I could shop someplace else if I didn't like it. Avoid this store like the plague because that's what you are like to get if you shop at this store.

I ordered a $16 charcoal grill to be delivered to a local store. Was give an 1 week delivery window. The item was delivered damaged and the store saod they would send it back and that we would be getting a replacement a week later. A week later came amd the store was told that the item was left at the warehouse. I called customer service at thos poimt, explained my concern to several reps and was eventually escalated to a manager named Adrienne. I asked Adrienne if they could just send the item to my house sonce we were so far behind. He said he understood but could not change the shipping time or location at this point. He instead offered me a full refund and said that he would have the store bring it to my house when it does eventually arrive. I accepted and we hung up. Adrienne called me about 20 minutes later and said that he was only able to refund $10 pf th3 netire ammount but wpuld be happy to sign me up for their rewards program. He said that the store would not deliver the item. I now have no idea when I am or if i am gettimg the item and I omly have a partial refund. The title says it all. This company is absolute Trash.

I took a chain saw to Jonson's ace hardware to be fixed back in feb. They got it fixed called me to pick it up. Went to get it and they cant find it. It was taken from there store. Now i am out of a husqvarna 310 saw, at the time i left it there I bought a sthil 180 saw so i could finish my work it was ok for what i had to do nothing like my old saw. So in replacement for my saw they gave me a P. O. S. Sthil 170 that cant cut a twig with out jamming. After buying a saw and them loosing my saw, given a P. O. S. That i gave back it was useless. Still out of a good saw. Don't go to Wellford S. C. ace hardware they might rob you to. *******@gmail.com

I ordered 4 bags of 10 masks each among other things. 3 of the 4 bags of sterile masks were delivered unsealed, open and dirty when they arrived. I called Customer Service to request new masks ($110 worth) and they ask me to send pictures, fill out forms etc. I did everything and in the end they offered me a $30 refund because they determined that the fact the mask were delivered completely open and dirty out of their packaging was not considered a problem. I definitely do NOT recommend buying anything from ACE as they do not care if the product if defective or damaged, even when they are sterile masks. Do not waste your money. Extremely poor customer service. If I could give it zero stars, I would.

Had a toilet running issue with a self-installed Korky water siphon after approximately 18 months.
Found the Korky.com website and sent email to support for guidance. Shockingly I received a follow up the very next day with a detailed description. However, by fiddling with he unit per a Korky Utube video I thought I had resolved the issue.
Six days later the water was running again so I reviewed the email guidance and identified a seal in the float that appeared to be old per the guidance. Sent a photo of the seal and the system to the support tech fro Korky - Maribel - and requested confirmation of the issue. Long story short, Korky promptly confirmed the issue and is sending me a replacement seal at no cost! Under the warranty.
Two thumbs up for Korky & Maribel Cordova.

Good luck researching the products on the site."Overview" no link, specs, the same, reviews? Good luck. Many items do not match store inventory so you may drive across town when the item was in stock the nearby Ace. Yesterday the Paypal link was inoperative, website insisted I was not a Rewards member, curbside pickup did not have my complete order, etc. I love to support local businesss e.g. I will pay more) and the help and advice is miles ahead of the Big Boxes, at least in my experience, with two stores I use but these are franchises, and all the good and bad that this implies.So go old school-: call or better yet go in person. Ace: many of the products are needed that day when you are in midst of a project-don't compete with the monoliths, so play to your local advantage and clean up your online act.

I ordered site-to-store, and it took 11 days, 2 trips, and countless phone calls to get my items. I got an email that my order was ready, so I went to the store, waited 15 minutes for them to bring the wrong order, waited 15 more minutes for them to get the correct order, but only half was ready. Waste of a trip. Was told the rest would be ready Wednesday and they would call me. No call. Called myself, they were still apparently unloading the truck and told me to call tomorrow. So frustrating. Told corporate of my experience and they didn't care. They don't seem to be interested in feedback or improving their company. Don't order online from them!