Adobe SystemsReviews 145

Adobe gets more and more complicated and takes longer to work due to inferior format requirements.
Absolutely can't stand Adobe anymore it is a customer unfriendly file to work with unfortunately. Simple editing requires watching a new video, it's absolutely ridiculous. I only use Adobe when required because its " OVER ENGINEERED "
I believe the people at Adobe think their customers have all day to watch their continuous changing of simple tasks. Wow, using for over 20 years and gets worse and worse every ugdate.

Do not sign up for the free trial Adobe Pro if you do not intent to keep the service because even if you cancel, they keep charging you monthly. It is a complete rip off. I signed up accidentally for the 7 days free trial Adobe Pro back in April. I cancelled my membership within 2 days when I realized that I signed up. I found out in August that I was being charged since April. I called them to ask for a refund as I cancelled my membership. They told me that my subscription was for 11 months and they can only pause it for 3-months and that I am obligated for 11 months. I told them that I never signed up for a yearly membership. I cancelled the free trial subscription. They then told me that they would cancel the account but they would not reimburse me. After much discussion, they agreed to refund me for half the charges and I accepted. I thought Adobe was a reputable company and has great apps but I did not realize they could be misleading and deceptive.

Adobe has horrible customer service. They basically called me a liar because of their error. Fortunately, I had paid through PayPal, so they can deal with them!

Writing reviews can help others but it won't deter this company from doing what they're doing. Report them to the ombudsman, it is free. Ombudsman is there to protect customers and make sure traders act fairly.

The services might work great but they make it impossible to cancel them. You will have to pay exorbitant cancellation fees. It's impossible to talk to anyone who can help you. They trap you in either paying a monthly fee forever or paying hundreds of dollars to cancel. They are an evil soulless blood sucking corporation and whatever digital project you're working on is not worth it. They're charging me hundreds of dollars I can't afford and all I can do is write this review everywhere. Getting accounts on all these review sites because it is my only vengeance and it will do basically nothing. Please don't buy it. They deserve to rot.

"Free Trial" cost me $135 when I cancelled before it ended. I took Adobe's free trial for Adobe Premiere Pro, then when I went to cancel before the trail ended was offered 60 days free credit. I took the credit and went to cancel before said credit ran out because I cannot afford the $29 per month, only to discover that for cancelling I would be charged $135! I am disgusted that Adobe considers catfishing part of its business strategy and will not be supporting the company again.

They make it hard to cancel to steal your money and when you make it hard to cancel thats what your doing is stealing peoples money. Would never use this company's services without having proper numbers to Contact a real human to deal with issues. Never use this company.

I have been paying for over a year for a service which isn't compatible with mac. They trick you into tying you into long term payment contract and offer no service. When you call customer helpline, they bounce you off several different departments to which you have to repeat your details endlessly. Not useful at all!

Ive been locked out of my adobe account for over a year now. I no longer have access to the phone or email associated with the account so i guess im SOL. Its almost impossible to get support without logging in. If you do somehow find the magical hidden route to contact them, they will always somehow loop you back to the screen to login first. Ive spent over 40 hours attempting to resolve this with adobe with zero results. Still locked out. Still being charged. Not seeming to bother at all.
FREE ADVICE: Use alternate software. Try out canva on pixler or whatever its called. If you deal with adobe though, be sure to NEVER loose access to that email and phone number. If so its gonna cost you, litterally... like$300+ per year. #adobesux

They charged me again for an already paid subscription and I am unable to speak to a human. Their platforms are confusing and frustrating after I have taken photoshop, illustrator, and more classes in college with great grades I am nearly unable to accomplish anything on these programs because all of my time is spent searching and having new stuff dumped on me.

Just absolutely terrible, scammers, horrible customer service.
Just ridiculous the way they disrespect their customers

Chat service takes forever to respond. No back and forth. They give instructions like "Got to view menu" wait three or 4 minutes for next instruction. Going to the view menu takes less than a second. Try calling... go for the call back option and they call you back to put you into the hold queue. It is 2021 and they are just as bad as always

These robbers steal your money and because they can they will. Try to find one good thing said about these scumbags. They steal and steal because they can. Worst company on the planet, believe me.
Once you sign up, you sign away all your rights as a consumer, you can never ever cancel, even when you pay their extortionate release fee.
America the free, my $#*!.

The worst company I ever worked so far. Whole company's name is going in bad books because of a single department that I worked in which is accounts payable. Manager Shubhangi Agarwal who doesn't even deserve being manager has made a mess in the process. Before her joining the team, everything was going fine but later on she fired people because of her personal grudges. She created a pathetic environment and I would advise Adobe to strongly hire people especially on Manager role by checking every aspect of a person.

I seriously don't recommend anyone to join this department specially in Adobe. Environment is worst than a school. They track you for everything. Even if u r going to washroom they track how many times you went there. So pathetic..

Adobe made a cancellation for my account with out my approval. And cancelled almost 8 months. I was disparate

I have needed help from adobe a couple of times but finding it very difficult to get the assistance in a timely manner and without miscommunication. There are clearly language barriers between the customer service and the clients that makes it even more frustrating when you finally do get some assistance. Perhaps hiring people who are from the same country they are receiving the requests for help from would be wise. I am currently up against deadlines with a couple jobs and have more coming in but I am stuck here waiting on someone to help me with a tech issue in Lightroom classic. I have waited 3 days now. I have come up against a customer support agent that I perceived was short with me when I clearly am stressed and have been waiting for so long for help. In my opinion it is their job to calm a customer down, not dismiss or anger them more.

I rented Adobe DC Pro on my personal laptop during the work from home period of the pandemic. After signing up for the $14.99/monthly payment plan, I assumed I would pay no more than this amount during the eight months I needed the software. However, when I went to cancel yesterday, Adobe charged me an additional $32 cancellation fee to end my subscription. Apparently, when signing up for the "Monthly Subscription," users are unintentionally signing up for a "Yearly Subscription" that they pay on a monthly basis. Ending the subscription before a full year entails paying half the price of the remaining monthly of the annual subscription. Adobe intentionally hides this in the fine print of their purchase agreement.

My husband, who is not computer-savvy, signed up for an Adobe service then realized it was unusable. We cancelled the service within seven days (they make it very difficult to cancel), but Adobe continued billing us. We tried contacting Adobe every way imaginable and finally had to cancel the credit card in order to stop getting billed. This corporation is apparently run by bithering idiot computers. It is a scam and I would never recommend anyone using their services. I do not recommend using any service where you cannot call and talk to a live human being who knows what they are doing.