Adobe SystemsReviews 145

I would give them a zero at this point…
I would give them a zero at this point but I can't. I signed up for an initial trial of Cloud and wanted it cancelled. I called customer service and they assured me that it would be cancelled and I wouldn't be charged. Last month my card was charged and they couldn't find it through the email that I signed up with but they wouldn't tell me the email and account. Again the agent told me it was cancelled but that they wouldn't refund my money. Then this month they charged me again and I'm going through the whole thing with them again. Now they are FRAUDULENTLY charging my card and will not reverse the charges. Now I have to go to my bank and go through the hassle of getting it reversed. I would not order any product or deal with them AGAIN!

I am paying for a service that I am unable to use. Their customer support doesn't know how to fix it, and pass it on to a "senior tech" who will give me a call back. Never did my telephone ring, and in which was blamed on a technical issue. Which is comical, because every time I was disconnected was a technical issue, and I was only contacting them for a technical issue. So many bugs in their system, if they didn't have a monopoly over the editing software game, I would have trashed their stuff long ago. Horrible customer service, horrible software.

When Adobe products work correctly, they are wonderful. Now let's talk about Creative Cloud, it's the "hook" that we've been seeing on the horizon for a decade. We are tethered to incessant updates that provide questionably useful features and a lagging UI that interrupts the workflow of most experienced users. As for service? Forget about it. Calls and chat are routed out of the country with little responsibility for solving problems. A chat rep. Named Anubhav Khyan removed software against my express wishes and the support group "professionals" give advice but not solutions and mark the thread "solved." With great power comes great responsibility, and Adobe is becoming less and less responsive to its base.

I'm in the process of trying to cancel or modify a subscription and they are making it very difficult. I'm being bounced from one rep to another and I'm almost an hour in now with no answers. It shouldn't be this way because they have more than enough capital to sustain an adequate workforce of customer service personnel. According to a google search, Adobe's net profits were 900 million in the first quarter of 2020. According to the same source, their net margin is just shy of 31%. These profits are astronomical, and yet they choose to conduct business in a way that's (1) a disservice to their customers and (2) puts their reputation in jeopardy. In their defense, the viral issue is more than likely impacting their staffing levels, but a company of this size should certainly have some sort of contingency plan in place.

I had a monthly subscription, yet every time I tried to use it said I needed to purchase it. I called support and after confirming I had a monthly subscription they transferred me to another support team to fix the issue. After waiting over an hour with no answer I decided enough was enough and cancelled my monthly subscription. They charged me another $30 for early termination. Adobe is a great product but their service and subscription model sucks.

The software is impossible to get started and none of their FAQ forums are any help. On top of that, if you forget to cancel your trial you don't just get charged for a month, you get charged for a year AND you have to pay a $50 cancellation fee. This was NEVER pointed out to me when I began the trial, or else I would've never done it. Adobe, like all mega-companies, doesn't care about the consumer, only the consumer's money. Luckily, the customer support agent that I connected with was extremely helpful, but only after explaining the situation multiple times and begging for help. Don't waste your time or money.

I have been trying since 08/19 to get them to cancel any account(s) I have with them. I signed up for a 30 day free account and they then charged me after 30 days and have been charging me ever since. I contacted them 08/19 via their chat and they said it was cancelled. They then charged me for 09/19 and 10/19 so I contacted them 10/19 to ask what was going on. They said, Oh the account was cancelled in 08/19 but you have another account. Not sure what that was about, but OK, they said they cancelled the second one. Now it is 12/19 and I see they charged my card for 11/19. And it is EXTREMELY difficult to communicate with them - like many companies now, they make it difficult to actually talk to them.

I finally broke down a few months ago and bought a subscription for Acrobat Pro DC. I just upgraded my PC to Windows 10, and I now cannot re-install the program. The 'chat' support function appears to be run by somebody using a 300 baud modem in Antarctica. The website is no help; it wants me to get a new subscription. I can't call 'support' because it thinks I have no subscription, and there's no phone support if you don't have a subscription. Adobe has reduced what it pays for customer support to an amount less than it spends on paper clips.

Disgraceful, Deceitful and Appalling service by Adobe. I purchased Adobe CS6 a few years ago from an authorised reseller and have been using it without issue. Yesterday my media encoder stopped working so I uninstalled the suite and reinstalled only to be told that my software had now expired! I contacted Adobe who offered zero help and support and basically told me it had expired and they couldn't do anything about it. It wasn't their problem because they don't support third party sellers. They actually told me I had purchased illegal software which I did not. It's clear Adobe don't honor their software purchases especially those of a few years ago. I now cannot use my creative suite at all unless I buy software again. Disgusting service. Look elsewhere for software and service because Adove doesn't provide support in any way.

Adobe claims they have 24/7 support, well this past weekend July 26, 27, 28 I tried calling in to cancel 1 license on my adobe creative, and waited 2 hours on the 26,6 hours on the 27,2.5 hours on the 28 without ever speaking to anyone. You have to call in to cancel your license since you can't cancel online, which is really stupid, as you can add a license but not cancel. When I finally got a hold of someone, I was told there is no one from that department on the weekends, when I asked for a supervisor was told they don't have one on the weekends. While the rep was talking with me, she was also talking with another client, so much for customer service. When I called the corporate office this morning, got the same experience, could not speak with anyone but sent to the call center. I have never had this bad of experience before

I tried to cancel with Adobe back in January. They make the process so difficult, because they don't want to lose customers. I had asked to have it cancelled back in January, but noticed I was still getting charged monthly fees. They offered me other options and asked me why I'm cancelling. I told them I cancelled back in January, but they would not reimburse me for months despite me not using the products. They actually charged me a "$33 cancellation fee"! I would not recommend this company if you like to keep your money.

I am using adobe indesign to format a book, and as a novice indesign user, I have had to reach out to adobe for support at least three times. EVERY TIME has been a COMPLETE and TOTAL nightmare. Super long wait times, only customer service from India, which would be fine IF THEY UNDERSTOOD ANYTHING I was saying. Seriously had to re-explain myself about a thousand times, and one rep only sent me a link to a support page which I had READ and did not answer my question, and then proceeded to answer an entirely unrelated question. Once I shared my screen with a rep who refused to listen to what I was saying and completely destroyed my document, doing all kinds of crazy things that were completely unrelated to my issue and got angry when I used my mouse to message him and ask him to stop, trying to re-explain my issue AGAIN. I feel like I am the most patient person in the world, but my experiences with Adobe have been laughably horrendous. I would understand if it were a cheap product, but considering I am paying A LOT of money for this program, you would think they would use that money to pay a little more for a native English speaker. Technology is way too complicated without having to worry about being lost in translation... oh and I scheduled two phone calls, one which came the NEXT DAY and another that came before the scheduled time. Both left messages with such thick accents that neither I nor my husband could understand them (and both of us speak multiple languages and have a lot of experience understanding non-native English speakers). TERRIBLE experience.