Adobe SystemsReviews 145

I upgraded my plan today, my credit card was charged and then I was told that I need to wait for 24 hours for them to 'review' my order. That alone raised a red flag and then I get an email telling me that my order was canceled even though my card has been charged. I tried to resolve this with their customer support. The representatives in the chat option have issues with functional literacy and kept transferring me from one person to another. I demanded to speak with the supervisor after this happened for the fourth time and have now been waiting for over half an hour to speak with this person. So lose all hope you who enter the hellhole of paid plans.

Hi, I simply wanted to share that on Sunday I purchased the wrong Lightroom service. I am sure many (from what I have encountered) have went to renew/purchase LR and did NOT get the classic version. I did such, and couldn't navigate on my own how to manage my service to get regular CC to CC Classic... long story short, on a Sunday I winged it for my first ever time on 'Chat for Assistance' and within 5 minutes I actually was able to get everything swapped over. Its been 3 days and I already have my $9.99 reimbursement for LR CC.

Its tough in this day and age on a weekday to get good help, I just really wanted to share my experience.

I spent years working on a website that within months disappeared because they decided it wasn't worth it for them. They decided they weren't going to host the websites and oh by the way, we aren't going to even allow you to use this product that built them anymore and oh, by the way, you won't have access to any of the information on your websites once they are closed down. It was such a waste of 3 years of work. Trust me, they will wipe out your entire website with no way of transferring it and it will not even phase them. I will never buy or use another adobe product. They are the epitome of corporate greed.

I needed Adobe Acrobat for a specific editing project and then wanted to cancel the monthly subscription. Ha! Try to find a way to cancel or suspend a subscription on their website, like you can do on NetFlix and other sites--it doesn't exist. Impossible to speak or text or email with anyone from this company, and their customer support consists of clueless folks in India who can't actually help you. I've dealt with a number of software companies, Apple has the best customer service, and so far Adobe is far and away the worst. Will be looking for alternatives next time.

Having dealt with Adobe Support over the last two weeks, I honestly feel like I've been trolled by chatbots.
When they 'escalate' issues, you have to pretty much repeat everything you've said. Clearly they don't bother reading information on your case from other operatives (i'm not talking about waiting a few minutes - even when I check after several days this still happens).
If they offer, make sure that you can speak to the senior operative directly - if you simply let them take a few days to handle it themselves, what they'll actually do is close the case without fixing it.
At the end of two weeks (and two escalations of our issue which were then closed), they finally offered a refund and... that's it. We got an apology, but no other incentive to even stay on their platform.
So, Adobe doesn't care about actually fixing your problems, their customer service reps do not communicate properly, and in the end they don't care when they make mistakes.
Yes this is a rambling and angry review - but the only good thing I can say about Adobe Support at this point is that at least they have manners.

I had written a one star review a few days ago because I had to wait for over an hour and a half to get customer chat support to help with the fact that the application hadn't loaded. That is true and the one star for that still goes, but, to be fair, I'd also like to report that the 7-day free trial cancellation process was fast and straightforward. The customer support was also very good, once the person finally came on line.

I have had an extreme journey with this company and I have never and I mean NEVER been through something like this in my whole life. If you plan to use another software, do it, the service you get from Adobe if things doesn't work or if you have any questions is extremely extremely super bad. I cant find words to explain how bad Adobe treats you if you have any issues, I been dealing with them forever now and they just don't care to solve my issues and instead I end up with new problems and at the moment I cant use any of the programs at all. Worst ever, and it's not just something that I just say. It is the worst in my whole long life.

My review was late, but they use to be great in the past until they wanted more money out of a consumer's wallet. Give big thanks to alternative software that don't do this cr@p.

Basically on May 5,2013 Adobe decided to make their software only available as "software as a service" rather than selling it as a product from a store. This means you don't actually own it, but renting it. The only good thing I can say about this is that it cost $10 at the cheapest, but as everyone knows, monthly payments will eventually be more expensive than just what you're buying if they were to allow it.

Imagine if you can only rent laptop and not buy it, that would be terrible.