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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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I ordered a piece of video gear and purchased 2 day delivery. The gear arrived in 4 days and was incorrect. I talked with customer service, a guy by the name of Lee C who asked that I take pictures of the product and email to him. He dropped the ball stating that he did not receive the pics even though I forwarded my correspondence 30 minutes after he asked for it.
They lie and did not make good for their mistake.
They stand by there product they sale. A very good support system. They are always willing to help. I have perches may photographic items and i have always been happy.
Dear Nino
Thank you so much for leaving your review following your recent order from Adorama Camera. We really appreciate you taking your time to leave your feedback, which I've already shared with the Sales Director, our Shipping Manager and the rest of the Team here at Adorama.
BTW, if you ever have any concern that you can't resolve, or simply a query about Adorama products or service, you are always most welcome to message me directly.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
I gave Adorama a 1 star review, because I needed a new machine by Thursday, I ordered it, and was informed it was backordered. When I complained, here and to Adorama, the problem was resolved immediately, the machine shipped and I got it as promised. I really appreciate it Hoand wanted to let everyone know, that is the kind of service I've received in the past, and the reason I felt comfortable ordering from them.
However, there was some weirdness. I took pictures of the unboxing, and the original Apple box was double-boxed for shipping. Awesome. The Apple box was slightly crushed on one corner, but the shrink wrap was completely intact. When I opened the box and removed the translucent plastic wrap Apple puts on its products, there were hand prints all over the macBook and the top case had a water ring, which look liked someone sat a beer bottle or Red Bull can (for circumference reference) on it. That wiped away with a rag, no harm no foul I guess. But there also appears to be a little ding in the case just above the touch bar. It's very odd.
I took pictures if anyone wants to see, I gonna tell myself those water marks were from the factory because I really need the machine now and I can't send it back. I guess I'll just have to live with it.
Still, over all, Adorama came through. The price was the best I found and there was no tax and free shipping which resulted in almost $300 in additional savings.
I'll definitely shop with them again.
Purchased a MacBook Pro + Apple Care, order status was immediately "unverified" and Apple Care was listed as backordered. Called and go the verification thing resolved and was promised the item would ship today. Now the MacBook is unavailable and my whole purchase is backordered. Which really sucks because I'll have to wait for the refund before I can order from somewhere else.
Should have trusted the reviews I read before ordering.
I ordered an item before Christmas for my daughter. Mid March still hasn't been shipped. Called to cancel. The money they held for payment will not be credited for at least 7 business days. Almost four months and I never received the item!
Dear Alicia, I apologise that the item you ordered has not yet come into stock; unfortunately, we have no control over when suppliers ship to us. Regarding payment; we do not charge until an order actually ships, and any hold you are seeing is from your bank, not from Adorama.
If there is anything else I can help you with, you are most welcome to email me diirectly: Helen@adorama.com
Helen Oster
Adorama Camera Customer Service Ambassador
Updating my existing review, as Adorama reached out of the way to refund my money.
Thanks Adorama.
Adorama shipped wrong lens. Refused to ship lens paid for. Would not acknowledge their error. Very slow to issue PayPal credit. Never again.
Dear George
Thank you for leaving your feedback here on SiteJabber and also on Trust Pilot, however you did not add your order number so I am unable to assist you.
Can you please either re-post the review including details that will enable me to identify your order or email me directly: Helen@adorama.com
Please accept my apologies for the inconvenience caused, and I very much look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
I've bought photo paper and some camera accessories from Adorama. I've also ordered some photo prints from them. I have been happy with their business. However, they are very busy and if there's a glitch in your order, you could have problems. My advice is to patronize them if you have a non-glitch type order (although that is fairly impossible to predict).
Thank you so much for posting about your positive experiences of ordering from Adorama Camera and from AdoramaPix, Bertrand. It is very much appreciated.
I made sure to copy your kind feedback to our Director over at AdoramaPix, as well as to the Adorama Camera director of sales, to share with their teams, and I know they will all be delighted.
However, I was concerned to note that you may have experienced problems with previous orders.
I’d like to give you my direct contact details: Helen@adorama.com, and invite you to contact me directly if you ever have any concern that you can't resolve, or simply a query about Adorama products or service.
Helen Oster
Adorama Camera Customer Service Ambassador Helen@adorama.com
When I need a quality print, this is who I order from. This is who I recommended to my friends and family. This morning, I read a blog sent by them on how to take good halloween photos. They just keep me learning. Love em!
Thank you so much for posting about your positive experience, CJ K. It is very much appreciated.
I made sure to copy your kind feedback to our AdoramaPix Customer Service manager, to share with his team, and I know they will all be delighted.
BTW, if you ever have any concern that you can't resolve, or simply a query about AdoramaPix or Adorama Camera products or service, please never hesitate to contact me directly.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
I was amazed by the work of their customer service. Well done!
We really appreciate that you took the time to post here on SiteJabber, Brian, and I already copied your kind comments to our Customer Service Manager to share with all of his team. For sure it will make everyone happy!
I wanted to take the opportunity to let you know that if you ever need additional advice or support with any order from Adorama Camera, you are most welcome to drop me an email: Helen@adorama.com
Thanks again for the great feedback.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
This strobe light is definitely worth the price. I did hesitate a little bit not knowing to much about strobes but very easy to use and greatly increased the quality of my photos.
Thank you so much for posting about your experience of using the strobe purchased from Adorama Camera, Johnny. It is very much appreciated. I made sure to copy your kind feedback to our Purchasing manager - to share with his team, and I know they will all be delighted.
BTW, if you ever have any concern that you can't resolve, or simply a query about Adorama products or service, please never hesitate to contact me directly.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
EBay item description did not match item description on company's website. Company blamed eBay for posting it wrong and offered no rectification at all. Told me to contact eBay to return, but I had used before I noticed the discrepancy. Blamed the whole thing on eBay. Never get my business again.
Dear Jesse
Thank you for your feedback - which I noticed is also on TrustPilot.com and Yelp.com
I would like to understand more about your complaint; however, you did not leave any indication of how I may contact you.
Can you please email me directly: Helen@adorama.com with your order number, and this will have my early attention.
Please accept my apologies for the frustration and dissatisfaction caused, and I very much look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
helen@adorama.com
I called with a HUGE issue. The product I ordered for a shoot, was malfunctioning and not work. So I called to get a new one, after being rudely talked to. I was finally told that they didn't have any more of the products I needed in stock. But could buy another product that cost $300 more dollars. Mind you I was going to lose $900.00+ if this product wasn't working for this shoot. I asked if I could get a discount on that other product. They basically said, no, and that all they can do is refund my money.
When you ONLY care about a buck and not your customer's, then you suck as a business. Your customers and customer care should come first.
I had to call them to even see if they received my return after 8days of hearing nothing. The person on the phone rudely told me I just needed to be patient, because and I quote "Listen you'll get your email only after we are ready to send it to you, and give you a refund" WHO THE HECK SAYS THAT TO A CUSTOMER!
My company will NEVER be using them again. B&H or amazon for the win.
I was so very sorry to read that this was your experience, Chris. I'd welcome the opportunity to understand more about the issues, but am unable to ID your order without additional information.
Please can you emai me: Helen@adorama.com with your order number, and it will have my immediate attention.
Please accept my sincere apologies for the frustration and disappointment caused, and I very much look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
I will never do business with Adorama again. Their customer service is pigheaded and would offer absolutely NO help whatsoever. I was the only one trying to make something work in our multiple conversations. It's truly a shame companies are willing to forever lose a customer rather than just ATTEMPT to provide some sort of resolution. I offered they take a restocking fee upon an exchange towards an item that I can actually use.
My grandmother recently passed away so I just finally got around to opening my package... To my surprise it was a standard SD card and I needed a micro SD. Despite the item being completely unopened, Adorama refused repeatedly to work with me in any degree.
Now I have a product that is useless to me just sitting here. What a waste of money. What a waste of a company.
I guess now a have a 64GB table coaster for mice and another strike in my F**K corporate America book.
Adorama - 2 thumbs way down.
I was sorry to read that this was your experience, Joey. Unfortunately, as per our terms and conditions: “Following items cannot be returned once opened
Software, Film, Paper, DVDs, Bulbs, flash tubes, Batteries, Ink cartridges, Notebooks, Netbooks, Tablets, iPads and Computers, Memory cards, any item which has been removed from its "blister-pack".
I apologise for your dissatisfaction, and hope you understand that we cannot take these items back because they are unsalable; our only option would be to throw it in the trash.
Helen Oster
Adorama Camera
Helen@adorama.com
Purchased an item with $10 rebate. Submitted all original requested documentation along with packing UPC ETC. It was denied. Its all a scam and I'm sure either store or someone is reeking the benefits. As of today I will never purchase one more thing from Adorama and will block all advertisement from Facebook and emails.
Thank you Helen for taking the initiative and correcting the problem. Glad you saw that I jumped through all the hoops by sending all required paperwork in a timely manner for the rebate. I will certainly purchase from Adorama again in the future. Thank you again! 5 Stars!
Thank you for ordering from Adorama Camera, and for letting us know that your rebate application was rejected.
It is no excuse, but we outsource rebate fulfilment to an external agency; if you completed and submitted all the paperwork correctly, then I can only think that the person processing your application made an error.
If so, that is easily fixed!
Please email me directly: Helen@adorama.com with your order number, and also forward all the correspondence you received.
Please accept my sincere apologies for the frustration caused, and I very much look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
I recently ordered a DJI Phantom 3 Pro and received it from Adorama. Noticed that the box I received with the unit was not sealed and the tab to open the box had signs of being opened. Didn't have issue with that as long as the unit performed as expected/advertised. Didn't dawn on me at first but I was pretty sure that I read somewhere that this unit came with two complete sets of propellers. I only received one. Contacted support and was informed that this unit only came with one set. (Wrong both with their ad and that from the DJI web site) No resolution. Now again I find my self trying to resolve this very petty (10$ on a 1200$ purchase) issue but again, I find myself talking to a different rep. From Adorama for over 40 minutes. Still wasn't resolved. Oh and when I first inquired about the missing set of props for it in a package deal, was told they were on back order and would be shipped later? Hummmm? Wonder if that may be why the extra set in my DJI package were missing in the first place? So... Now I receive two, not 4 props that are listed in the package deal as a set? Told that two were all that was included in the extra package? But it is listed as a set. It takes 4 tires to make a set... on this drone, it takes 4 props to make a set. I contacted DJI direct for verification and was told by them that indeed, there are 8 props sent with the product and that a set does to them mean 4 props. Adorama just lost a customer with their petty and uninformed ability to resolve a very simple issue.
I was deeply concerned to see this, Darrell, and would welcome the opportunity to help. However, I'm unable to ID your order from the info above.
Can you please email me: Helen@adorama.com, with your order number, and it will have my immediate attention.
Please accept my sincere apologies for the inconvenience caused, and I very much look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adoramacom
This Five star review goes to Adorama's great customer service ambassador, Helen, for helping me every step of the way when I had questions about returning a softbox that was sent to me damaged. She was incredibly kind and helpful and I truly appreciate her assistance and helping get my item returned and exchanged. If not for her, I would truly be hesitant to order from them again. Thank you Helen and thank you Adorama!
Thank you so much for taking the time to leave your feedback, Laurie. It is very much appreciated.
Best wishes
Helen
Helen (of Adorama) was in touch as soon as she read my review and the issue was resolved to my complete satisfaction.
Hi Peter
I was concerned to read that this was your experience, and firstly would like to assure you that it is not Adorama policy to charge a re-stocking fee on a defective item. Our full refund/restocking fee policy can be found here: http://www.adorama.com/help/returnPolicy
Therefore, if you followed the guidelines for return, it actually sounds as though it was a case of human error on the part of the rep that was assisting you.
However, I would welcome the opportunity to look into this.
Can you please email me: Helen@adorama.com with your order details? Thank you.
Please accept my sincere apologies for the dissatisfaction and inconvenience caused, and I look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
I bought an item from adorama seeing the rebate offer of $30. After purchase from adorama i had corrected the address with adorama. I first send the form as they instructed but missed the UPC code. SO it was rejected saying that UPC code was missed and mismatch in address. Called them and to confirm on the things i need to send for resubmission of rebate. I was instructed on the correct UPC code i had to send and i was told that my address will be updated by the customer care agent as i had already corrected them in adorama. After the confirmation i resend the rebate form with updated UPC code. After 2 weeks i didnot get any update and when i contacted the Customer care i was told that it will be rejected as there is address mismatch. I informed then that i was told that the updating was taken care by the customer executive while i called, but she was saying that i denied address updation by customer agent when i called. I dont understand y would anyone deny correct updating of address? I did contact adorama and update the address in my invoice and why wouldnt i update the same in rebate form? The agent was too rude to me saying that address in their database was different from my invoice. But the contradictory part was that when i called them i was asked to verify my address, and it was verified with new address which they said that is correct. After sometime when i asked for the status of rebate i was told that they have old address in their database and said it was rejected. I dont understand then how i was verified with new address. Its a kind of scam where adorama advertise saying all kind of rebate to get sales and rejects the rebate after selling the item... All should be aware of this scam and keep away from these. Go with amazon which offer far better customer experience.
Deeply concerned to see this, Raseen, and while this is an explanation and not an excuse, I need you to be aware that the rebates people are not Adorama employees. The service is outsourced. I would like to do what I can to get the rebate approved for you, but need additional details.
Please can you email me: Helen@adorama.com with your order number. In addition can you please forward the rebate details (including the emails from the rebates company, and your rebate tracking number?
Please accept my apologies for the disappointment and frustration caused, and I very much look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
For expedited service which says 1-3 business days it took my package 8 days to get here! Worst service ever! PLEASE THINK TWICE BEFORE USING THIS COMPANY TO BUY ANYTHING!
I was so very sorry to read that this was your experience, Sheryl, and would welcome the opportunity to look into how this happened.
Could you please email me: Helen@adorama.com with your order number.
Please accept my apologies for the disappointment caused and I very much look forward to hearing from you.
Helen Oster
Adorama Camera
For the second time, out of 4, Adorama has messed up my order and is making a federal case out of fixing it! I ordered 2 two-packs of Lexar SD cards and they sent only one but charged for both. It has been about 10 days of back and forth and they still can't just put the second set in an envelope and send it. It's simple - they left the item out of the box and all they have to do is ship it. Instead I get emails telling me they are checking into it. B&H Photo would have just sent the missing item on the same day they received the message that the order was incomplete. Never any questions or hassles with them. Will not order from Adorama again no matter what the deal. Customer service is terrible.
I was deeply concerned to see this, Pat. Can you please email me directly: Helen@adorama.com with your order number, so I can see how I may be able to help. Helen Oster Adorama Camera Customer Service Ambassador
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and for your feedback, although I was concerned to note your comments that you believe you were lied to.
It is completely possible that your pictures were not received if you sent a file that was too large.
Please send an email to me Helen@adorama.com, and then follow up immediately with the pictures so I can help.
I will be able to confirm back to you whether I've received them.
If they don't come through you may need to send one by one, or use another method such as Dropbox.
Please accept my apologies for the inconvenience caused and I look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com