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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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I bought a Nikon DSLR from this company and they have great customer service. It had a problem and they helped me out without any hassle. Nice to see online companies with great customer service. I wouldn't hesitate to recommend them to anyone. If you think you might purchase a camera in the future get on their mailing list and they will send you promotions.
Cheap prices and a very robust selection of equipment makes this the best place IMO to buy cameras and lenses. Do a search for coupons and you can get free shipping. Also sign up for their email mailing lists to get some of their specials. They have a very generous return policy as well.
The new standard - i just purchased the manfrotto 055xprob tripod with a 484rc2 ball head camera mount. So far im satisfied but i can see some potential problems with the ball head: sand or other fine debris being blown around and possibly in the ball joint. The site itself deserves top marks but the company took off a week for passover which delayed my orders delivery just as long as their break. I can't bust their balls for their beliefs but i can state that it certainly constipates the flow of receipt of ordered products. I have no reason to deal with customer service so ill pass that on as a good sign and recommend their services to anyone looking for a reputable company with competitive prices... so to update on the product purchased i have this to say: the tripod is a little heavy for longer hikes but the capabilities are worth the weight, the height that it can reach when fully extended is quite impressive, several inches above my head and im over 6'. I think i ought to start saving for the gitzo mountaineer carbon fiber tripod for the long foot bound journeys. The case adorama included was much larger than the tripod :( its a pain in the $#*! to have the tripod in because its so loose. So far soo good with the ball head, its a simple pleasure to use, i really dig the extra little safety for the quick release! Saved me a few times.
Great products for the price - if you need a tripod and the camera store cost alot then go to this site and buy the same tripod for pennies on the dollar. My tripod i purchased is heavry duty and reflexable for different ground. Adorma even sell used equipment to.
Better than BHphotovideo - They often have better deals than BH... I always check here before buying from BHphotovideo
Best site for gear - I love this site for buying equipment at great prices, plus they have a good return policy. You don't realize how important a good return policy is until you get a defective product. I'd highly recommend this site.
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members