AdoramaReviews 480

So I buy a Dell monitor with a $50 rebate, great I've done lots of rebates before. Follow all the instructions, send in all the paperwork. I get a notice that they have received the paperwork, great! I go check the status, CLAIM DENIED for mismatched address between the rebate form, and the invoice. I don't have any different addresses, luckily they scanned the forms, so I can see what happened. The addresses ARE THE EXACT SAME, but the formatting is different on the invoice, the FORMATTING. Nope no $50 rebate for you (Rebate NAZIS!), try to get in touch using the e-mail addresses given and on the website, haven't heard a peep, no explanation, no reply, no "we made a mistake". So definitely will not buy anything from here again, ESPECIALLY if it has a rebate. You can be sure all my friends will know about this as well. I hope that $50 bucks you saved on not honoring my rebate will be worth the thousands you will miss in possible business in the future.

UPDATE: I contacted Helen from Adorama, after she looked at my information, she forwarded that to the head of the rebates section. It has now been handled, and I'm getting my rebate. I appreciate the fast work of Helen, I have upgraded the score, but I still think they need to do some hard looks at their customer service dept.

Bought a Magic Mouse for $59.99, $39.99 after $20 rebate. Filled out the online form and mailed in all my materials and received a denial a week or so later due to incomplete rebate form. Email said I was missing the serial number barcode, which does not exist.

Clever deception to make the rebate requirements impossible to complete while simultaneously making this fact impossible to know prior to purchase.

Adorama's business is fraud.

UPDATE:
I messed up. The serial number WAS on the package. I was too rushed, saw the one UPC and assumed that was it. There was another in an unusual spot on the packaging.
After sending that in my rebate was promptly approved.

What a horrible experience. Their arrogance is unmatched by their ability to lie and deceive along they way. They tell you what you want to hear and have no problem in breaking promise after promise. To make matters worse they charged my debit card an additional $1500+ without even telling me. No apologies, just more arrogant responses. Adorama is not to be trusted. If you choose to do business with them I recommend you use extreme caution. Especially the Used and Trade department. It took them 3 months to deliver on their original two week promise. Look below for more lies from Adorama.

I returned Helens email (see her comments below) with a description of what happened and copies of more than 25 emails detailing the issues at hand. Including emails from Adorama admitting their mistakes. I'm yet to hear back from her.

My family bought camera here. Good service, quick delivery. Now we have great photos!

Ordered pictures on a Sunday for expedited printing. Paid the extra fee of about $8. On Monday went to Manhattan location and they said it wouldn't arrive until tomorrow and they would refund my expedited charge. Right away I knew this was going to be an issue. If you can't expedite printing, don't offer it. Luckily I could wait one more day. I asked what time it would be there and was told between 1 and 2 as it has to come from the brooklyn location.
Tuesday I call the customer service line to find out if I was going to get my order today and was secured that yes it would be on the second truck out. I stop by adorama in Manhattan at 4 when I took my lunchest break and was told they don't have my pictures. I asked how is that possible? You specifically told me it would be here between 1 and 2. The sales associate replied well it didn't come on the truck. You need to wait for tomorrow. I proceeded to respond that no i absolutely do not need to wait. This was supposed to be here yesterday. Then today and yet it's still not here. This is absolutely unacceptable. They then gave me the number for the manager at the brooklyn location to take it up with them. So I called and was told the manager is busy and couldn't answer the phone. I spoke to another sales associate who said my order missed the truck and there was nothing they could do. I told them I am a very unhappy customer, that I need this to order for tonight as that is when my customer is having their party. She said well you need to come to brooklyn to pick it up by 6 or you'll have to wait for tomorrow. I said that is impossible because I'm at work. So with her snarky attitude she tells me well have someone you know come pick it up. Not once did I receive an apology for the mistake on their ends, not once but twice. Although they guaranteed it would be on the next truck out, it is absolutely impossible to believe them, being they guaranteed me that the day before. How a company like this forgets to put an order on the truck, is beyond me. If I had a several thousand dollar order I'm sure none of this would have happened. Will never shop with them again

I have had terrible experience with Adorama online shopping. They posted a deal for Samsung 4K SUHD TV, it was advertised that it is coming with $350 to $400 rebate if purchased 7/28/2015 to 8/1/2015. I made the order on 7/29, after that they send me email claimed that my order is not eligible for rebate without any explanation, day later they also change rebate status on expired with $0.01 Mail-in-rebate! (see below). Moreover during communication with them some customer service person told me that it is eligible for rebate and another that it is not, additionally that this tv is on backorder however website status was still showing "ready to ship" and was never changed to backorder. Summarizing, I have had terrible shopping experience with Adorama, think twice if you want to buy anything there.

From Adorama website:
Item Rebate Info Expired
SSGN48JS850S
$. 01 Mail-In Rebate from Jul 28,2015 - Jul 28,2015 07/28/2015
SSGN48JS900S
$. 01 Mail-In Rebate from Jul 28,2015 - Jul 28,2015 07/28/2015
SSGN55JS850S
$. 01 Mail-In Rebate from Jul 28,2015 - Jul 28,2015 07/28/2015
SSGN55JS900S
$. 01 Mail-In Rebate from Jul 28,2015 - Jul 28,2015 07/28/2015

From rebate form:
Get back up to $400 with Adorama exclusive Mail-in-Rebate!
1. Purchase a qualified product listed on this form between dates 7/28/2015 and 8/1/2015.
2. Go to http://adorama.4myrebate.com/?oc=ADO-******* to claim your rebate (Details Below).
3. Print the rebate application at http://adorama.4myrebate.com/?oc=ADO-*******
4. Mail in all the appropriate Documents.
5. Get paid in 8-10 weeks, or select the "No Wait Rebate" option for faster service.

The mecca for all geeks - I get lost in here for weeks at a time. They have the best return policy on the planet.

I bought a canvas print where the image just wasn't what I wanted. They helped me correct the problem and I love the final result of my canvas print.

I purchased a printer that was advertised with a $250 mail in rebate.

Turns out Adorama was falsely advertising the rebate, and in fact, the printer was not eligible for rebate until 2 weeks after my purchase date. I only purchased it because of the great rebate.

Adorama support was rude and disrespectful to me. They straight up denied that their website was advertising the rebate. I know for certain that it was, or else I wouldn't have purchased it.

Adorama wouldn't honor my request because it took Canon 3 months to process my rebate... and Adorama will only help out with things up to 30 days after purchase date.

My reply:

Hi,

After going around and around with customer service, the manager at Adorama, Joyce, denied that there was a rebate for the time I purchased this product. She said she had her team check on it, and there was no rebate.

That was super confusing because the reason I purchased this, was because of the rebate advertised. That's why I say it was false advertising! I felt dropped.

I downloaded the rebate form from the Adorama's website, but ended up with something that was apparently not right. A rebate form that was for a different set of dates?

I feel totally screwed over on this due to the lack of clarity on your website's part.

I feel that it's Adorama's responsibility to make it REALLY clear for customers which rebate form to download... if the dates are constantly changing on the forms.

Ordered a 1.5TB through e-bay. They shipped me a 1.0 TB hard drive instead, but I didn't really check out until 5 months later. When I reported the problem, they had me send them the serial number, and the model number. After I sent them all the information they asked for, they told me it had gone past their policy duration and that they weren't going to do anything.

Why ask for all that information if they're going to essentially do nothing about it?

This is the type of practice that I expect from shady online retailers. 1) Either shady shipping practice (bait & switch), or poor shipping logistic process 2) poor customer service practice that, in this particular case, will cause me never to buy from Adorama again.

Amazon realizes that to compete with with a B&M, the customer service has to be extraordinary. Adorama apparently has not realized this, and will most likely remain a small operation that will eventually be run over by the likes of Amazon.

Save yourself some headache and deal with a better online retailer. Things might be okay if everything goes well with Adorama, but if something goes wrong, don't expect them try hard to fix it. Read their fine-prints carefully.

Addendum 4/13/2015:
After many back and forth with their "customer disservice", they have done nothing but accusing me of confusing the hard drive with other purchases. I only purchased 3 hard drives last year, and two of them are 2TB portable from Staples.

Helen contacted me later claiming that the hard drive was shipped by B&H, and she's asking me to contact B&H instead. I have not dealt with B&H since 2011. I got a feeling Adorama is continuing the practice of laying blame on the customer and attempt to discredit their competitor B&H.

Stay far away. I ordered an expensive Epson printer from them. It had a $250 rebate, but required the UPC code from the carton. The carton came damaged with pieces of outer cardboard ripped off, and among them was the UPC code. Adorama would not do anything about it, so I was out $250.00. I will never buy anything from them again. They were responsible for getting everything to me in one piece, and they did not, but they would not make good on their problem.

If I could rate this company a negative number I would give it a -8. In a nutshell, I ordered one thing, THEY sent me the wrong part and even though I have voice recordings of multiple company employees telling me they would send me the part I ordered once I send back the WRONG PART THEY SENT ME, they now have multiple "Customer Service Specialist' (what a joke) contacting me via email basically telling me they're not going to send me the Christmas gift I ordered. Stay as far away from this company as possible. I have an appointment next week to meet with our local consumer reporter and she's going to help me spread the truth about Adorama Camera and their business model of lies and deception. As the owner of a business consulting firm I'm fortunate to have a wide array of media consultant we are willing to help me spread the word across this great country that Adorama Camera is a business to avoid at ALL cost!

Lost Lens - Horrible Customer Service! Buyer beware! Adorama promised free overnight shipping via UPS, so I purchased a $2200 lens kit for Christmas. Long story short - the lens did not arrive; it was apparently 'lost' by UPS. An investigation will take up to 8 business days and Adorama will not provide a replacement (or refund) until the investigation is complete (as confirmed by a customer service rep and her supervisor). Not a very customer friendly policy, especially given the cost of this kit. Adorama has my money and UPS will reimburse them for the lost lens, yet I have to wait for a lens reshipment?!? As a result, I will take the refund and will never purchase from Adorama again, as I am sure there are other companies that will appreciate my business more than Adorama does. Now, let's see how quickly Adorama removes my feedback :) CKR