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Agoda Reviews Summary
Agoda has a rating of 2.3 stars from 4,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 22nd among Hotels sites.
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Easy to use and deliver the good rates.Top rate for this website.
Nice and easy web site and great low prices. Highly recommend
Most of the time cheaper than other website.
No trouble at all when check in to the hotel.
The website is a great way to search for hotels. It gave me correct information of hotel, its location, facilities and price.
Excellent Site - best prices. Great feature to "show Map" then you can point at a hotel on the map and it will show you the name and price. Great for where you are trying to compare hotels in a specific area.
Be aware local taxes are added to the price of the hotel, what you see is not what you get, pointed out but easy to miss
Rates are good and you earn reward points. Thumbs Up!
Easy to book, instruction very clear. Variety choices to pick from.
Clear pictures.
First time, so far so good. The site was easy to use and had the hotel I wanted.
I will post later if I have any problems
I have been using Agoda for few years now for my hotel bookings and it has been a very satisfied experience. The site is very easy to use and always got great rates. Thanks
Agoda has great hotel rates. Hotel information and reviews are accurate. Bookings are fast and easy. I've been with Agoda for many years now and the points I get are towards discounts are fantastic.
Easy to book... the website giving every details that i need before choosing accomodation... the review helps me on my decision. And i've checked the rate personally with hotel that i intend to live for my vacation. Agoda really give the discount rate!
I have used this site for hotel bookings on an umber of occasions - consistently reliable!
It is good site for book good and reliable hotels at very competitive price.
We have been booking our accommodation through Agoda for the past five years and have not had one single issue with the bookings. They have been precise and we have always been satisfied with where we have stayed and may I add at the best prices.
As long as Agoda have competitive prices we will continue to return to their website.
I love this website. It is very informational and your offers particularly for hotels and resorts are very affordable compared to other travel sites.
As a relative of a property owner, I can tell you that Agoda.com shows inflated prices for the properties to make it look like you are getting a deal. For example, a room might be listed at $140 US but agoda has a 'special price' of only $70 US because they 'find the good deals'. It is not true at all; that $70 room is the usual price. Further, the descriptions are false and made up by Agoda representatives. Isn't this kind of behaviour - false advertising - illegal and at the very least unprofessional?
This relates to a booking made for Nora Beach Resort & Spa, Ko Samui, Thailand - this is my trip advisor post
We found this resort after weeks and weeks of searching around for the best options and amenities that suited our tastes - this was our first trip to Thailand. We had booked and paid in full (non refundable) through Agoda, we were due to stay in a Beach Front Chalet. We had chosen something special as it was our 15th wedding anniversary. When we arrived the resort told us that there had been a double booking error which was very upsetting, we hold Agoda completely responsible as we booked with them and they had over a week to communicate this issue to us and allow us other options - we may not have even travelled to Koh Samui as other hotels in Phuket were equally as good. Putting that aside back to this resort and a very special thanks to the general manager Prajuabphan Sakakorn who dealt with our issues very well, under his management the hotel put us up for two nights in the sister resort Nora Buri which although was not beach front was still stunning. We feel that he went out of his way to assist but the responsibility for our unnecessary stress and inconvenience was with Agoda.
WARNING DO NOT TOUCH AGODA (www.agoda.com) WITH A TEN FOOT POLE - APPALLING CUSTOMER SERVICE NO CARE OF DUTY TO TRAVELLERS, THEY DON'T CARE AT ALL AFTER THEY TAKE YOUR MONEY
I always find the best rates in Agoda. Also, the feedback from customers give you a better picture of the place even before you get there. It is better to surf through Agoda as compared to going directly to the hotel's site, for example, as you get a more realistic viewpoint of the place.
Also, I do not need a good idea about the place but when I read through Agoda, I immediately understand where a certain location is and how to get around the city to reach other destinations. It's an all-in-one site for your adventures.
My experience was awful I stayed at the Golden Boat 2 in Phnom Penh and left with bed bugs very disappointed. Angry customer!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members