AgodaReviews 4,445

Agoda is a fraudulent company. They have stolen my photos and are misrepresenting my property in Powell River and Gillies Bay, Texada in BC Canada. I have contacted the Better Business Bureau and contacted Agoda directly to have them remove my properties from their site. I never heard of this company until I found my property listed on their site when I googled my property, Frolander Bay Beach Retreat and Gillies Bay Cabin recently. I have my own websites and chose to deal direct with inquiries. I have rentals available but their site claims I am booked. They also wrote a description that is false and very misleading.

Below is what I wrote to the fine folks at Agoda:
Your site shows a regular price of $62.95USD with a "Limited time offer Super Hot Deal" of $24.63. The regular price is fraudulent and completely misleading as a guest would expect to see a room that would cost the regular price. The hotel owner said the normal price is $31USD which is exactly what the promotional price comes to once taxes are added. Also, in the "hotel features" section it clearly states Internet in rooms-Wi-Fi access with a green check mark. This is inaccurate as there is no wi-if available in my room and there never has been. This is simply false advertising.

We booked an expensive holiday via Agoda and should have received 9% cashback via Topcashback. However 7 months on and they still haven't paid out. We've just received an email to say they will not pay because they cannot verify TopCashBack was the last link used to access their website.

We use TopCashBack for everything and very rarely have problems like this. We made two separate bookings, and both have been declined. I am very distrustful about companies who offer cashaback and then do not pay out so will not be using them again. Should have stuck with Eexpedia - always pay out and would have been cheaper in the end anyway!

What a bunch of twits. Useless twits.

I've had plenty of experience booking with hotel.com's - These idiots are really quite special.

Not only were the descriptions and photos totally misleading, they overcharged me on the rack rate by ~$40. The hotelier noticed this and instigated the refund for me, which was really decent of them.

Upon my return home, I noticed that Agoda had actually charged me the over inflated $178 twice. Now you'd think this would be pretty easy to rectify, right? Ho Ho Ho, So WRONG!

After multiple emails with attached credit card statements, I've been given the run around - each different "customer service" agent informing me that the $40 has been refunded and the $178 was for the hotel booking. DESPITE the fact that there is obviously 2 x $178 deducted from my credit card!

So, I tried calling the international assistance number (not a free call btw) and after a long conversation with another "customer service" agent - Her only suggestion was to email the credit card statement...

I've given up and will let the bank handle it.

Why bother with these morons when there are other online services advertising the same properties?

Be wary of this company, I have just returned from the Philippines where I booked a hotel through them for 2 occasions whilst away. I arrived at the hotel at 10:20 PM with wife and 2 year old to find it closed. I look at iPad and their site and Agoda have removed page for the hotel, I ring them and the response when I tell them it is closed is I will ring hotel. 15 minutes pass and get a reply saying moved us to a new hotel, but when arrive there, they have no idea about new booking. The receptionist sorts it out for us. I asked the new hotel how long has other hotel been closed, the reply 2 months!
Agoda did not contact me regarding this, although obviously aware as they removed the hotel from their site.
Agoda people have never apologised for what has happened aqnd has cost me an extra £30+ in data usage phone calls etc.
Absolutely the worst customer service ever

I booked a hotel in dubai and they listed the price double everywhere else which I only discovered once I checked in to the hotel. Upon arriving the hotel staff too were surprised by the price I was charged and I can't even get a refund from agoda. According to their website, the "best price guarantee" they offer can only be claimed before checking in. Problem is I only found out about it after checking in so, try other websites, this one's a rip off in my experience. Plus it was too much hassle just confirming the booking; had to call them twice to get the confirmation. And they don't respond to any emails sadly!

Booked through Agoda about a week ago and recieved instant confirmation like stated on their website. We were absolutely delighted as we managed to get a city centre hotel just in time for a st patrick's weekend trip to Dublin. Thinking this was too good to be true, we wanted to double check with the hotel that our booking was ok. After several phone calls to our hotel in Dublin, we recieved an email to end it all saying "We have just recieved the email from Agoda today (this was a week after booking the hotel), however we have not allowed Agoda to allow bookings for our hotel and are now unfortunately booked for your requested dates", even though we had phoned Agoda and they had 100% ensured us the hotel had booked us in before the hotel had even recieved our details. I decided to phone Agoda so they could explain our situation and after being put on hold for a total of 40 mins and managing to speak to someone for about 5 mins, the communication barrier between me and the 'english' advisor was ridiculous and I still havent been able to get this situation resolved. With hotels already been all booked up for st paddys, there is no chance we are going to get a hotel in the city centre now without paying a fortune. AVOID AT ALL COSTS!

I also have had it with Agoda. I booked a VERY expensive $500/night hotel, and then had to cancel the next day, due to a conflict in my husband's schedule. I looked for their cancellation policy, but could not find it on their website. Once I had booked the hotel, the cancellation policy was stated that you had to give them 45 DAYS notice, or you would be charge in full for the room!
I am trying to work with my credit card company, but they are siding with Agoda. I don't know why.
Stay away from these people - or be SURE that you look at the hidden fees BEFORE you book! Afterwards, it is too late - they will not make any concessions.

Booked three hotels in Thailand last July. Two had no problems. Booked a family room that was not available when we arrived. The hotel put us in a much smaller room that was advertised ad 1/4 the price I paid. Contacted Agoda and was told the would invesitgate. Many emails later, I get the same response. We need more time and will get back to you. I have the distinct feeling that they are stringing me along until I just give up. 5 months should have been enough time to investgate. Their loss. We travel to Thailand every year, but will not use them again. It's not a huge amount of money, but a decent business would have refunded it. Go ahead and use them, just hope nothing goes wrong.

When using www.agoda.com to book a hotel room in Orlando FL, Florida & Conference Center Hotel, 1500 Sand Lake Rd, using the dates from March 12,2013 to March 27,2013, the site initially suggests a price of $108 per night, but on the next page the price has been altered to $999 per night. According to the hotel web site, there are no rooms in this price range at this hotel. My parents got a bill for ******* dollars for 15 nights! This is fraud.

Terrible service, located in Thailand but they have a UK number, must be a virtual number. Never refunded a cancelled booking which was legit in San Diego. When you try to call them to fix the problem, you have to enter your confirmation booking number. The system is smart to figure out if it's a future or past booking. If it's a past booking and you need to fix a problem, like your bill, they won't connect you. If it's a future booking, they'll talk to you over the phone and promise refunds but never do. Hate them.

I'm surprised to read all the negative reviews below about this site. I would have never used them if I read that all first. I booked about 8 hotels through this website for Japan and experienced no problems at all. The website can offer some pretty substantial discounts on room rates, you only need to compare Agoda's prices to the rates listed on the hotels own website. It's convenient way to find and compare hotels too. Theres no nasty additional charges like you get with webjet.com. We saved a lot of money with this website, but we didn't need to cancel or change anything either.

I cancelled my booking 1.5 months prior. Got a cancellation email, but still got charged the full amount. I noticed this in my bank statement. Contacted customer service, waited 36 hours (they promise to get back within 24) then sent a second customer service contact. Waited 72 hours, and then called my credit card company to dispute the charge. Pathetic that they can't even get back within the promised time and that they can't handle cancellations properly.

This site helps you book hotels. However, they mislead you with 'Cancellation Charges'. When booking is made, they show hotel cancellation policy which is 'Full Refund' if the booking is cancelled beyond certain number of days. However, they don't display their 'Processing Fees' for any cancellation in the text that displays cancellation policy. Thus, I got charged $15 for a hotel stay for one night of $25 although hotel did not charge any cancellation charges. Therefore, 'BE CAREFUL' while making any hotel booking thru www.agoda.com