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Agoda Reviews Summary
Agoda has a rating of 2.3 stars from 4,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 22nd among Hotels sites.
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I would not recommend Agoda for a number of reasons.
We had booked a bedroom apartment with partial sea view at crescat residency, Colombo, Sri Lanka and had paid the full amount through Agoda. Upon check in, we were shown into a dingy, dull looking apartment on the third floor with absolutely no view. We were staring at the wall of another building. 2 days into our stay, the nightmare started. The staff started coming up to our apartment asking us to vacate to another apartment as they had received another booking for the apartment we were staying in. We received door knocks, 8 phone calls and several threatening SMS which was very uncomfortable. The fact that we had to move was not communicated upon booking or check in and with a one year old baby and a wedding we were attending to, we could not pick up the bags and just move as we had a lot of luggage, a cot, a changing table, etc. We also could not be with our family and relax because of this heckling. The management was not supportive at all. They asked us to pay additional $30 if we stayed in the same apartment and were concerned about the accounts more than having a heart to listen to how much inconvenience this was causing.
The information Agoda had shared on the advertisement was misleading. Had we known that this would be an apartment without a view and involved several packing/unpacking and moving, we would have chosen another hotel. When we called Agoda, they were not helpful and asked us to move as per the hotel request. Overall, we did not bargain for this kind of treatment or harassment when we booked and we would expect Agoda to monitor and provide us with accurate information on the accommodation we are booking. I would suggest for Agoda to review the information the hotel management is providing on these particular apartments and also make sure the rooms being advertised are actually available when being booked.
It was a horrifying experience and made our last week in Sri Lanka, which we were really looking forward to, a nightmare. Never again will we book through agoda, and absolutely never again will we stay at crescat residency. No thank you!
Best rate from Agoda compared to Hotel's own cooperate deals.
So easy to access any information required, I 'm not very computer savvy, but agoda.com had all types of accommodation, prices, locations, tours & loads of places of interest, in any area, I enquired about. When I finally made my choice,[so many to choose from] my booking & payment was effortless. I will use them again with future travel plans & would recommend agoda.com to anyone planning a vacation. Thank you Suzanne.
I searched thru engine for hotels and came across agoda. This website have saved me a lot of money and it has been absolutely fantastic. I couldn't have done it without agoda. Thank you so much.
I really struggled with other sites particularly as our party was made up of a family of 5 and a family of 2. Trying to make sense of the room configuration drove me to distraction until agoda simply explained by a drop down that children were permitted free below 12 subject to using the same layout and hence they got and delivered my booking over the competition
Happy to book with Agoda. Great service at excellent prices.
It is fast, easy and affordable prices available to choose from.
Using this site was quick and easy... if I can, anyone can. Enjoy your stay!
I enjoyed booking through Agoda with its facile procedure for booking and its favorable hotel rates.
Great experience great customer service easy to find around website simples...
Everytime i go outside philippines i used to booked to your site because its very easy to book with them.
I have been using Agoda for 3-4 years. I am very happy with the best rate offer. Surprisingly I receive mail from Agoda offered hotel coincided with my plan.
Thanks for immediate action taken.
Very east to follow, everything you need to know is there.
Hotel booking is very easy and smooth on agoda. This website gives one of the best rates for hotels worldwide.
All the bets.
Especially important - it is always clear about extra beds!
Very convenience and easy to use.The rate is very attractive, very helpful when i want to cancelled my booking.The best website when come to choosing hotel accomodation for holiday.
The website helped us a lot in planning and budgeting our family vacation. With the hotel rates and pictures, choosing a place to stay was never been easy! Thanks, agoda.com <3
The reviews posted by the users are useful insights for first time travelers to a particular location.
This site is very helpful in finding hotel with great price and features. Reservation is fast and reliable.
Safe and very comfortable. I like book hotel by Agoda so much
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members