AirbnbReviews 2,101

Employees are using their position to terrorise you and force you to accept what they want. The listings fail to pass basic standards of cleanness and is a joke if you compare it with few years back and the insanity of covid and the "high" standards. I stay in a filthy place and instead of getting help I have one of their supervisors acting like a gangster and trying to force me to accept nothing as compensation. Their Ambassadors fail to understand the case or spend 2 minutes to read the problem. They kept closing my complaint for many days without offering a solution. It is time for us to stop using this platform and support hotels and other accommodations via other means or directly with their websites. The only think achieved right now is making them show profit in exchange of our money and receiving a horrible experience at the same time. I hope users wake up and understand this. Their reviews are all 1 and 2 stars max and every day hundreds of people complain for the same thing and there is no improvement from their behalf. Why would they bother since they make money at our expense. Only if we stop using them, then maybe they wake up. I will never use them again. It started well and even the prices now are more expensive than hotels. Supposedly it was to be cheaper.

Host switched the room on us and gave us really bad room compare to the charges. We even bought the Airbnb insurance to make sure this does not happen. Airbnb did nothing and suppressed our complaint. It was like talking to a Airbnb lawyer when out complaint passed the "level 1" support. They hung up on us and told us that there is nothing they can do. Ruined our entire vacation. Never doing Airbnb again! Never!

Do Not Book through AirBnB. I have been seeking refund from AirBnB and Host for Magaritaville St Thomas since July 18,2023. They are a BIG SCAM. They do not support the Guest. They refused to release my deposit due to me having to cancel due extenuating circumstances. I canceled on July 18, for a trip scheduled 8/13-19/23. Their cancellation policy is very dubious and unclear for the Guest who are seeking Refunds. I had until 8/6/23 to get at least 50% of my deposit. AirBnB pretended to act on my behalf by contacting my Host to at least give me at 50% refund. The Host refused over and over again. I contacted her myself and in her reply to me in the chat section, "you are getting $0 back" then she blatantly lied and said I wanted to book another Villa at Margaritaville. In fact we will not be going to St Thomas at all. I have filed a claim with the Better Business Bureau and my bank. Beware AirBnB has an unintelligible hidden clause regarding refunds to clients. They will not send you a copy of the contract, they will only explain in their words or through chat or call you like robots repeating the same information. I am relentless and now I want my full refund of $2612.13 back immediately for all of the phone calls, chats and aggravation. My next step will be to take them to Small Claims Court for the maximum allowable and to call CBS news NY. Again, book with caution if you desire to.

First time and last time I'll be using Air BnB as they have no regard for their customers but only want their money. Property listed did not look like anything in the photos. Would never pass a check by a health inspector.disgustingly dirty and the smell was so intense I had trouble sleeping. Could hear the owner walking overhead with family all hours of the day. Hot plate provided didn't work nor did the kettle. Constantly had to ask the host for supplies even laundry liquid to clean tbd filthy sheets. When I complained to Air BnB they said I was out of the 72 hour period and even though I showed pictures of the filth they fell back on their policy. Disgusting service and would rather pay more to stay at a reputable hotel. Never again

If I could give 0 stars I would. I arrived at my location to a house with no electricity- clearly it didn't have it for days and the trash can was full but now broken into all over the lawn. I arrived at 9pm and was on hold or on the phone with Airbnb until 11:30pm until they absolutely failed me to help find another location. They asked me to request over 3 properties (all over 2,000!) Just so I could find a host- they did NOT help. My sister-in-law helped me find a new location and we couldn't move in until the next day. It was well over 1,000 more and Airbnb refunded my first failed Airbnb ( they act like that is something impressive) and now they will not provide my 30% discount they offered. They offered it for a hotel but will not apply it to the house I had to rent- unless their employee had found it but they employee helping me was finding houses over an hour drive away. Mind you I had an infant in the car, hundreds of dollars of groceries and it was the weekend to celebrate my mother's life, who just passed a month ago. Airbnb has now systemically only called me back during the hours I told them I was either working or asleep- they are calling me at 3 am and 4am! So, I call them, and they say they will call me back and NEVER DO. They just promised to have a manager call me back, but I have no faith. Also, it has been a week since this horrible experience! I have been dealing with this for almost 7 full days!

I made a reservation on airbnb from a woman named Antoinette 3923 Windsor Lane, Hyattsville MD *******. With no explanation this woman canceled my reservation so now I have to scramble to find another place for my group coming for a football game. Antoinette if you cant keep up your CONTRACTS or just cant afford it or cant afford to do it properly...maybe you should just leave it alone and let the grown ups do this. I blame this on airbnb that allows hosts to cancel at anytime.

When I booked the initial reservation with airbnb, I had no idea that devastating storms would take out huge mature trees that subsequently took out many power lines months later. There were over 225,000 residents in Shreveport without power and left to clean up a massive mess that will probably take months to clear. The initial host refunded in full the amount paid. We stayed at a hotel for a night, but had to leave because of an electricity outage. When the electricity came back on, the ac was not working. I quickly scrambled to locate a new host. Having found an available rental, I booked it asap. Upon arrival the next day, I found out there was no electricity. The host offered us a refund for that night. We didn't receive that refund until today. The host only refunded the amount for the night. They said that I would have to contact airbnb directly to get the prorated refund for the service fees and taxes. When I spoke with them, they informed of a loop hole they have. Since the refund didn't happen while the reservation was "live", then they are not responsible to refund the prorated amounts. I just want everyone to be aware of this unfair loop hole they have hidden in the small print. This will not happen to me again and I will be looking into other websites and apps for future stays. They apologized, but I feel that it was not sincere. Instead, I think the customer service rep apologized because they know this is right or fair. I didn't want to cancel any reservation. It was cancelled due to unfortunate weather.

If I could give minus stars
If I could give minus stars, I would. I spend a total of 6 hours on the phone to customer services and it cost me £150 in phone charges. After getting locked out of my account, I explained that the email address is used when setting up the account was very old and now obsolete, along with an old mobile number. Both over 8 years out of date. When changing phones, the apps were automatically transferred to the new phones and id never used Airbnb, it had only occurred to me to make those changes now. We'd booked a property and paid a £1264 deposit, the remainder due in two days. As I'd been locked out of my account, I asked Airbnb to help me update my details and reset my password. They refused to help unless I could access the old email address, their was nothing they could do. Even though they could verify my identity, they refused to help me. It was easier to change my banking details than that on a property renting site. An absolute shambles. Very distressing for me. And then to find out I'd incurred a £150 phone bill, I was absolutely furious. I will never use Airbnb again.

Airbnb seems to put their hosts before their customers. We recently rented a home for a week on vacation. The house was nasty, unsafe and had 9 cameras around the property even though the listing said no cameras. My wife and I talked about the cameras outside and the host apparently was watching us and started making changes to his profile to mention cameras. Airbnb refuses to do anything about it because we didn't contact them within 72 hours of our stay. We waited to deal with it all until after our vacation since we had nowhere else to go anyways. I will never use Airbnb again.

The ability to choose a vacation rental is great. The platform almost never glitches.

Once you have a question on the charges, they really don't help to resolve or answer what the charges are for. In fact, just rudely said it is what it is and we can't help you. No particular reason to overcharge. No explanation.

If I could give this company a negative zero I would. The people that is running this company are all incompetent's and need a class on how to help their customer. My account was flagged for a disturbance of some sort. The very first time I schedule with Aribnb was last August of 2022 for my daughters baby shower that was approved by the owners of the home. I stayed in communication with the owners and I even received a good review back from the owners for leaving their home the way I entered their home.

I ask the customer service rep for the corporate office number or an email and was told that they don't have that information to give which is a load of crap. I am so dissatisfied with this company and the way they 're running this company it is ridiculous and very unprofessional. So now me and my family is homeless until our home is ready to move into. The crazy part is they told me that I could rent a hotel or a room, but I am unable to rent a home and I have a 5 month old grandbaby and you think that I am going to stay in a hotel for the next couple of week until I am able to move you have to be one stupid individual if you think I am going to do this. I see why there rating are so low because of the way they treat there customer. BTW I haven't book with Airbnb since my daughters baby shower that was in the middle of summer in Arizona and the baby shower was over before sundown there was no commotion nor was there any noise the could cause a disturbance. The time of the baby shower was from 2pm-6pm and everyone was gone. Nobody can tell me where this complaint came from nor will they take the information that I have between me and the owners. I hope this business is shut down and people will stop using it and come up with a better app that will take their customers word and actually do a proper investigation to see is what is being said is true before enabling someone's account. Let's all work together to get this appt shut down! I have added the proof of communication between me and the owners of the property.

Airbnb has hidden fees. Cleaning fees can be huge. My wife and I were looking at one night in a one bedroom apt. $133 as a discounted rate (1 night), plus a $35 Airbnb service fee paid by me as the guest, $110 cleaning fee, and $30 taxes. Grand total for one night, nearly $325. Forget it, found a hotel without all the added expenses. But for long term, airbnb can offer some savings.

My calendar is booked for the entire summer. Suddenly I get a booking from a family with children in the middle of days that were blocked for months. After 3 hours online and phone with AirBnB agents ofer 2 days, the issue was not resolved and they forced me to decline the tenant 10 minutes before the request expired. This is not the first time (actually 3d) that I am unable to resolve anything by talking to their staff and supervisors. Totally incompetent service!
Too bad it is so popular, if there would be a choice, I would quit yesterday!
I have VRBO listing and am fully satisfied with their performance.

As previous client of this service I realized to several bad experiencies policies established around this business benefit unilateraly hosts while affecting guests. Situations involving guests safety, noise on reserved locations, lack of communication from hosts and a big list of other concerns and issues are never considered when it comes to cancelling reservations and getting refunds.

The last expefience I had involved a last minute cancellation from a host (without any penalties for the host), incurring in a last.minute alternate reservation. When realizing this last reservation was involved in the murder of a known DJ and trying to cancel it via host and airbnb support they both decided to rob me by sticking to their policies - regardless of my safety and mental health concerns. Sharing screenshot of the lack of support and customer service from airbnb deciding to close my case and benefit the host - charging me for a srrvicw I never used.

If you ever consider making use of this service think it twice: Once you make a reservation there is no way back. It doesnt matter the factors leading you to complain to cancel it, Airbnb will benefit the host and you wont be able to get any refunds.

Airbnb, businesses like yours are fully driven by guests. Focus on your customer service if you want your business to be successful, and protect guests more than hosts.

Never have had such a hassle trying to reserve a room. Please, everyone reading this...DO NOT USE THIS. TERRIBLE, TERRIBLE

I think renting rooms in your home was the best idea to come out of the.com boom. But, Airbnb needs competition. They are a money grubbing company who charge huge fees and hide the true cost of your nightly accommodation. They are not transparent. They have poor customer service and it's impossible to reach a real human, even when you are stranded in a foreign country, standing at an address that does not exist or that is under construction, with no front door. Yes, both of these things happened to me and I ended up paying for nights in accommodations I did not sleep in several times because they would not respond or help resolve the issue. They do not guarantee that you have basics like running water or hot water or an actual working lock on a door. They just want your money. Most recently, two people cancelled on me for a place I would never have booked a plane ticket to without thinking I had guaranteed accommodation. Airbnb doesn't try to help you find anything else in a similar price range and their "customer service" is not attentive or helpful at all. They need competition!

Airbnb takes fraud and unprofessional conduct to a new level. I was planning a trip for work when I became unwell. When I canceled my airbnb room I asked for a credit because I believed I could rebook soon. After talking to my doctor, it became apparent that work altogether and this trip will not happen for months. Airbnb told me that the only way I could of gotten the money back was to have requested a refund rather than credit and has repeatedly sent messages stating this over and over until I had to threaten them with a harassment complaint. To think they believe that they can keep over $1300.00 from me because I didn't know when I first canceled how ill I was. To think I now will desperately need this money back for my health care and while I'll will have to get an attorney to fight for it. Shame on Airbnb. Your monet grabbing policies and harassment are evil and unprofessional.

Airbnb is very anti-host and forced me to refund a guest who complained about construction noise that was beyond my control. I did give him a week's notice about construction as soon as I found out, and also offered to let him end his stay without penalty if he wished to find alternate accommodations. He chose to stay, and Airbnb still intervened awarded him $895 as a refund using their Refund and Rebooking policy. I would like Airbnb to give me my $895 back because this was awarded to a guest who simply wanted a free stay. Airbnb has as of yet provided no reason why they awarded him a refund, since outside construction noise is outside of host control and not mentioned in their refund policy.

AirBnB does not care about it's customers. I had a trip canceled due to COVID and AirBnB would not issue any refund or credit for a future stay. They basically made $1500 on me. Delta, on the other hand, issued a refund for the ticket and was very helpful. I will stick to travel services that work with customers and treat them well - as Delta Airlines did.

I canceled a reservation per the policy documented on the Airbnb website and they did not refund my payment, as the policy stated. I contacted them immediately and I have probably been handed off to over 20 support reps. On May 27,2023 someone called me and asked if they could call me back in 2 hours after they looked into the details. I said yes - I knew there should have been lots of notes on the case. Today is June 3 and they still have not called. Each new support person who gets involved starts from scratch with no apparent knowledge of what others in Airbnb have already said. I do not think they plan to uphold their policy. I do not plan to do business with them again. There are other alternatives with more integrity (VRBO, KASA Apartments, Home Exchange).