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The company enjoys a strong reputation for its modern and appealing design, which resonates positively with customers seeking hotel accommodations. Many express satisfaction with the overall experience, highlighting the platform's user-friendly interface and appealing selection. However, there are some concerns regarding customer service, particularly related to response times and support during issues. This suggests a need for improvement in customer service efficiency to enhance overall satisfaction. Overall, while the company is well-regarded for its product offering, addressing service-related concerns could further strengthen its reputation.
This summary is generated by AI, based on text from customer reviews
Pris, modernehed, design eller hvad andet der kan være bedre et andet sted, så vil jeg altid synes, at Hotels.com er det fedeste sted til hoteller.