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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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First of all, I would like to thank the saleswoman Thalia, who was very attentive throughout, cleared up all my doubts, and responded quickly. Excellent!
Product quality 12/10.
I am very satisfied.
I am new to Alibaba and I have found that they are the best online business that I have ever dealt with, far and away the best organized and operated. First class.
Delivery： Quick and tracked. Expensive dure to small MoQ and UPS.
Quality： Top, as expected given price point.
Design： Standard and high Quality.
Service： Service was fantastic. Karen and team provided care and great communication.
Will certainly buy from here again.
I purchased products from YiXiang Energy through Alibaba. The logistics company chosen by Alibaba lost box 17 of 17 causing a massive delay. The feedback function is a trap that prevents the buyer from filing a Trade Assurance claim. After I filed a dispute with my Credit Card the Trade Assurance links showed in my account where those link were not available previously. Alibaba's response to the CC dispute contradicted the evidence they provided to the CC bank, and accused me of theft. The response was deceptive, disingenuous, and careless. The initially missing Trade Assurance links is outright deception.
The seller did provide the missing products 5 months after purchase 3 months after initial delivery. Alibaba owes me 10% credit for late delivery. Don't know if that will happen. Doubt I will do business through them again. When you send feedback they assert your order is 100% complete and delivered. Do not send feedback until your order is 100% delivered as agreed.
Hangzhou Sanford Technology Co., Ltd. has produced high quality product which I expectation has fulfilled. This is my first time use the Alibaba and direct procurement from a the factory company and there was many missing part on my side to understand the process. Mrs. Oliver Zhang has a wonderful representative which arrange all details and right product list and delivery so I can have a stress free breath. I would recommend who want to purchase high quality garage door openers and accessories with a matured company in China
Très bon échange avec le producteur qui a été de bon conseil. Les produits sont de qualité et les timing sont respectés.
Experiencia agradable, una vez das con las tiendas adecuadas todo es sencillo.
Kolejny raz dokonałem zakupu na tym serwisie i jestem bardzo zadowolony. Polecam
è stata una esperienza fantastica. A parte il tempo necessario per la navigazione e la consegna prevedibile. La consegna è stata fatta con la merce in ottimo stato e ben confezionata. Il rapporto comunicativo con il venditore è sempre stato rapido e professionale. Il prezzo e la qualità dei prodotti è molto buono. Sono felice di aver collaborato con questa azienda, lo farò ancore se ne avrò occasione. Grazie.
Very happy with both the process and product - the two long cushions and covers were exactly as described and ordered. The sizing, pricing, the fabric: the density of the foam - all matched our expectations. No hassles with delivery and no hidden costs either.
Delivery： Fast delivery from China to the USA.
Quality： Excellent quality especially for the cost paid.
Design： Very beautiful designs and excellent lighting.
Service： Fast response to emails, pricing and a all around good experience.
Llego un poco retrasado pero llego perfecto y de muy buena calidad
This was my first transaction on Alibaba, and honestly, I had some concerns at the beginning—especially because I dealt with a factory that was not recommended or verified by the platform. I was hesitant due to stories I had heard before, but I decided to proceed carefully.
Fortunately, the experience turned out to be excellent. The product quality was very good, the sizing was accurate, the colors were great, and the delivery was on time. Everything went smoothly and exceeded my expectations.
This positive experience reduced many of my concerns about using Alibaba, and it definitely will not be my last transaction. I look forward to doing more business on the platform in the future.
Super genial, todo bien rapido y buena calidad
Bis jetzt war ich immer sehr zufrieden mit meinen Einkäufen auf Alibaba? Hoffe in Zukunft das Geschäft mit der Plattform noch auszuweiten.
Hanno fatto un ottimo lavoro molto professionali e molto veloci, compreremo di nuovo da questo fornitore
Buena experiencia en general.
El precio fue muy competitivo y el proveedor cumplió con el tiempo de entrega acordado.
El producto llegó en buen estado; únicamente las cajas externas estaban algo maltratadas, lo cual parece haber sido responsabilidad de la empresa de mensajería y no del proveedor.
Comunicación clara y servicio confiable. Recomiendo al proveedor y consideraría volver a comprar.
I wouldn't, in fact, I don't do business in China without using Trade Assurance, and usually Alibaba shipping, as well. Alibaba provides the assurance of a fair transaction, and follows through on that count! I have used Alibaba, and its vendors for the last eight years.
This seller is truly amazing! He is very attentive to his customers and does everything possible to make the purchasing process easy. I highly recommend him to everyone. I will be placing another order soon.
The best. 100%. Very good support. Professional, Polite, Serious Purchaser. Part match exactly description and price. Fast delivery. All in all excellent.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members