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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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NL
1 review
0 helpful votes
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Levering inkoop via alibaba
December 17, 2025

We have received the products, we are very satisfied with the quality and our customers have also responded very positively. I would also like to compliment the service of Shirley Cai; she is always reachable and communicates very well and clearly. Thank you for the delivery and I hope for the next delivery again

Date of experience: December 17, 2025
Japan
1 review
0 helpful votes
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A reliable manufacturer.at servise
December 17, 2025

I've placed orders many times, and they always respond quickly and try their best to accommodate my requests.
They are a very reliable manufacturer. The quality is also excellent.

Date of experience: December 17, 2025
France
1 review
0 helpful votes
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Tres bonne experience
December 17, 2025

Les produits achetés sont de bonne qualité, le service de vente aussi et surtout suivi interessant et garantie egalement

Date of experience: December 17, 2025
France
1 review
0 helpful votes
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Excellent produit à petit prix
December 17, 2025

J'ai trouvé sur Alibaba un petit stand pour violon que je ne trouvais pas ailleurs (ou alors beaucoup plus cher). Il est idéal pour un ukulélé ou une cigar box guitar et à petit prix! Excellent!

Date of experience: December 17, 2025
Spain
1 review
0 helpful votes
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Siempre buen hacer
December 17, 2025

Nunca he tenido problemas y si habido algo rápida respuesta de solución

Date of experience: December 17, 2025
Italy
1 review
0 helpful votes
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Purchase of LiFePo4 Battery-Pack
December 17, 2025

The transaction was perfect and well supported. The delivery is tracked with a good communication on the news. The associated Sellers are serious and reliable. Suggested ++++++++

Date of experience: December 17, 2025
NL
1 review
0 helpful votes
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China experiance
December 16, 2025

Wij zijn zeer tevreden over de verwerking via Kitty Zue. Zij gaf prima support!

Date of experience: December 16, 2025
Poland
1 review
0 helpful votes
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I like buying on alibaba, one problem is, not always supplier understand me when i ask for customs clearance and invoice, and then i have problems with selling that.

Date of experience: December 16, 2025
Virginia
2 reviews
0 helpful votes
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No issues with international order
December 16, 2025

Was a little leery ordering as I am located in Canada and was not sure how things would work with language; if product would be as shown, if I might get unexpected costs through the shipping process. I had nothing to worry about. This experience was very positive right from the first contact!

Date of experience: December 16, 2025
Ecuador
1 review
0 helpful votes
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EXCELENTE ATENCION
December 16, 2025

LO QUE E COMPRADO A LLEGADO EN CONDICIONES BUENAS

Date of experience: December 16, 2025
AE
1 review
0 helpful votes
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I was afraid at the beginning because I tried wrong suppliers who had stolen my money and did not send my product, but after I selected only verified suppliers and tried them I am satisfied.

Thanks for Ali baba website,
Note: I paid for checking my products before sending by ali baba website but no body had done this checking for me so I get upset but I was lucky with my suppliers>

Date of experience: December 16, 2025
Australia
1 review
0 helpful votes
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Better than i thought possible
December 16, 2025

*******000 percent the best experiance and a produc ever you wont go wrong can not say enough good wow where do i stop the best ever email me if whant i would put my own money to back them

Date of experience: December 17, 2025
Spain
1 review
0 helpful votes
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Hope ALIBABA does RIGHT
December 16, 2025

ALIBABA is a good sourse to buy these products and others also. Only thing is that this product is not what they said it is. Hopefully they help me to get a refund.

Date of experience: November 26, 2025
Germany
1 review
0 helpful votes
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Beschreibung gut Artikel sehr gut
December 16, 2025

Alles wie beschrieben, Artikel sehr gut, kann man nur weiter empfehlen, gern wieder

Date of experience: December 16, 2025
Spain
1 review
0 helpful votes
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Buen servicio
December 16, 2025

Encuentro los productos profesionales para mi empresa y seguridad en las compras.

Date of experience: December 16, 2025
Romania
1 review
0 helpful votes
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Very nice experience with the suppliers
December 16, 2025

I found what I needed at a good price. The website provided me with all the tools needed for managing my orders and finding a good supplier.

Date of experience: December 16, 2025
Italy
1 review
0 helpful votes
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ALIBABA IS SCAM
December 15, 2025

Do not purchase on Alibaba, this site is a big scam. You can't get refund at all, my order was supposed to be delivered in 45 days, now 100 days passed, and they still say it's in transit. 700$ stolen from me. This was very hard lesson I learned and I will open lawsuit for this soon.

Date of experience: December 16, 2025
India
1 review
0 helpful votes
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Anything on earth you find here
December 15, 2025

I was looking for projector with decent quality at reasonable price. Came across the offerings on Alibaba. See a good price and ordered immediately. Price difference is a lot cheaper(>25%) compared to other online stores. Got a good offer to ship to India with DDP service. Everything went well.

Date of experience: December 16, 2025
Virginia
1 review
0 helpful votes
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The Very Best!
December 15, 2025

Delivery Fast and accurate and quaklity is unsurpassed. I might go as far to say that everything is exquisite. They treated me like a king and loved to chat. I talk too much but its ok they are patient, accurate and cost effective. I will be coming back as the wife is now jealous. Quality is perfect and beautiful. After getting scammed a few times, I now know what great service is and design is perfect. After getting scammed a few times, it was a joy to get the package, I am like a little kid the night before christmas, now every night si christmas. Thank you, thank you, thank you. Redeemed my trust in people. ASnd made an old man very very happy.

All the best

Fred Sicherman

Date of experience: December 15, 2025
Malaysia
1 review
0 helpful votes
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Satisfied with this supplier.
December 15, 2025

As a regular customer, I am very satisfied with this supplier. The product quality is excellent and works exactly as described. Communication was smooth, clear, and very responsive from inquiry to delivery. The seller is professional, reliable, and supportive, especially in addressing our technical requirements. Pricing is reasonable for the quality provided, and delivery was handled well. I highly recommend this supplier and will definitely continue to purchase from them.

Date of experience: December 16, 2025

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087