AllurezReviews 516

Very beautiful necklace. Customer service was very accommodating. Quick shipping!

The item I received was not quite as pictured was not what I would've chosen. We'returning the sample ring.

I waited almost 3 months for my order. After a week past the latest estimated shipping date I started calling to see what the issue was. After numerous calls I did not get a call back for weeks. Very satisfied with the product but wouldeve liked to be at least informed of the delay and returned call.

I love my engagement ring! I am simply adding the second tracer wedding band so I have one on top and one on bottom of my engagement ring. I was just hoping it would look as amazing in person as ir looked in my imagination... and it looks great! I am from the south where having two wedding bands (one on the top and bottom) of the engagement ring is the norm. When I put all three ring together it really exceeded my hopes of what it would look like. Allurez is so great to work with and I will absolutely buy from them again.

After purchasing my wife's engagement ring from Allurez, we decided to buy our wedding bands from this company as well. My band arrived about a month after I ordered and was too large, even after following their measurement guide. They allowed me to return for a smaller size (which is paid for by the customer…), but the second ring was still not the correct size. I asked to return for a refund and was told it was outside the 30-day period from the original shipping date. Allurez failed to tell us that an exchange does not reset the return window, so it is a gamble on the costumer's part: decide to return the first time or hope the second ring fits. Due to the overall length of time it took receive and exchange, I was already outside of that window by the time the second ring arrived. My wedding was a few weeks away, and Allurez said they could not guarantee the ring would come in time.

I explained the situation to Allurez's call center rep who responded by hanging up the phone on me! They refused to pick up after trying to reach them multiple times. After the amount of money I spent on the engagement ring, it's shocking they would not honor the return on a considerably less expensive band and lose all future business from us (but stupid is as stupid does).

I've since come to find out that this arrogance and disrespect is commonplace for Allurez as shown in their online reviews. Wish I had known earlier.

Site was easy to use, I like that the engraving was free & the protection plan didn't cost a fortune. Also, the prices are great- I've already told a few friends about the site (who are now feeling pressure from their significant other's to start moving on their proposals ha).

Beautiful ring. Top quality product. Beyond my expectations.

Explanations are ready available for all details. Well organized for shopping online. Love discounts also.
Jewelry is outstanding, well made, and settings are perfectly arranged.

I ordered the tanzinite ring and the picture on the site looked awesome. What I got in the mail was so light a purple tanzinite that I couldn't even tell they weren't diamonds at first and then only because I knew it was supposed to have tanzinite. The picture on the site was a deep blue/purple. On top of this the wedding band was also to be tanzinite but is not.

Thr ring was supposed to be a red ruby set in a rose gold ring.
The ruby is an. Off color, almost pink and the ring looks gold.
My wife's wedding set is rose gold and this looks yellow next to it.

Great product that matched what was advertised. Thanks

I have repeatly emailed & called to return item, they do not return answers. Keep saying I need a RMA number. Also, they never sent an invoice with the item, yet tell me to return the invoice with the item.

Fast and easy shopping. On top customer service. My order was customized.

Great deisgn accurate measurements. Got it for my girflriend as a surprise and it blew her away, ended up blowing me... away.

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Beautiful necklace! The pictures online do not do it justice.

Dysfunctional service in nearly every contact but the first