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AmazonReviews 11,118

3.0

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
460
value
427
shipping
429
returns
381
quality
402

We monitor reviews for authenticity

Virginia
1 review
1 helpful vote
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Ama-crap
January 18, 2025

Mostly I have complaints about the produce reeking from perfume (from somebody in the delivery chain) but yesterday I found some broccoli that didn't stink. SURPRISE! The stalk was nasty brown on the indide.

Date of experience: January 18, 2025
India
1 review
1 helpful vote
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I ordered multiple items, paid for them, but never received them. Customer service was unhelpful, and the delivery agents did not cooperate at all. I am extremely disappointed with Amazon India's service and would not recommend it to others

Date of experience: January 14, 2025
Pennsylvania
2 reviews
2 helpful votes
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I purchase an average of 100 items every 3-4 months. I purchase food and every day items used. Over the past year Amazon has become very unreliable in their delivery service. Items are later than the committed delivery date by at least 1 day, at least 50% of the time. Either Amazon has grown beyond their ability to service their customers or they have the worst transportation department imaginable!

Date of experience: January 13, 2025
Canada
1 review
0 helpful votes
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I realized that I forgot to mention all the other bad experiences that I had. They have terrible customer service. They never tell you specifically that you need to have a certain percentage of original content over referenced content. Even if you use references, they can block your book and eventually they will terminate your account. They request you for proof that you have permission to use certain content even when you reference the site you used it from. These people are heartless. I lost opportunities to publish books in Kindle Unlimited for this reason and also losing the royalties is even worse.

Date of experience: January 4, 2025
Canada
1 review
0 helpful votes
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No new movies
January 4, 2025

Subscribing of prime videos is total waste of money. There is no new movies all are old movies. I want to unsubscribe this prime

Date of experience: January 4, 2025
New York
1 review
2 helpful votes
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Always late!
December 29, 2024

This company couldn't deliver a terd on time anymore! Last 3 packages were delayed! Not worth the money! Out of the past year this has happened over and over again! Either need to hire true Americans or close your doors! Amazon sucks!

Date of experience: December 29, 2024
New Hampshire
1 review
0 helpful votes
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I have been a Prime member for 13 years and the increase in membership cost is understandable, not being able to find great deals any longer is disappointing, but 2-day delivery makes up for it a little. So why the one-star review? The last of my Christmas presents where out for delivery on 12/24, the delivery window was between 1 and 3:15 pm, at 3:15 it changed to before 10pm, at 10pm it changed to, will be delivered on 12/31. Well Amazon, if you want to tell me to F OFF, I will. I removed all my cards and cancelled my subscription.

Date of experience: December 24, 2024
Ohio
1 review
2 helpful votes
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Lied to me repeatedly
December 21, 2024

First time with an Amazon membership. First purchase said it would be delivered within 2 days. Great right? 4 days later, no item and the item hadnt even shipped. 5 days later, i click on the tracking number and it now states the item will not be delivered at all and that if i havent received the refund within 5 days contact them. No refund so i contact them. First rep is clueless and transfers me. 2nd Rep is rude to me. 3 rep (a supervisor) states that its not 5 days for a refund even though thats what the site states but, that amazon says that to keep you cool, but that it will be atleast another 17 days before she can ok a refund. Amazon failed me with not delivering the item, failed me with a refund, and most of all failed me with their customer service, even with upper management. HORRIBLE EXPERIENCE. Membership terminated.

Date of experience: December 21, 2024
California
3 reviews
2 helpful votes
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Ordered a set of 8 Fuel Injectors for a Ford Van, promised next day delivery. Next day a shipping envelope, NOT large enough to hold order was delivered to house with, the flap having never been sealed. The removal strip, which you pull off to seal envelop was still in place. When Amazon was contacted, the said it would take a couple weeks for them to determine what happened, so we had to order another set from a different vendor to repair my vehicle, so now payment two for parts.

Date of experience: December 17, 2024
Ireland
5 reviews
3 helpful votes
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Fake goods being sold
December 16, 2024

I was looking for over the garden wall on Bluray, most places didn't have stock but Amazon did for £49.99 so I ordered it. I waited two days for it arrive, when it arrived something felt off, the parcel was really tiny, light weight and it was in a wafer thin plastic bag and it had no weight to it. I opened the parcel and looked inside and my suspicions only grew, I opened the movie case which was flimsy and I carefully removed the disk and looked at the back of the bluray to see that there were tell tale marks where the blank had been burnt off using a home computer and I could instantly tell it was a counterfeit Bluray
I left feedback on Amazon which was removed by Amazon promptly. I really feel that Amazon don't care that they are breaking the law by selling illegal counterfeit copies of Blurays, it's almost as if they can act with immunity and the authorities just ignore reports of illegal goods being sold.
Blank bluray disks when you burn files to them from a pc or laptop they leave rings on the back of the disk where the laser has transferred the data, on genuine movies you can ill never see this because the film companies use UV treatment such as pulse UV or Uv resin to remove the lines caused by the laser, another tell tale sign is that most blank bluray disks are either purple or grey Colored where as genuine ones will be a shiny gold or silver Color and will be highly reflective where are blanks once burnt will not.
I did get a refund on my order as I returned it straight away but that's not the point, the only other seller which had one left in stock is now out of stock and I can no longer get Over The Garden Wall on Bluray, eBay has some but like very very suspiciously like the counterfeit one I had from Amazon and they are asking £100 to £150 for them.

Be very very careful when buying stuff from Amazon uk as this isn't the first issue I've had on Amazon and what concerns me is that Amazon sells medicines and I ask myself could stuff like the medicines also be counterfeit? What actions to Amazon take to protect consumers? I don't think that they do. The item was dispatched from Amazon they had it in stock and they did zero checks to make sure the item was genuine.

Date of experience: December 14, 2024
Pakistan
1 review
0 helpful votes
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About this item
ELEGANT DESIGN: Elevate your home decor with our recycled cotton throw blanket for the couch, a stylish and comfy addition to your living space. This textured throw blanket in a charming herringbone weave exudes rustic charm, helping make these throws an ideal choice.
YEAR-ROUND COMFORT: Our lightweight, soft, breathable, and moisture-absorbent bed throw is designed to provide unparalleled comfort throughout the year. Crafted with meticulous attention to detail, provides warmth on cold days, and comfort on warm days
ALL NATURAL, HYPOALLERGENIC, PREMIUM QUALITY: Made from 100% Oeko-Tex certified cotton, and is fade resistant. Does not contain any harmful chemicals. Our throw is skin-friendly for you and your family. It is pre-washed and will stay cozy for years to come.
PERFECT GIFT: Our thoughtfully designed packaging transforms our fall blankets into a perfect gift for you and your loved ones, making every moment feel special and memorable that warms both hearts and homes.
Fall-Ready Comfort & Warmth: Embrace the cozy vibes of autumn with our Recycled Cotton Throw Blanket in light brown. Perfect for snuggling on chilly evenings this soft machine-washable blanket is ideal for adding warmth to your couch bed or picnic outings. Its elegant herringbone design complements any fall decor making it a thoughtful gift for loved ones. Celebrate the season with a blanket that not only provides comfort but also brings a touch of eco-friendly charm to your home!

Date of experience: December 4, 2024
California
3 reviews
1 helpful vote
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Multiple late deliveries this month (Dec 2024), including a "delayed just before shipping" that was hard to cancel. Started including ads in my Prime Video feed earlier in 2024, and changed 4K streaming into a premium option. Prices changed minute by minute during this year's Black Friday sale, found a few bargains at 2am that were gone the next day. About a 2/3rds chance of a next day order actually arriving on time, still useful if you can wait 3-4 days and get a good price.

Date of experience: December 6, 2024
Italy
1 review
1 helpful vote
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Sempre peggio
December 9, 2024

Delusione crescente con Amazon Prime
Ho sempre apprezzato Amazon, soprattutto nei suoi primi anni, quando il servizio Prime sembrava una vera rivoluzione: spedizioni rapide, ampia disponibilità di articoli, e un ottimo rapporto qualità-prezzo. Tuttavia, ultimamente, la mia esperienza è diventata sempre più deludente.

Nonostante io paghi l'abbonamento Prime, raramente ricevo gli articoli il giorno dopo, come promesso. Anzi, capita spesso di dover aspettare oltre una settimana per le consegne, rendendo il servizio praticamente inutile.

Inoltre, vivendo in Sardegna, noto con crescente frustrazione che un numero sempre maggiore di articoli non può essere spedito al mio indirizzo. È come se fossimo penalizzati semplicemente per la nostra posizione geografica, cosa che trovo inaccettabile considerando che pago per un servizio che dovrebbe garantire parità di trattamento.

Amazon Prime era un servizio eccellente e innovativo, ma ora sembra essersi trasformato in qualcosa di molto lontano dalle aspettative iniziali. A meno che non vengano apportati miglioramenti significativi, sto seriamente valutando l'idea di annullare l'abbonamento

Date of experience: December 9, 2024
California
2 reviews
27 helpful votes
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Amazon Support Sucks!
December 7, 2024

Amazon Prime has given me the WORST support of any company I have ever dealt with! It is almost 10 days and I still can not log in to my Prime account. I am unable to get the OTP on my cellphone. I have tried 5 times to get phone support. I keep getting told that they have sent my cellphone number to a group that can change my account info. Nothing ever happens! One time they referred me to a link where they wanted a copy of a driver's license, passport, or some government issued ID. I sent them a copy of my passport. Still nothing! I am paying for a service I am not getting. I tried cancelling my account. You need an OTP to do that!

Date of experience: November 28, 2024
Washington
1 review
0 helpful votes
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Я не могу поверить, что такая полезная компания использует низшую экономическую систему капитализма и базируется в Соединенных Штатах Америки.

Date of experience: April 18, 2023
NL
1 review
1 helpful vote
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I have ordered a few times on Amazon and it went well except for 1 item. Now, after more than 1 week i am still not in contact with someone that can explain why and who deleted my account and find a solution for my issue. I have been forwarded 5 times by different people and offices without any information.
This is not the great customer service you wish you have.

Please come back to me with an answer and proper guidelines instead of inning money without something in return.

Date of experience: November 26, 2024
Georgia
1 review
1 helpful vote
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Bent corners
December 2, 2024

I ordered a book and it arrived with bent corners becaus it was shipped in a flimsy envelope. It's disappointing when such small detail undermines great experience.

Date of experience: November 11, 2024
North Carolina
2 reviews
1 helpful vote
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Completely fraudulent company (thieves)
They steal from their customers! They lied and said they refunded me 8 times! These people should be in jail along with their whole executive office!

Date of experience: November 18, 2024
Ohio
2 reviews
2 helpful votes
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I haven't received my gift cards from Amazon or apple. I am not thrilled this was stuff I needed for Christmas. I never had issues before till now!

Date of experience: November 24, 2024
Canada
4 reviews
5 helpful votes
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WORST CUSTOMER SERVICE
November 20, 2024

Ordered on November 4,2024
WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips
Sold by: SC Outlets
Ordered on November 4,2024 Order# **************649 WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips WAS SUPPOSED TO BE DELIVERED NOVEMBER 19TH WHERE IS IT?
ARAMEX RECEIVED THIS ITEM NOVEMBER 12 in the Philippines And has UNLAWFULLY HELD THE ITEM! DELIVERY WAS PROMISED NO LATER THAN NOVEMBER 19
3 OF YOUR "CUSTOMER SERVICE REPS" ABANDONED THE CHAT afridhi, Ilma AND Fazil! ALL THREE OF THEM WERE JUST COPYING AND PASTING RESPONSES, FAZIL PRETENDING HE WAS A SUPERVISOR. NOT ONE OF THEM DID A DAMN THING TO HELP! THEY WERE JUST COPYING AND PASTING RESPONSES, AMAZON PROMISED DELIVERY BY 19 NOVEMBER 2024, PACKAGE HAS DISAPPEARED OFF ALL TRACKING, AND HAS BEEN DELAYED AN ADDITIONAL 8 DAYS! AFTER BEING UNLAWFULLY HELD FROM 12 NOVEMBER 2024! AMAZON'S SHADY SHIPPING PRACTICES HAVE RUINED MY SON'S CHRISTMAS HOMECOMING FROM ACTIVE DUTY AFTER BEING HURT ON DUTY! (HE IS DUE HOME 23 NOVEMBER 2024) SO THANK YOU AMAZON FOR RUINING ALL OF THAT FOR HIM AND US!

Date of experience: November 20, 2024