AmazonReviews 11,118

Amazon puts me at ease - Amazon has been a place which I started buying books from years ago, then graduated to music. Since 2007, I've been purchasing photo stuff from them. Today, I recieved a lens which I ordered last week, but the lens for some reason didnt communicate with my Canon XSi, got error messages. This is the first time ever that I had an issue with anything I got from Amazon directly or their vendors.

I was a bit anxious about what might transpire now that I've received this item and it needs to be replaced. So, I started with their HELP pages for returns or credit, and an online email to them resulted in a reply within an hour stating that a new lens would be sent right away and that if I click on a web page which they gave, I could print out a free UPS shipping label to return the defective part.

Since this is my first time ever having to deal with Amazon on a return, I have to say, its very impressive to see them respond so quickly and so positively without hassle or long protracted letter writing and phone calls.

My return is repacked ready to be dropped off at a UPS store or drop box, and my replacement lens has been shipped with a tracking number. They sent it at "2nd Day Air" with no charge to me.

That is how businesses should conduct themselves and not make life miserable for a customer who is justified in returning a defective product.

I am very impressed by Amazon, and if all turns out well as it seems to be, I will coninue to do business with them and will recommend them to others as well.

Online shopping complaint -
I purchased an item priced $395 from Cymaxstores on line. I attempted to cancel the order, but it was too late to stop shipment. I was lead to obtain an authorization prior to returning the item. Instructions were given to refuse the item, but instead the itemed was left at the door. Ups delivered and picked up 'refused item' and returned it. I recieved the a refund of $14. This is an outrage, I am prepare to pay the shipping charges on the free shipment of this purchase, or restocking. Stocking. Cymax policy has left me with a less then a fraction of my purchase. This is not right, what can i do to obtain a reasonable sum of my original purchased price.