business logo of Amazon

AmazonReviews 11,119

2.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amazon?
grey star
grey star
grey star
grey star
grey star

Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,739
value
1,627
shipping
1,621
returns
1,421
quality
1,538

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Adam T.
Unfollow Adam T.
Share Review
Report Review

I am very pleased with the product, it meets all my expectations, and I didn't expect the shipment to arrive so early. The packing is great and the product quality is higher than expected. Thank you, Amazon you are amazing and your products are beautiful. I will recommend it to my friends.

Date of experience: April 9, 2024
Bulgaria
4 reviews
0 helpful votes
Follow Letitia K.
Unfollow Letitia K.
Share Review
Report Review

I haven't found a better site for myself yet, it has absolutely everything I need, I can't list how many times I've used it!

Date of experience: April 8, 2024
India
4 reviews
20 helpful votes
Follow Kuldeep A.
Unfollow Kuldeep A.
Share Review
Report Review

Everything except the fact they put sellers in charge of providing updates to the buyer on package tracking is fine. I have a picture to prove what i am talking about. It would've received 4 or 5 stars if it wasn't for this issue in particular.

Date of experience: April 5, 2024
RU
1 review
1 helpful vote
Follow YaseJi Y.
Unfollow YaseJi Y.
Share Review
Report Review

Amazon is a true online retail giant that offers a vast selection of products ranging from electronics and books to household items and clothing. The convenience of shopping on Amazon is unmatched, with fast delivery options and an easy-to-navigate website.

What sets Amazon apart is its innovative services like Amazon Prime, which provides subscribers with free two-day shipping, streaming services, and exclusive deals. The customer service is top-notch, with easy returns and responsive support.

Overall, Amazon is a game-changer in the e-commerce industry, revolutionizing the way people shop online. With its extensive range of products, efficient delivery, and excellent customer service, Amazon has become a go-to destination for shoppers around the world. Highly recommend!

Date of experience: April 2, 2024
Armenia
15 reviews
2 helpful votes
Follow Nat G.
Unfollow Nat G.
Share Review
Report Review

Amazon Prime Video is my go-to streaming service for its diverse selection of movies, TV shows, and original content. The platform offers something for everyone, from blockbuster hits to critically acclaimed series. I appreciate the seamless integration with my Amazon Prime membership, as well as the ability to download content for offline viewing. The competitive pricing makes it a great value for entertainment.

Date of experience: March 29, 2024
Illinois
1 review
2 helpful votes
Follow S S.
Unfollow S S.
Share Review
Report Review

Poor delivery service
March 23, 2024

I've been a pine member for several years now. I've attempted to correct this situation numerous times without success…I live in a condo complex with multiple buildings. Our driver doesn't even attempt to contact us for delivery of our items. Instead they deliver to the club house. This is incredibly inconvenient because we can only pick up packages during certain times. I work from home so there is no excuse as to why our driver is not delivering to me. Today really pushed me over the edge. The driver delivered multiple packages to the club house at 7:10 am. Tge club house doesn't open till 11am. Those packages are out in the freezing cold unattended for 4 hours! UNACCEPTABLE! Hopefully someone of authority sees this review and sees the picture sent by the driver to confirm this rediculous behavior! I'm pretty sure this is not the expectation of how packages are to be delivered. If I lived in a house the driver would be expected to ring the door bell at each residence. I'm not understanding why the expectation is different here…please notify me if my expectation is incorrect or misinformed.

Date of experience: March 23, 2024
Albania
6 reviews
1 helpful vote
Follow Brandin B.
Unfollow Brandin B.
Share Review
Report Review

Ok
March 23, 2024

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Date of experience: March 21, 2024
Florida
1 review
0 helpful votes
Follow Stefanie M.
Unfollow Stefanie M.
Share Review
Report Review

I bought an agitator assembly, container bottom, and sealing ring for an extra Oster blender jar that came with a new blender. The order shipped fairly quickly, but when it arrived, there was no sealing ring. I contacted customer service, and they submitted a refund without offering to send the missing part. I requested a refund for the whole lot and was told I'd have to pay the shipping cost which was over $6. I will use Amazon next time!

Date of experience: March 21, 2024
Arizona
2 reviews
3 helpful votes
Follow Barbara G.
Unfollow Barbara G.
Share Review
Report Review

Watch for fraud!
March 18, 2024

I have a LOVE-HATE relationship with Amazon. How can I not love ordering items from home & having them delivered the next day or two fir free right? Agree! What I hate is that over the past 5 years I have had fraud on 3 different credit cards (about 1.5 ish years apart) & they were only used on Amazon & the fraud on the cards have been from Amazon & China. It's frustrating as heck. So what? Some employee has committed fraud? Or they aren't securing customer card numbers? Something is wrong and it's on them because none of my cards have been used elsewhere so I warn you... BEWARE!

Date of experience: March 18, 2024
North Carolina
15 reviews
21 helpful votes
Follow tiger D.
Unfollow tiger D.
Share Review
Report Review

Not any more
March 16, 2024

I was a prime member for 18 years. The last 2 years were just aweful. Every time my order comes on the weekend, the driver picks up my order in the morning, travels the whole day and returns my order back to the facility at 10 pm. I am done with them. Here, in NC it's a joke. I just ended with them.

Date of experience: March 16, 2024
Portugal
11 reviews
4 helpful votes
Follow Joao R.
Unfollow Joao R.
Share Review
Report Review

Varieties of products
March 13, 2024

I love shopping here because I am not limited to a particular product. I love the varieties Amazon provides at a good price deal.

Date of experience: March 13, 2024
Kenya
2 reviews
0 helpful votes
Follow Ida A.
Unfollow Ida A.
Share Review
Report Review

I ordered a perfume together with other products and wasn't sure how it would get to me safe. But I guess I ordered from the BEST! Got exactly what I ordered and in good condition. Grateful!

Date of experience: March 13, 2024
New York
1 review
0 helpful votes
Follow Brian K.
Unfollow Brian K.
Share Review
Report Review

Shopping on Amazon
March 13, 2024

I used my cash out to get much needed parts for some of my tools. Amazon couldn't make it easier it was delivered to my door step with In two days. I will be using Amazon for much more to come!

Date of experience: March 13, 2024
GB
1 review
0 helpful votes
Follow Gordon G.
Unfollow Gordon G.
Share Review
Report Review

I had no problem buying here. I can find the best price and item for me. Fast delivery. Recommended.

Date of experience: March 12, 2024
Kazakhstan
5 reviews
2 helpful votes
Follow Denis K.
Unfollow Denis K.
Share Review
Report Review

The watch
March 7, 2024

The watch I purchased from Alibaba had an average quality, but the delivery process and the seller's service were excellent. While the quality of the watch wasn't exceptional, it was still functional and served its purpose adequately. However, what truly impressed me was the seamless delivery experience and the exceptional service provided by the seller. The watch arrived promptly and was well-packaged, ensuring it was protected during transit. Additionally, the seller was responsive and helpful throughout the purchasing process, addressing any concerns I had promptly. Despite the average quality of the watch, I would consider purchasing from this seller again due to their outstanding service and efficient delivery.

Date of experience: March 7, 2024
Texas
3 reviews
2 helpful votes
Follow JD D.
Unfollow JD D.
Share Review
Report Review

Twenty first century is one quarter over and Amazon has many years of experience packing for delivery services. My package contained a liquid product but was so poorly packed it was damaged and spilled out into the packaging. I cannot use said product due to contamination. Amazon's only response was "cannot post your review because it mentions packaging" I have already cancelled my prime membership and will use Amazon only when necessary due to their poor response to my complaint.

Date of experience: March 4, 2024
India
2 reviews
0 helpful votes
Follow Suhail A.
Unfollow Suhail A.
Share Review
Report Review

Discover the refreshing efficacy of Garnier SkinActive Micellar Cleansing Water. Formulated for all skin types, this 3.4 fl. Oz. Bottle offers gentle yet powerful cleansing. Micellar technology effortlessly lifts away dirt, oil, and makeup without harsh rubbing or rinsing, leaving skin clean and revitalized. Its non-comedogenic and fragrance-free formula respects skin's natural balance, making it suitable for sensitive skin. Whether at home or on-the-go, this versatile cleanser provides a quick and convenient solution for a radiant complexion. Embrace the simplicity of effective skincare with Garnier SkinActive Micellar Cleansing Water, your everyday essential for healthy, purified skin.

Date of experience: March 2, 2024
GB
1 review
2 helpful votes
Follow Dean C.
Unfollow Dean C.
Share Review
Report Review

Items bought, cannot return to china, will not refund, no help. Out of pocket with trash. It's time this company no longer existed.

Date of experience: March 1, 2024
Canada
2 reviews
1 helpful vote
Follow Jim H.
Unfollow Jim H.
Share Review
Report Review

They are thieves
February 29, 2024

Don't purchase from amazon.com they're just a bunch of thieves! They won't provide you a refund for a lost product for 6 weeks after the purchase date! No notification that you have to wait 6 weeks to be reimbursed when you place the order! Just a bunch of lying thieves! Save yourself some frustration and make your purchases anywhere else but amazon.com

Date of experience: February 29, 2024
Illinois
3 reviews
14 helpful votes
Follow Elizabeth R.
Unfollow Elizabeth R.
Share Review
Report Review

Amazon is pretty good
February 29, 2024

Amazon is very helpful and you can find just about anything. To pencil cases to actual diamonds. I have never seen a product arrive damaged. That's a relief. The only problem is that you have to pay shipping. And that can be expensive. But, otherwise, helpful and easy. I recommend, if your trying to find something that you've never seen at stores.

Date of experience: February 29, 2024