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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,739
value
1,627
shipping
1,621
returns
1,421
quality
1,538

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Во-первых, ассортимент товаров на Amazon огромен.
Во-вторых, Amazon имеет удобный и интуитивно понятный интерфейс.
В-третьих, Amazon обычно предлагает надежные опции доставки, включая свою собственную службу доставки, Amazon Prime.

Date of experience: May 11, 2024
New York
2 reviews
0 helpful votes
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I am an Amazon Prime member. I've always been happy with Amazon before, but what's happening now is just a shock! Deliveries are delayed, things are lost, and instead of enjoying the purchase, I spend time sorting things out with the most clueless customer service in the world. There is not a single specialist there - just a stream of words. This time my delivery was canceled twice; I bought gifts, as is clear, by a certain date. I write to them about this, and the support team repeats as usual - you will receive the goods in 24 hours and you can return everything - what a horror! I ordered expensive things and it all looks more like some kind of deception. It was such a great company! This is what happens when they hire just anyone.

Date of experience: May 8, 2024
Massachusetts
3 reviews
3 helpful votes
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No need to reiterate. Amazon is the world's most successful online shopping pace. Their customer service reps are knowledgeable and extremely helpful. They make you feel at ease immediately knowing that they are fully trained, well-mannered, and completely doing everything they can to resolve your issue. Their choices of merchandise are ample. It is easier to purchase from them than from anywhere else.

Date of experience: May 7, 2024
Costa Rica
5 reviews
8 helpful votes
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They're a necessary evil
May 3, 2024
Updated review

I've continued to buy thousands of dollars with Amazon because they're the best gig for batch buying across multiple product categories, but if I lived in the States more often I would buy local when possible. Reviews are still a joke, but they give a general wind of what to expect. Way too many fakes still, but this is the system we have. Not the cheapest by far, but the most convenient. Sad they kind of sucked the soul out of whole foods too. Yes, like Wallymart, they are too big to fail.

Date of experience: May 3, 2024

Buyer beware, Fakes, AI manipulation, Android app self-buying
July 18, 2022
Previous review

I've been using Amazon.com for over a decade with mostly positive experiences (I usually buy in batches of $1000 since I live overseas most of the time). Lately, I find their platform very troubling. Last week the android app self-bought some off-brand deep muscle massager in my pocket overseas, and was set to buy 4 more. I discovered this by a confirmation e-mail which showed it was going to send the pocket-purchase to a USA hotel address I used months ago. How does this happen, I didn't have one-click buy on, and when I go to buy products for real, they make me follow many steps.

Another thing I've noticed in the last two years is the blatant AI price manipulation when you leave multiple products in your cart while evaluating them. The prices for those items keep going up, then down a bit, then really up, then they start playing with availability. There is no longer any price guarantee so when I finally paid for my purchase, many of the "in cart" items had noticeably increased. Yet, even two days later when checking prices I found the items has returned to the lower price. Many examples of this, so don't keep items in your cart.

Fake branded products are a real problem on Amazon, I have bought several by accident. User reviews are also being faked, you can read 4-5 star reviews that have nothing to do with the actual product. If you don't believe me read reviews on "sonic bark controllers". I've noticed products that have lots of bad reviews are being cancelled, then resold as a new product to shed the bad reviews. Total manipulation. Most of these products aren't for large dollar items so most of us don't bother to send back. The few time I've bought and left negative reviews, somehow the seller is able to get my real email and write notes begging me to change my review "my family depends on my sales..."

If Amazon has more money than god, why aren't they securing the platform and protecting the buyers? They make more sales not doing so... Again, another example of a good company corrupted by money. I will only be buying things I can't find anywhere else, in fact, I think Walmart is probably the good guys now compared to Amazon. So sad, greed and unregulated capitalism once again doesn't protect the buyer. The "Market" will eventually correct itself? I sure hope so, but it's always at the expense of the little guy.

Date of experience: July 18, 2022
Bulgaria
3 reviews
0 helpful votes
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Fast
April 27, 2024

Fast shipping and everywhere! That's why i like amazon! And couriers are kind and funny. Thank you ;)

Date of experience: April 27, 2024
Arizona
1 review
0 helpful votes
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My Amazon code was invalid when trying to use it I never got code for my Walmart card someone needs to check these out

Date of experience: April 25, 2024
Nevada
3 reviews
1 helpful vote
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Electronic purchases
April 25, 2024

Warning: purchases of new items (electronic) ARE NOT COVERED BY MANUFACTURER SUPPORT. I just found out that you are voiding manufacturer support the item is sold by Amazon and support is by Amazon only for warranty period. Nowhere is that mentioned on the description site.

Date of experience: April 25, 2024
Michigan
2 reviews
0 helpful votes
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Everything was easy
April 23, 2024

Everything was great didn't need any help. Everything was in stock and being shipped on Friday. I am going to be making another purchase in a few days using your redeemed gift cards

Date of experience: April 23, 2024
Massachusetts
1 review
1 helpful vote
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So I received a package today. I had instructed the delivery person online to open my porch door and put my package inside the door. I requested this to keep my package safe from porch pirates. Turns out I grab my package and he sees me and he tells me to change my instructions because by Amazon's standards they can't open door. I as a customer have every right to say how I want my package delivered to ensure it's safety from being stolen. Because of this rule they have I will no longer be a Amazon customer neither will I spend another penny again on them. They have lost a customer for good!

Date of experience: April 22, 2024
Oklahoma
1 review
0 helpful votes
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They were a good company at the start now they have grown way to big for there britches. They don't take proper care an attention to the people who have placed them there all they see is money signs.

Date of experience: April 19, 2024
India
1 review
0 helpful votes
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I had ordered a baby diapers on 12th April and delivery was in 16th. Since I'm a new mom I had hospital consultation but I had opted for COD so I postponed the Dr appointment and waited in my home. On 16th delivery guy gave a 4 second Missed Call. I called him multiple times, either it was ringing or waiting and later disconnecting continously. Contacted customer service and he too tried to reach him. Next day delivery was promised and I postponed my Dr appointment. Next day also I didn't receive the parcel. I called them at 8pm, they told that they will deliver it by 10 and I waited till 10.33pm but no use. I called them again, they told that it will be surely delivered next day and next day I saw the status as RETURNED TO SELLER. Delivery guys damaged the parcel and sent it back since I complained... I wasted 3 days and now deleted amazon account in my mobile and my hubby's. Even informed my friends and relatives to do that. They are cheaters.

Date of experience: April 18, 2024
California
1 review
0 helpful votes
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Not good
April 16, 2024

I dont like the way they behave with customers. I ordered somthin and immididately my account got banned. I am buying not selling

Date of experience: April 16, 2024
Bulgaria
7 reviews
0 helpful votes
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This was my first time ordering from this store and I was amazed at the quality of service. I order a lot, I used to do joint purchases, and I have never encountered such service anywhere.

Date of experience: April 16, 2024
Nigeria
1 review
0 helpful votes
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Amazon is a online platform of buying goods a good prices u can see to buy mostly anything here and the product can be refunded

Date of experience: April 15, 2024
NL
1 review
0 helpful votes
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Great service!
April 15, 2024

The sneakers I ordered arrived quickly and were exactly as described on the website. The quality is great, and I can tell they will last a long time.

Date of experience: April 15, 2024
France
1 review
0 helpful votes
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Bonjour,J'ai acheté sur le site AMAZON une tondeuse électrique sans fil G40LM41K2X (commande N° **************538) le 20 juin 2023, sur le descriptif AMAZON elle était indiquée comme pouvant entretenir des surfaces de gazon de 500 m²; en réalité je n'ai pu tondre que 300 m² (ceci a été vérifié par constat d'huissier le 25 juillet 2023). J'ai envoyé des mails de réclamation au service Clients AMAZON, je n'ai pas obtenu de réponse, J'ai fait parvenir une mise en demeure par pli recommandé avec A.R. Le 29 juin 2023 au siège d'AMAZON, là non plus je n'ai pas obtenu de réponse. J'ai fait appel à un conciliateur de Justice, mais le remboursement proposé par AMAZON ne couvrait même pas la totalité des sommes que j'ai déboursées pour défendre mes droits; j'ai refusé la transaction. Depuis je suis en procès avec AMAZON!

Date of experience: April 13, 2024
Washington
7 reviews
2 helpful votes
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I used to use amazon all the time but started to notice a few things that really got me questioning why so many, including myself at one point, spend thousands of dollars a year on amazon. The first thing that gave me pause was that the first 5 or 6 times I tried to leave a negative review for certain products, they denied the review. I'm not sure why amazon can actually do this, I mean if you cant be honest about how you feel about a product how am I as a consumer supposed to get an accurate product description? I'm not one of those people that only leave bad reviews, so this didn't makes no sense to me. The other thing is that I ordered a $300 or $299.45 to be exact, machine from them. I was looking forward to getting this machine, but the day it was supposed to arrive about an hour after the estimated delivery time I got a notice saying package was damaged in route. So that's fine, I tried to contact the original seller and they stated they would not be able to send a new one that they would be refunding the payment back to me. So fast forward a week or so and they refunded me 289.98. That's almost ten dollars less than I paid for the product, so I contact them and they state that promotional credits are non-refundable. So you are telling me that I have to pay ten dollars for a product that I never received because you guys couldn't fulfill the order? How does that make any sense? I wasn't returning the order, they could not deliver it! Ten dollars isn't a lot of money but think about how many people this happens to every year, they make millions off of doing this to people. In my opinion Amazon is scamming people out of money and half of them probably never even notice because who thinks a company that big would need to do that to people. Needless to say I never got the machine and I was told they couldn't give me back the ten dollars. Lesson learned and I will never use them again.

Date of experience: April 12, 2024
RU
1 review
0 helpful votes
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Good!
April 12, 2024

Everything is fine, the delivery is on time. Good quality, large variety of products. Would shop here again.

Date of experience: April 12, 2024
Arizona
1 review
0 helpful votes
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Easy to use
April 9, 2024
Updated review

It is very easy to transfer the electronic gift card into my Amazon gift card balance. This allows me to either save or spend my gift card balance.

Date of experience: April 9, 2024

Added to my Amazon gift card
June 21, 2022
Previous review

I very much enjoy using my Amazon gift card as a little bank account for saving for necessities. Inboxdollars makes this savings easier.

Date of experience: June 21, 2022
GB
1 review
0 helpful votes
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One time pass codes
April 9, 2024

Being 60yrs old and not technical I bought ear buds costing almost £200? When they were delivered my partner needed a one time pass code she didn't know what it was I didn't k ow what it was? So the delivery went back now absolutely fuming contacted Amazon and told them. Should have received an email with passcode? Nothing said on purchase only want to buy something have it delivered job done amazon rep said OK you can use the last 6 digits of your contact number next day ear buds came again pass code wrong? Now fuming what is wrong with the world and getting hold of amazon support was a chore. Now it take 3 days to return 5-7 days money return What a rip off AMAZON what a load of time wasters shocking all round and customer support yet quick enough to take money off you

Date of experience: April 9, 2024