American ExpressReviews 299

If there is Zero rating option I would have choose that for rating them.
Worst Customer service
Worst credit card security setup
I have other credit card card as well
And I can say, American express has very poor security arrangement against scammers and they will not protect and help their customer even if you notify them right away. They have poor customer service, they only know their part,
American Express was my first credit card and I can not believe they have that much worst arrangement for their customer!. In eight years of relationships with them I have reached out to them for one time only, In first call the customer service agent said they will help me, But I saw they have posted an un even comments and closed my dispute without even notify me! When I called them, they even did not say sorry for that and directly said they can not help me!
I have three other credit cards and I have received support from their help desk and never has experienced those kinds of approaches!
It's 2023, There are 1000 of online threats, as a credit card company they should have all shorts of arrangements to protect their customers! But they are far behind to deal with it... Shame on you American Express...
I am cancelling my credit card, Good By American Express...

IF I CAN GIVE A "0", "ZILCH", "NOTHING", I WOULD BUT I HAVE NO OPTION BUT TO GIVE AMEX A 1!

I HAVE HAD AMERICAN EXPRESS FOR A LITTLE OVER A YEAR AND UNFORTUNATELY, THE """WORST MISTAKE""" I HAVE EVER MADE WITH A CREDIT CARD! LONG STORY SHORT, MY/OUR CREDIT IS EXCELLENT STANDINGS, MY BUSINESS IS EXCELLENT STANDINGS BUT THEY WILL DENY YOU FOR ANY BULL$#*! REASON!

PAYMENTS ON TIME """EVERY SINGLE MONTH""" AND EVEN """PAID WAY ABOVE""" OUR MY MONTHLY STATEMENTS!

"""AMERICAN EXPRESS""" LEADERSHIP TEAM DO NOT CARE NOR SHOW NO CONCERN FOR """EXCELLENT""" CUSTOMERS! THEY JUST WANT TO CHARGE YOU THEIR HIGHLY "OUTRAGEOUS" ANNUAL FEE AND JUST COLLECT YOUR HARD-EARNED MONEY TO GET YOUR MONEY TO THEIR LEADERSHIP TEAM'S POCKET!

PEOPLE! DO NOT GO WITH AMEX AS THEY LITERALLY DO NOT AND HAVE NO CONCERNS! I/WE WISH WE WOULD HAVE NEVER APPLIED FOR THEIR CARDS! THEY HAVE NO REASON "AT ALL" TO DENY US AN INCREASE, NOTHING!

DO YOURSELF A FAVOR AND RUN FROM THEIR ADVERTISEMENT AS IT'S ALL BULL$#*!!

What an awful credit card company. Their signature line "platinum" has very little value. Awful customer service, looks like even after Covid their teams are working from home. They will fill your Neil box with useless magazines. Misapply payments, make you lose miles and best of all when you ask them to black a merchant and they don't - their response is thank you for 25 year but there is nothing we can do. Pay up! Time to make my business somewhere else.

I have been an American Express Card Holder since 1998. I have held multiple products, savings accounts, loans, everyday card, delta card, Macys card, and the platinum card. I have counted on their excellent customer service skills and their massive credit limit increases for over 20 years. I have never made a late payment and even during COVID I made payments above my minimums due. Today I decided to end my relationship with American Express knowing that this will damage my credit score even more. I cancelled all my cards and accounts withdrawing all my savings.
I took such drastic action because I recently hit a bit of a rough patch and am using my credit more than normal and my credit score took a dip because i'm over extended. Even with this I haven't missed a payment with any of my AMEX cards. I received emails from AMEX that my everyday card was lowered by 7k and it would not be reversed unless I made a 7k payment. Then I received another email stating my delta card was reduced to $100 dollar limit. I am so disappointed because you would think that they would take into consideration the 20 plus year credit history with them and not treat me like just a number when I really needed their help. So I decided as long as my credit score was taking a plung because I'm overextended I might as well let it go further and cancel all my cards with AMEX. I've been able to get my credit score up to 8 in the past and I don't need AMEX to do so again.

Had a credit limit of 4000 they lowered it to 1000 for a drop in my credit rating to 691 from 711. So closed the account for credit rating was going to take a hit anyway. May as well take a full hit. Always paid more than what was due. Never even went over 500 credit card use.

I've been a loyal member of AmEx since 1999 so for over 25 years. I've paid hundreds of dollars each year in fees via the Delta AmEx card even though I rarely use the free companion ticket offered. I continue to pay because I felt there was value in being a loyal customer. I ordered a high end oven that I was charged for right away, which is normal for a custom order. Due to the global supply chain issues that were happening post Covid, the oven was on a long delay. Every supplier of this oven told me the same backordered dates so I knew this was accurate information. On the week that the oven was to arrive, I couldn't get in touch with the distributor, the line was DISCO. I then called the supplier of the oven and was told that company ordered the oven on my behalf but never paid so we knew at that time that I had been the victim of fraud. AmEx tells their customers that they reimburse for proven fraud charges yet they will not reimburse me because they said I did not put in the claim 60 days after purchase. In my case, that would be impossible since it was a customer order from Italy and the oven would've never arrived within 60 days. This was a convenient excuse for them not to reimburse me. I have spent countless hours on the phone with various people at AmEx in their fraud and disputes departments and they claim to look into it further, then they send a letter by mail to deny my claim once again. And even WORSE, they just charged me for the oven AGAIN! Since they denied my claim, they put the charge through because they didn't realize I had already been charged for the oven in the first place. I am frustrated, annoyed and disappointed. No one at AmEx seems to care and talking to random help desk people is not resolving anything. I'm at a loss. I'll be ending my long term relationship with AmEx and using my other credit cards in which I don't have to pay to be a member!

Do not pick American Express gift card e card, will not work online, in your mobile wallet or at Walmart, you have to print out A copy of it and take it to a merchant who will type it in to use it, Walmart won't take it, most large retailers won't take it

As per website Amex card holders are eligible for oryx launch in Doha airport. When I shown my platinum card in the launch it was not accepted.

I used the platinum card in February. I paid the bill in full and had no balance.
I attempted to use the card and the card was declined.
Although I had no set spending limit, there was a spending limit set by these $#*!es.

I can not stand them. I was embarrassed when I could not use the card.
Poor customer service, the only reason I gave one star was becaus I qas being gracious.

$#*! Them! They can go to Hell and stay.

I called the customer service department for some help with an issue so when I finally got to talk to someone the first comment out of his mouth was HOW WOULD YOU LIKE TO BE REFERRED AS.He knew I was a man from my name,but he decided to let less than 10% of this jacked up population have input in a corporation.We meed to wake up AMERICA!

I was '2' days late with my AMEX payment due to a situation with my health that caused me to get off track and asked for it to be removed. I pay my balance in full every month on time, I had never been late before this time and have been a AMEX card holder (including business cards) for 30 years...yes 30 years and they would not remove the $29 late payment. My response to them was ok no problem! I will just use my Visa cards or my Mastercard cards which are more widely accepted anyway. For $29 you just lost a loyal customer!

Waste off time. Don't Use there services its not worth it they just charges use. They fraud team. Waste of time,

After 23 years I am cutting all ties with AE. They value a vendor who scammed me over my 23 years of being a "valued customer".

Poor customer service. They advertise Gold Status with Marriott Bonvoy but setup the account wrong so when check in to Marriott there is no gold status. Agents are unable to take action and tell you to wait 5 business days for an answer. Would not recommend to anyone else. There are better travel cards with perks and better service then Amex. Waste of time and money.

M Fuller

Terrible company. They lied to me about a payment made and adjustments to my account. They also refused to give me my card information once the card was cancelled. Alot of places don't even take American express and for good reason. The intros and perks may sound good but trust me, it's not worth it. Never again.

There are still some good points but if you have anything that has to be done outside of a purely buy & pay most any other card will be better

Worst customer service ever. I have been an Amex card holder for 42 years. Service used to be top notch but now it's the worst so I'm canceling my account.
I tried to redeem points. Spoke to overseas clueless customer service people that never called me back. After 3 calls to resolve finally fourth call I spoke to someone in the states. Still not resolved. Fourth call the woman In Arizona said they would FedEx my gift cards to me overnight. I never received them. Tomorrow I will call to see what happened. Probably waste more time talking to poorly trained overseas people who could care less about my issues and just hang out on the Phone pretending to do their job. Amex used to have great customer service but now they are the worst customer service ever. I'm cashing out all my points and canceling my Amex after 42 years. What a disgrace this company has become.

I disputed a charge for a yearly subscription for a software that was not working. I was encouraged to ask for the entire amount instead of 9 months as I wanted to do. I spent a lot of time with their customer service representative providing all the details. I asked if I should submit documentation proving the sub par software I subscribed, she told me they'll reach out if needed. After a month, I received communication that the vendor has provided the contract I subscribed for a year and I have to pay for the entire year. Period. Never a mention about the software nit working, and about my small business having to shoulder $709.60 for a service that doesn't work. I'm usually a Citi and PayPal user. This time I thought I'd be better protected by American Express. Wow! Have a learned my lesson in an expensive way! Going back to Citi and PayPal!