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A Place for MomReviews 2,344

4.6

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 21 days

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Ohio
1 review
119 helpful votes
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You might as well do it yourself. A Place For Mom did nothing. I was looking for assisted living for my mother and was told by the referring nursing home they would set up tour appts. And all kinds of things. They called once and the only thing they did was give my name out to every assisted living place in town so I was inundated with phone calls. The "advisor" was in another city and did not know neighborhoods here. I had to set up all tour appts. And find prices myself. She did not answer emails gave me a long distance phone number and finally called back after we had chosen a place. I'm sure she got a commission for doing NOTHING.

Date of experience: June 28, 2014
Texas
2 reviews
120 helpful votes
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I tried this place for some real help but was pretty much turned away When I said that we only had $4,000.00 per month that we could afford. My dad needs real help and I promised my mom that my dad wouldn't go to a nursing home. I was seeking home respite care and they wouldn't help. I believe that they are just looking for the quick buck from fools that would use them.

Date of experience: March 6, 2014
Washington
1 review
118 helpful votes
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Can't believe the announcer on the Place For Mom television commercials is Chris Ruleman aka Chris Andrews a registered sex offender who served over three years in prison on child pornography offenses.

Date of experience: January 6, 2014
California
5 reviews
17 helpful votes
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Same here
May 6, 2013

Same here. I found A Place for Mom to be pretty useful but I don't know how much I trust them. They are probably just trying to get me to place my loved one in an Alzheimer's home or some lousy nursing home they get paid for. But I still used them for leads.

Date of experience: May 6, 2013
California
1 review
10 helpful votes
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I don't know what you guys are complaining about. A Place for Mom put me in touch with a friendly lady who gave me some good senior care options. End of story.

Date of experience: May 5, 2013
Texas
9 reviews
154 helpful votes
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I was checking out this site. I was hopeful that it could be helpful. After reading reviews online, I am not planning to use this company.

Date of experience: April 8, 2013
California
3 reviews
148 helpful votes
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I didn't find A Place for Mom to be very useful because all their "Senior Living Advisors" I didn't feel like I could trust since the company gets paid for placing seniors. So if the best option for one of your parents is to live somewhere outside of the A Place for Mom network of affiliates. The company tries to make it sound like it's okay that they get paid for their recommendations since their service is free for us, but I don't think it is okay.

Date of experience: March 6, 2013
California
2 reviews
141 helpful votes
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A Place for Mom gets paid based on referral fees from the senior living communities it recommends and provides information on, so I find it very hard to trust any of the information on the site. That means their real paying customers are the senior living companies, not the consumers who use their site. Good businesses shouldn't take referral fees. Aplaceformom's tag line "Trusted Senior Living Advisors" seems spurious. Instead, I would recommend the federal government's elder care locator site: http://www.eldercare.gov/

Date of experience: February 21, 2013
APlaceForMom C. A Place for Mom Rep
over a year old

Hi Rachel,

Thanks for your feedback. We disclose on our website, in our advertisements, and in our communications that A Place for Mom is paid by our participating providers and communities. Because we are paid by our participating providers and communities, we are able to offer you a completely cost-free service. Families are welcome to do their own research to explore communities and services outside of our network, and use that information to make educated comparisons.