ArgosReviews 139

Terrible attitude and aggressive manner shown from the manager in the Argos Oban store. Her after care to customers is dreadful. We had a bad experience from her today when returning a defective item which is still under guarantee. We were told categorically we cannot have this replaced but to send the defective item (we bought in good faith) to be repaired now having to wait for two weeks! She also didn't provide us with any receipt paperwork for this return, we had to go back to ask for this… how amateur! Beware folks buying from this store. Zero stars

I finally got a call from a higher manager I was hoping for a better outcome, but he only offered me the same a collection and refund and a voucher and no replacement, I was very reluctant at first but I agreed with this as I could not cope with anymore stress and neither could my husband, and on top of this because it took so long I could not even buy the same shopping trolley on Argos eBay and get it delivered

Ordered a product to be delivered, no one came. The item is now showing as cancelled in my accounts I have no idea why and they've taken the money out of my account
Unbelievable way to treat a customer, zero communication

Online ordering is a mess. Shop staff disinterested. Goods do not arrive when they should and returning often faulty goods has become a nightmare for customers. Goods lost, delivery drivers do not arrive, delivery companies constantly lying and giving fake reasons for not turning up ( lost paperwork, system down, driver shortages, package lost in system etc) we have heard them all. Such a load of liars. Does Boris Johnson run the delivery side of this outfit?

Just had to send this is to Trust Pilot after a very upsetting afternoon. I bought a featherlight hoover for my mums birthday last Saturday. When we got it home, we set it up and tried it out. My 77 year old mum couldn't push it. My son in law also couldn't push it. You could lift it and hoover backwards but what good is that. I returned it to Argos White Rose Centre today and was told as I had used it, they couldn't do anything about it. We haven't used it, we tried it out and it didn't work on mums carpet. Apparently we should have known this before we bought it. My mum was crying, she has arthritis and I bought it as I thought she would be able to use it. I was asked to take the hoover away with me. I didn't as there was no point, it wouldn't work on my mums carpet. We are now £44.99 out of pocket. She doesn't have a hoover and she is very upset. The Store Manager wouldn't budge. We were left humiliated and upset. I told the Manager we were very disappointed and I would be writing a letter of complaint
I've also googled reviews and it advises, doesn't work on carpets, although in the description it doesn't advise of this

AVOID ARGOS if there is any likelihood of you needing to return an item if FAULTY. The Lancaster store insists they only offer credit notes to be used in Argos for faulty returns. This I refuse as I will never shop in Argos again.

Argos is operating outside the law as it is contrary to the Consumer Rights Act 2015 which states "Goods should be of a satisfactory quality, fit for purpose and as described"
My purchase was inherently faulty and confirmed by Flymo and their Service centre.
I have had only Flymo all my life [80 next year] and the 2021 model 360 has design faults, it is unbelievably noisy and has almost no suction to but the cut grass in its box. I tried two.
On the phone, Argos says You can return for a refund to the method you made the purchase, but in-store they deny it and offer a credit note.
Two weeks ago I returned the item, have made at least 13 phone calls and written by Royal Mail Signed For service. NO RESPONSE.
Argos call centre offers to return calls when speaking to them but never does. You will wait in for nothing.
NO REFUND. So ignore the Refund question below
NO FLYMO
Order number *******771
Now I have referred it to solicitors. I don't need this at 80 next year

It's a nightmare dealing with Argos.
I wish I'd looked at the Trustpilot reviews and see they have 85% as BAD, only one Not even worth one!
GO elsewhere and forget the convenience of being in Sainsbury's

Ordered several Tu items of footwear for my three-year old through Argos click and collect at Sainsbury. I had to return a few of these back to Argos via the same store. My refund never arrived. I had to spend close to one hour on the live chat to attempt to get back the money rightfully owed to me. And even then when the refund eventually came through it was short of £12. I then had to attempt live chat again, which because of the appalling system just kept getting rejected. I persisted and one hour later I have been told I will get my owing £12 – time is to tell on that. At no point was there an apology for the inconvenience. If you don't mind wasting hours of your life trying to claim back refunds, then go ahead and shop with this store. I certainly won't shop with them again

Incompetence from the very first communication. Lots of monkeys, no organ grinders (at least, the monkeys won't allow you to speak to an organ grinder). No decision making, l no problem solving, no customer service, no item, no refund.

Better still, each monkey spoken to threw different faeces. Time frames all different, lies, deceit. It's laughable, really.

Buy best of all - an item I know to have been recieved at Argos not only didn't automatically prompt a refund, 10 days later they decided to confirm with the courier that the item was returned to them. It is in their warehouse. They have seen it. They have touched it. They have ignored it for a week. But, process is process. Can't expect common sense, or competence, or an understanding of what Argos bearing the risk of items becoming lost or damaged in transit really means - and it isn't "we keep your money until the courier tells us what to do" as they think.

We ordered a Bosch dishwasher online which Argos failed to deliver - not just once but twice. The first time the driver called to say he was on his way and asked which floor our flat was on. I told him the 4th floor, then oddly enough 5 minutes later he called back to say he couldn't find a parking space and we would have to reschedule. I looked out the window and advised I could actually see parking spaces round the corner but he said it was too late and he had already left the area! I had to then phone Argos (no-one called me) to reschedule. I got another date for 6 days later but no-one turned up again - this time we didn't even get a phone call from the driver. On both occasions we had were given a 12 hour delivery window - 7am - 7pm and had to wait in for 12 hours each time. After the second failure I had to call Argos to find out what was happening - no explanation was given for the second failure to deliver so I cancelled and asked for a refund which I finally received 10 days later. At no point in any of this did anyone from Argos either phone or email me to apologise. In the end I did what I should have done in the first place - I went to a local supplier who gave me a 6 hour delivery window and delivered several days later. The people I dealt with were friendly and helpful - the exact opposite of my dealings with Argos. This was my first and last purchase with Argos. In future I'll stick to local suppliers who understand what good customer service actually means.

Just dont ever buy anything online for delivery. I spent 3 days waiting in for a fridge to come that never turned up. When it doesnt turn up you just have to wait and hope that someone calls you to arrange another date. Customer service can do nothing to arrange the delivery they are totally pointless. I would avoid at all costs

What has happened Argos? Your customer service used to be excellent. Now it's virtually impossible to get to speak to a human and when I did finally get through to someone they were totally powerless to help.

I've been trying to get a refund for the last 3 weeks. Guild has given me the reference number but Argos would not accept it. I've been in contact with about 8 different people in argos... and it still not over! They keep giving me contradictory information.

It seems everything you want to order from argos isn't in stock ranging from garden boxes to joypads.

Just gave them over 1.5k and been bumped from a unexperienced and lazy chat operator who did not help at all indeed, even after asking 5 times did not gave me his name to complaint...

No more orders...

Their websites had a few issues and now I am delivering late an order for a silly lazy and coward operator...

Wow...

Last order with you

And a big fxxx u [A: James]

Go to clean toilet no to talk to people as you have no skills and so rude even during this times...

Wow, can't believe a huge company like them wastes their money with people like you... it would be better to burn it rather than pay u as ur service is below zero...

Clown james;-) and thanks to your rude service Argos get 1 star review congrats rude boy you will get in touch with your manager...

Enjoy;-)

I bought a TV which turned out to be defective, but Argos refused to let me return to the store where I bought it - a proper Argos, not just a collection point - expected me to return it to a store 4 miles away.
I, done with this useless company!

I purchased a pc which developed fault within months of purchase. Contacted Argos to return and in spite of consumer rights act they insist I contact manufacturer. Have explained time and again consumer act states they are responsible. Argos insist that I phone HP. During this time I live alone, no close family/friends I was taken to hospital and after number of visits was diagnosed with terminal lung cancer and was not able to use phone, on oxygen etc. I wrote to HP signed for twice and they failed to reply. In spite of above Argos are still insisting I phone HP to get PC exchanged. Its now been back n forwards for a year so I have no option but to take this arrogant law breaker to Court after Christmas, very difficult in my situation where my time is limited and perhaps this is what they are hoping for. No customer service no compassion and blatant disregard for the Law.