ArgosReviews 139

I bought phone and the carrier (Parcelforce) send me message with option to deliver to collection point so I select one and they still try to deliver the parcel to my house 2x time so then I fill form on they website to leave the parcel at post office but again they deliver to my house when I contact the customer service they could not help my no apologies nothing I should have the order 3 days ago but still cant resolve simple issue other carriers levae the parcel with my neighbor but not parcelforce or even at collection point and Argos could not help my and told me that they contact the supplier and they will be it touch with me but I did not bought the phone from they supplier but from them what a joke. This was my last time I bough something from them

Andy the store manager Lincoln Sainsbury. We Had a very upsetting experience with this manager over a faulty cleverspa hot tub refund. Argos customer service has opened a investigation on this experience and have apologised refusly on behalf of Andy and have admitted his awful unprofessional manner. They also said i have a right to a refund as its in 30 days of purchase. They have wrote all this on the order notes. Andy is still refusing refund after this and calling colleagues on the customer service line LIARS. He admitted i came in with a faulty product but he has the power as its at his discretion wether he grants a refund or not. When asked why he wouldnt refund even though this is the policy on the 30 days. He says i dont have to give a reason. This should not be happening the way we got treated was harahly unreasonable. Never witnessed that behaviour from a manager ever before. Citizens advice, trading standards, financial ombudsman have now been contacted.

My Hoover broke and I needed a New one quick, I went to have a look at the Argos site, found one on offer, ordered and picked up the same day! Fast easy service and efficiant.

Hi all, I purchased 6 roller blinds for home delivery, a time was set, 5 blinds turned up, I received an email stating all 6 had been delivered by Yodel (not the best delivery company), I contacted Argos who told me the delivery had been split and I will get it later between 1pm to 3pm. I attempted to fit the other 5 blinds and found one of them bent, so I had to contact them again for a replacement (can't get one for two days). About 6pm I contacted Argos AGAIN as the blind still hadn't turned up, I was told delivery could be up to 9pm, sad to say it still hasn't arrived. I will not be dealing with Argos again, awful experience and still has not been resolved, gat a grip Argos.

What used to be a dependable stalwart on the high street is now disgraceful. Been waiting nearly 2 months for a refund (6 weeks since large item picked up by them) of several hundred pounds.

Lied to 4 times by chat staff as they said the refund had been done. Then twice by phone chat.
Gave up talking to them as I don't really want to be lied to. So have started legal proceedings instead.

Maybe a CCJ will make them think twice.

Such a shame a great British high street retailer with a great website has been wrecked. I wouldn't use them again. If you are getting large items with delivery, I'd look elsewhere.

DO NOT buy directly from a store as Argos will NOT give you a refund by bank, you will have to go back to the store to get your money back. I am disabled and no transport and they still forced me to pick up my money from the store and refused to refund my money back to my bank. I would never buy from a store again, its so much hassle and customer support has been a nightmare, this morning they put the phone down on me despite me being polite. I have a really bad tremor and find telephoning very difficult. Now I have to get a taxi which will cost £40 in order to get a refund for a defective product

Spoke to Gillian from complaints regarding a bush dishwasher ordered from Argos in November I have been waiting since then to receive the parts to attach the dishwasher. She rudely told me the appliance doesn't come with the parts and this has been confirmed by her manager Mike from the resolutions team. On the Argos website it clearly states it comes with this part. She refused to discuss it and terminated m chat. Breach of contract and an utter disgrace to Argos allowing their staff and management to lie and dismiss customers who have entered into a contract with them and taken their money from them without despatching the items included in the sale

Brought a 3 arm rotary washing line from Argos took out the packaging to find you need to be 4ft 8 to comfortably use it,
Took back to store and was told as it's already been opened can not return money.
There was nothing saying on packaging about height of line just the line size so how can this be measured before opening.

This shop was used to good quality and if the product broke or was low quality you could return it with no issue. Now the quality of their products is very low. Children bike (purchased in December 2021 for Christmas gift) is literally falling apart, all pieces are wobbly, steering wheel is unstable, little pieces falling off and Argos wont accept return. Their supplier shifts blames on customer (they say the boke is well worn... 3 weeks after purchase... what 2,5 year old can wear off bike after 3 weeks?). It wasn't cheap either, over 100 pounds. Very poor quality service, awful product quality, AVOID, AVOID, AVOID!

Wanted to buy a new smoke alarm and went online, found one and put all my payment details in and pressed ‘pay now' and a message came up saying there was a problem. However, they still took my money! The same thing happened to me in September and it took ages to get a refund. Argos customer service is so bad and I'm not sure I can trust them anymore. Ended up buying from Amazon.

Appalling customer service. No formal complaints service. I had a failed delivery which was a large set of shelves - spoke to the delivery driver on the day and I apologised for not being home. I explained that I had tried to re-arrange the delivery the evening before but the agent said it was out for delivery and the depot would re-arrange. I heard nothing. Two weeks later I called Argos and was told that the item was marked as delivered. Upon investigation, I was told that the photograph the delivery driver took only indicated the front on my property - no item there. It was decided that the driver had proven he had visited but had incorrectly stated it was delivered and that I would get a refund as it could take some time to locate the item - then I could re-order. I heard nothing and after 2 weeks I phoned Argos (today) and this is what they said: management advised you take this matter legal as you did not contact us about the item since the delivery. They implied that the item could have been stolen. Having spoken to the delivery driver on the morning of the failed delivery who said he would return it depot led me to question their logic. Why should I take it legal if they suspect theft - I need details of their delivery driver to report a suspected theft to the police. See how ridiculous that sounds! They will not provide a refund unlike what they had told me previously. Well done Argos! You have both my money and the original item.

I bought a treadmill through Argos for the convenience mainly as they said they would deliver it to my room of my choice and take away the old one,
I know they outsource the delivery of the items to another company but they would not bring the new treadmill to the room and they refused to take the old one
As it wasn't in the garden, it wasn't outside because they never rang me to arrange delivery which they were also meant to do.
I got onto Argos and they keep saying they will contact them to pick up the treadmill but its never happens, I have given up not after contacting then
Around 6 times to arrange collection, im left with the treadmill in my hall for over 2 months now and ill have to pay for someone to take it away
Which was the main reason I went with Argos in the first place. I used to use Argos quiet a bit but I will never buy anything from there again.

I order online as on Sun 28 November 2021 for ''Seagate Expansion Plus 2TB Portable Hard Drive'' and the amount is £56.99. My order number is *******975. I choose to collect it from ''Bethnal Green Sainsburys Local Collect, 291 Cambridge Heath Road, London E2 0EL. Yesterday (30/11/2021) I went to that store to collect my delivery. I was shocked and I found that Argos sent me a Cooker instead of my Seagate Expansion plus Hard Drive. I denied to collect it and ask for a refund. In my entire life, this is the first time I got this kind of bad experience. This hard drive was needed very urgently, but Argos customer service gave me an unexpected surprise. PC World is near to me, but I thought I will get good service and product from Argos that's the reason I bought it from them. Now, I have lost my faith in Argos, if I order again they may send me again another product instead of my one. I think shopping from Argos means wasting valuable time and money.

Having purchased a dryer and agreed a delivery date, the item was not delivered. I spent a long time on the phone before I was able to speak to anyone and the first time the call was lost and no-one called me back so I had to start again. Argos says there was no answer at the door, but someone was in all day. I went on the chat the following day, provided x3 mobile phone numbers and was told that someone would call in the next few days to arrange redelivery. They did not. I chased up and was then told that the item was out of stock and they would only offer a refund. The item was shown on their website £25 more than the price I paid and unavailable. They could not explain where the dryer was that was apparently attempted to deliver and said they did not know when they would next be in stock. They would not let me speak to a manager and in fact told me that managers did not deal with complaints. Totally unacceptable and I will avoid buying anything from Argos. I told Argos that I would be posting a negative review where appropriate and they acted like they could not care either way. In addition, they tried to suggest I should email them, even though I told them that the email sent back an automatic reply saying that the email address was not being monitored.

Order number *******421
Be careful ordering Jewelry
Bought a Necklace (as a Christmas gift for my daughter) which was pictured in a posh Jewelry case. In the description, it said comes with the case. It came in a cheap tacky bag. I started a chatbox, and the agent told me that was only subject to availability - (which was not in the description). I was told it would have to be returned to a store that is miles away, and I have now got to make time for + pay for train fares. There was no option of courier barcode-like some very good online places do Just awful. We have 2 other necklaces coming, and now I fear they won't be in boxes either. Isn't this misleading advertising? The Agent said, for complaints, I need to post, but it's all-time and money, and I probably won't end up complaining or spending a morning traveling to take them back. Very cold, seemingly uncaring, customer service too.
The photos of the advertised product and received product are below

Sony PS4 Controller Only lasts a few months despite item being under 12 months warranty and returned in its original packaging Argos refuse to exchange more than a few times and force my disabled son to use his extended warranty to get his replacement even though the item is returned in its packaging with purchase receipt and still within 12 months of purchase from date of exchange. THIS IS NOT ARGOS'S DECISION THEY SHOULD RETURN FAULTY GOODS BACK TO SONY.