ArgosReviews 139

I'm actually on the line waiting for them to answer. 3 weeks later haven't heard about my order. Of course i called before but they kept saying that they have no info and that the "supplier" will contact me, strange thing that when you pay, you pay to argos...
Anyway, I understand now the bad reviews and those who gave 5 stars are completely lucky they've got their order.
I advise you to go always for collection (where rarely are problems), if you looking for an item to be delivered... look somewhere else... I wish I knew.

Don't bother chatting with the unprofessional staff... you'll just waste your time, oh, if you think you'll call them, think twice, I'm still on the line 40 min later and keep ringing...

Argos, pls don't reply to my review, don't even bother. Rather then reply reviews, answer the people's

Horrible. They are stealing from their customers. I ordered a phone this week and it was supposed to get delivered on Monday, so I stayed home all day long waiting for it. Next day I still haven't gotten anything so I contact the customer service. Apparently my package already got delivered. But it definitely didn't get delivered to me. The chat lady supposedly started a query and tells me I should be contacted again within 24hours. But obviously that didn't happen. I contacted them again and the guy who's called Justin just leaves the chat without explanation after I explained my problem. If I haven't heard back from them by tomorrow I will contact the police and my lawyer. NEVER EVER ORDER ANYTHING FROM THIS COMPANY!

Terrible customer service and all around quality. I bought an item that was listed at the sale price, and was still charged the full amount. When I contacted customer service and they finally responded, they told me that the sale price was over despite it being still listed on their site when I bought the item. I sent them a screenshot of the listed price when I bought the item and they refused to refund me the price and instead left my only option to cancel the item. I truly will not be shopping here again, not worth it! Rude customer service

Arose currently advertising that they sell SIM Free Samsung Galaxy Note10+ 5G 512GB Mobile Phone–Black 202/1960 for £549 I tried every location locally but nowhere had it. I contacted customer service advice I was prepared to travel to any location to purchase and collect. Their response was we can't check stop. I emailed their head office same response. I attempted to check each region to determine where the phone could be collected without success. 2 months later the phone is still advertised and still no where stocks it. Argos need to get their act together.

ABYSMAL CUSTOMER SERVICE! My daughter ordered a desk from Argos. When it was delivered, only one of three parts arrived. As the other two parts could not be found, the part was uplifted and she was refunded. We ordered another one on her behalf online on Thursday 17th September and we're due to collect it on Wednesday 23rd September from Dunfermline. Dunfermline called on Saturday 19th September to say that the desk we had on order was not complete but a new one could be sourced for pick up today Friday 25th September from 9am. I received no text to say the desk was ready for collection today so I called. My order had been cancelled but I had received no notification of this. The gentleman said that this was probably because there was no contact details attached to the order! How had Dunfermline managed to call me then? The first order which they cancelled was also made through my Argos account! The desk meantime is only in stock somewhere over 400 miles from our location (I believe that to be Canterbury) and from the information gleaned from the gentleman I spoke to, the desk is not due back in stock until 15th January. We're there/are there actually any COMPLETE desks available? Well there might have been at some point as my other daughter has one in Gloucester. Could that be the only one in the whole of the UK?!?

Ordered a washing machine - all other on line companies offer next day or 3-4day deliery. Argos offered me the earliest slot of 17 days. I was going away for 7 days so decided I could live with the wait and at least I'd have all my holiday clothes to test it on. 2 days before delivery they magically changed my slot to another 18 days out and asked me to confirm this was ok. 35 days wait for a ashing machine. What a joke. I cancelled. Now waiting for my money back - they have had my money for 20 days... thanks Argos...

Disgusting and incompetent
ZERO STARS INCOMPETENT BILSTON ARGOS. Awful time at argos today(15/08/20), went to collect 6 items all paid for online using FT, once receiving my items i left the store and stood outside for 5-10 minutes sorting my shopping out, then the staff member who served me and dealt with my order ran outside snatched the item out of my shopping trolley told me i can't just take things mumbled something to her colleague and went back in store, then her colleague asked why i was standing outside the store and i said waiting for my item that she has just snatched. It turns out the staff member (small, young blonde hair) gave me another customers item and I get accused of stealing. I had ordered a curtain rail and the other customer had ordered a curtain rail. After going back in store in turns out they are 2 very incompetent women who couldn't find my curtain rail. Absolutely disgusting, what a coward she can't admit her screw up so accuses customers of theft, and to top it all off the customer accused me of stealing her item. Avoid Bilston argos like it was riddled with covid 19. The staff there are incompetent. We should be able to give zero stars when it deserves zero stars

Monday 8 June you delivered me a Normandy 5 draw chest. In final assembly we realised that the top had "drop" damage. No luck at all on chat lines re. Covid too busy!
In the end wrote to Argos head office enclosing a receipt plus photo of corner damage. Still no reply. This not like Argos and I am now getting so fed up with this "no customer care line free to help"
Everything cannot be blamed on Covid, where can I speak to someone please who will help me. All your Argos stores are still closed too.

Back in March I placed an order for a printer and it arrived on the day it was due. From the start the printer has been nothing but trouble with terrible quality streaky, patchy and washed out prints. Then after a handful of unusable prints it says "Low on ink" so i just presumed it must be faulty as my Sister has the exact same printer and says how brilliant it is.

I have VERY bad anxiety so i never use the phone and always prefer to email. There is NO contact email address on the Argos website which seems ludicrous to me in this day and age. But with some searching i managed to find an email address so i contact them there.
I get a reply saying before they can look into my order they need me to confirm my full address to which i reply straight away. Then exactly 30 days later they finally reply and tell me to get in touch with the manufacturer of the printer. I find it convenient that they reply exactly 30 days later so that i fall outside of their 30 day return window.
As i say i have VERY bad anxiety and never use the phone so to have to contact another company is just too much for me. I haven't even left my house for 20 years so that gives you an idea of how serious my "Issues" are.

So i am now stuck with a printer that does not function properly. The printer was packed up into the original packaging and put in our spare room shortly after it arrived as it is not fit for purpose.

I have since emailed Argos countless times and have not had one reply. And looking at all their other reviews it seems i am not the only person to have been ripped off by them. It's bad enough for people who don't have any issues to lose their money but for people with Mental Health issues like myself it makes things So much harder! It seems Argos do not care about that as long as they have your money they do not give a damn about what happens to your item.

How can a HUGE company like Argos be allowed to send customers faulty products and then simply do nothing about it when the customer informs them?

I know that it is a very difficult time that we are all living in right now but i placed my order back in March. If Argos could arrange a collection i do not mind at all. All i want it my money back.

And obviously i will NEVER be shopping with Argos ever again. They could take a tip from Amazon as their returns process is simple and hassle free.

Tried returning an item bought in the covid lock down and finding it impossible to get either a refund or a replacement. They expect me to organise my own! This company does not follow the law with returns and repairs.

The local store manager at Barrow-In-Furness were rude and unhelpful. Instead of phoning the manager to ask for advice they ended up calling the police on me because she doesn't understand consumer rights. I will never shop at Argos again.

It seems that Argos have stopped collections for return items. They expect us to store items indefinitely until the end of the Covo crisis. It was only when I went onto the Argos site that I only then found out about the storage issue; they don't tell you about this when you order. We ordered a Spear & Jackson S2434CR lawn mower which had a defect in manufacture but this is a bulky item to store. They seem to be determined to stop anyone contacting them about this. Telephoning is impossible and they send an automatic reply to emails saying that they don't look at them! If you are thinking of ordering a large item, as we did, think do you have room to store it.

Awful experience with Argos - terrible customer service from the telephone CS team

Reserved an item from a store 20 miles away (item wasn't available anywhere else)
Spent over 2 hours & fuel to collect item.

Back home, tested item was faulty (potentially a returned item) and should not have been resold.

Told Argos they should at least compensate me for the wasted journey, or offer to send a working replacement. They refused and said it "was a personal choice to collect item". It wasn't a personal choice to be sold a defective item!

A rude manager by the name of Rebecca refused to show any empathy and consideration for my awful experience.
Was told I could hand write a complaint to the Head Office of which I would not receive any correspondence. Very bizarre as there would be no proof that my complaint will ever be dealt with.

Argos has a poor dispute service and wont take responsibility for reselling returned & defective items. They hide behind a poor customer service policy which does not take into consideration the effort a consumer goes through to collect an item. They are also unwilling to take complaints via email and wont offer to post out a replacement.

Other online sellers are far more receptive and the distance selling regulations in the UK are far better than when physically purchasing from a store. It makes you wonder why the high street is failing us.

Argos simply hides behind a dated, inflexible and rigid Customer Service Policy which seems to make the managers think they can be rude to paying customers.

Poor form Argos!