Art.comReviews 175

I spent over $197 for a picture that arrived with a misaligned frame, with damage to the frame, and with a damaged picture. Went into the trash. I made an expensive mistake buying from Art.com.

Suggest you read the return policy carefully. You pay shipping. Also, my return refund will be in about TEN days, not 3-5 business days - called them & my return still received Monday. Today is Friday & its not checked in yet. It's been there 5 days. She's "gonna speed it up for me"..

Framed canvas arrived much darker than example given and it looks cheap. Won't use them in the future.

Twice these idiots have shipped my order to the wrong place. Then when you try to reach them the phone number says only online chat is available and the online chat doesn't work.
Save yourself some frustration and money...DO NOT ORDER ANYTHING FROM ART.COM

I bought a large, framed, canvas print for $350 back in October, 2022. Just 5 months later, all edges of the frame have separated. I contacted customer service and they quickly responded that we are outside the 45 day window and I can't return it. I didn't want to return it, but was hoping they would give some suggestions. I will not be ordering from them again and should have checked reviews before I ordered in the first place. Don't make the same mistake I made - there are many other good, reputable companies out there.

I ordered 2 prints on Jan. 10. It is Feb. 21 today. They say my prints are delivered. They are not. Haven't been able to successfully communicate with them. If you are looking for art prints, try somewhere else. America is about competition to be the best. They, most definitely, are not.
Following up today (Feb. 22) after getting a reply from a BBB complaint I filed. They put the responsibility on me, it seems, to prove I ordered the prints (I have several screen captures of the tracking page). The only progress is they have changed the tracking page to make it appear the prints were delivered two weeks ago (this contradicts the screen captures from the interim).

For over $350.00 I received a print framed of very low quality. The mat doesn't fit with the print and the frame is now real wood! Don't buy there!

I purchased a wall poster for my son on Dec 5th.I received an email confirming my order and a second email alerting me that my item had shipped.In early January I realize my son never got it so I find the information and email Art.com. I have never received a response.I follow the procedure to find the order on the website, I provide my email and the order # and it tells me they can't find the order. The company has got their money and feels no obligation to assist any further obviously.Thanks for nothing Art.com!

Print was fuzzy. And there was lint under the glass that could not be removed because the back of the frame was sealed. Making a return on the website also has been difficult. The instructions say click on "Return Items" but there is no such button.

Ordered a picture with frame Nov 30 2022. Email from art.com says that out of stock and suggested another frame I accepted thinking that it was available to be made. Today Jan 3 2023 I have to get in touch with them,now find out that frame is now also out of stock. Ive cancelled the order. I understand it's the holiday season and things get delayed but I suggest they update their stock of frame to avoid customer disappointment.

I make an order with some light. On website, the price on the site and final order was $0, and they charged me for $49 after shipped. No customer service reached out and alerted me the price difference. When I asked to return the item, they replied and said it is unreturnable. This company is a scam.

I've notified art.com repeatedly that they are selling bootlegged copies of copies my Civil Rights Photographs, most notably of James Peck, a badly beaten Freedom Rider in 1961.

They tell me to fill out forms, etc, etc. I'm old and don't have a Secretary to handle copy right thieves.

Art.con is a disreputable company that has stolen my work.

They want you to buy pictures and create "wall decor". Then, when you receive the product with the intent of creating wall decor, using the same subject theme and you even order the same frame or matting and most importantly, the same size, they come out being 3/4" difference in height. You don't notice the difference in width so much as you do the difference in height when you set them next to each other. They (in my case "Stephanie" who was nasty and rude) just point out the disclaimers. Don't go here. They always run late and when you contact them they treat you like you are out of your mind for saying anything and make you feel like dirt. Don't go here. You have been advised.

Picked a print then the frame. All the frames were priced as advertised. My frame came up $20 more than the other frames. I was told that particular one cost more. I asked where I could find that notation as now Art.com claims the advertised prices for frames are "just a starting point". When I asked again where they mentioned there were unadvertised upcharges on the website, I got crickets. Communications with customer service went dead. I almost didn't catch the bait and switch tactics. Pretty disappointed as I'd had good results with them before. They went from 5 stars to none. I don't have a receipt as I never got to the point of purchase.

After repeated attempts to obtain help logging into the art.com site and receiving curt and unhelpful responses, I am baffled that these people are still in business! Is there an owner there that cares about the business? Reads reviews? I am shopping online a great deal on a current project and have no issues with Amazon, Ballard Designs, Grandinroad, Wayfair, Crate and Barrel, Williams Sonoma, CB2, Pottery Barn and everyone except Home Depot, whose website isn't responsive (the people are friendly and helpful though). Shameful! And it is so frustrating for potential customers looking for help finding their account information.

We paid over $400.00 for a framed print (acrylic not glass). After just over a year, it's formed large, extremely visible bubbles beneath the print. The art is not exposed to either heat or cold, nor is it in direct sunlight. We reached out to Art.com, given their 100% satisfaction guarantee, but was told that's only valid for 60 days. Be warned.

They consider my gift certificate as a discount. A gift certificate is a form of payment. Not a discount!
Do NOT USE THEM!

I ordered a canvas painting on April 24,2022. I still have not received my order. Production issues they say. Don't have the print for production. But it's still on the website. PLEASE don't order from these people.

This site is ridiculous. I just moved to a house that has hooks for about 50 pictures. I ordered 2 from Art.com on March 2nd... Every time I try to find out where my order is I get "In Production". I don't understand. How can you run a business where print production takes nearly 2 months? On the live chat I was told that they would expedite the shipping. What BS. I wish I would've read the previous reviews prior to ordering. I've bought other prints from Minted.com, Society6.com, and Allposters.com with no problems... Please check out these sites before you order anything from Art.com. Also, you'd think they'd know what they're doing based on the number of sales emails they send. Delete them and shop elsewhere. This company is beyond frustrating.