business logo of Asics
asics.com
active, casual, streetwear men, womenAge 13-18, 19-25, 26-45
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About the business


asics.com
+1 855-233-3120
Japan
Asics is part of Asics Corporation
Clothing item from AsicsFashion apparel by AsicsMerchandise from Asics clothing lineAsics fashion product

Business Highlights

General

Parent Company: Asics Corporation
Target Gender: men, women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $10
Free Shipping: sometimes
Free Shipping Detail: for oneasics members for orders over $50

Returns

Return Policy: not free
Return Instructions: unused products with tags in their original packaging with the receipt
Return Cost: $4.99 fee (non-members)

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, streetwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 855-233-3120

Payment Options

Payment Methods: card payments, Apple Pay, financing
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

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Asics Reviews Summary

Asics Canada has garnered mixed feedback regarding its reputation and customer service. Positive sentiments often highlight the brand's long-standing quality and comfort in running shoes, with many customers expressing satisfaction with the performance of certain models. However, significant concerns have emerged related to customer service, particularly regarding delayed refunds, unfulfilled orders, and inadequate support during the return process. Customers have reported feeling misled by the company's policies, leading to frustration and distrust. Overall, while Asics maintains a loyal customer base, addressing these service-related issues is crucial for enhancing customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1
value
1
quality
1
France
2 reviews
1 helpful vote
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I usually don't put more money than 100 euros in running shoes. For these pricey gel quantum 360 4, i got a nice deal, the second pair of shoes at 80% off. When i tried them at the asics shop, they felt great. Cushioning is important when you run a lot and are not light (i weigh 85 kg). Asics is usually an excellent and my favourite brand for running, and i ve never been disappointed until this product. When i buy a pricey Asics, i have some expectations. After 18km of in wood running, my knees are sore. Really disappointed. Be careful if you choose this product. Mine was made in Vietnam. Coudln't find any similar comment on the internet.

Date of experience: May 9, 2021
Texas
2 reviews
6 helpful votes
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Ordered a pair of shoes. They never arrived. Got charged. Called over and over, sent email after email. Am now disputing the bank to get the $85 charge off the credit card. This is fraud, Asics.

Date of experience: July 13, 2020
Canada
3 reviews
7 helpful votes
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Not trustworthy
May 20, 2020

Asics Canada website is not trustworthy. I bought a pair of shoes and returned them because they changed the fit so that after 25 years of wearing the same size they no longer fit. So I returned them to the address requested by Asics. They stated quite clearly that there would be "up to" a 14 day hold on them before being processed. Now they are doing a bait and switch and saying it is a minimum of 14 days and they don't know when it will be processed. Very unethical way to do business IMO. I do have the actual emails of all correspondence, it wasn't just a verbal one. I recommend that you stay away from any dealing with Asics lest you have to return your purchase and end up on the never never plan for your refund. Not to mention that the quality and fit is not what it used to be. I sure wonder what Tiger would think about the way that the North American division treats their customers and their lack of customer support.

Date of experience: May 20, 2020