(update: Decided to phone Customer Service to request a return label a THIRD time. Was placed on hold for 20 minutes, at which point Prana's phone system informed me I was being disconnected. This company is unethical! They seem to have no real return process.)

I purchased two items — a zip jacket and some trousers described as "jeans" — that were not as described online. The jacket did not conform to the Prana size chart. The trousers (definitely not jeans) were more like super-thin pajama bottoms. Not what I believed I was purchasing. I want to return both items (Prana charges $8 for returns), but the Prana return process requires customers to request a return label. I have submitted two requests, over the span of about three weeks. I have not relieved a reply. So I am, at this moment, stuck with unwanted, unusable merchandise worth around $170. Never shopping here again.