AudibleReviews 581

Unfortunately i got signed up via Amazon. That become a subscription i did not need or did not use. It was not easy to Get rid of this but i succeeded. So now what should i use the credits for? I Get emails, you have 12 credits, i long in and there is 0 credits just like before. Hmm contact custumer service, click away and you Can chat with a chatbot.

I see the money as lost, i will never Get any value from it and in my opinion its a scam.

I was a loyal user of audible until my account got put on hold. I can't log in. I've called there codeine support line numerous times. After multiple transfers between departments t and thinking maybe - just maybe I can get back on. They say - it looms like you about odd on hold. I get put on hold. And every time after about 45 minutes on the phone with them they just drop my call. He is it so hard to just tell me what's wrong or take my account of hold?
I had over 500 books in my library on audible and they claim you always have access to your purchased books - well that's an extreme load of BS!
Don't bother with audible they are not at all customer service oriented.
Yes I'm PO'd and angry but this is all I have left to do since they won't help.

So somehow audible can just pull debit cards from the clouds on accounts u don't have. I wouldn't recommend signing up for them u will never get to cancel I don't even have a account and my brand new debit card was charged so not sure how they got it and ŵhen I called after telling the representative I didn't have a account she keep asking me for info they were basically giving me the run around, so I had to go through the process of disputing the charge which is a hassle, because audible refused to return my money.

The gift subscription is a joke. If the recipient has ever been a member, they don't actually receive the full gift. Either credits or the subscription, but not both. It's poor advertising and keeping this detail in small wording below the selections is a shady practice. Thanks, Audible - you have lost my business.

I was paying my premium monthly for several years and the monthly fee purchases credits. I had so many unused credits that I put my account on hold, and then temp cancelled. They deleted/cancelled all my credits. Basically theft as I paid for those! Do not use audible. They are crooks and thief's.

Takes 5 pages to actually cancel your membership and after clicking through the first few pages of "cancel my membership" I didn't realise it did not actually cancel and charged me $15 without any notice. Stop trying to be greedy pigs and make your cancellation ONE. CLICK.

How this company can even get away with putting charges through on my credit card when I don't even have an account with them is FRAUD! I used to have an account with Audible Canada sometime ago, but never with Audible USA. I called them but they had no explanation why they have been charging me for a NON-EXISTING account. I wonder how many people get scammed by AMAZON for Audible charges. I am sick and tired of these corporations who don't give a damn about customers.

I have never signed up for audible and they were charging my credit card 9 mos.! Canceled card & again they somehow got my new card & scammed me again! I am contacting the FBI on this Fraud by Audible!

I noticed charges on my credit card. I"ve noticed charges for Audible. I have a.Never sigh up for this. Call customer service.They kept me on the phone for 28 minu. I am 71. Really can't afford all thoses wasted minutes. They co fine any purchases or any account. I did get my money refund. The customer service representative who name was Delisha left silence moments up to 5 minutes. I kept having to ask her are you still there.You know my blood pressure went up. What an experience.

After purchasing audible, I realized I wasn't using it on a regular basis and put a hold (or so I thought) on my membership. Due to this now my credits will expire! Isn't it like purchasing a gift card? Even spoke with a manager there John K who advised me (as a not so young person and not entirely not used to hearing books) that I was out of luck. Apparently its all in there term and conditions. A complete rip off.

I am a long time user of audible. The first few updates were great but now the app won't let me access a huge section of my library because the sign in has changed from username to email. Very disappointing.

I called in to find out why i had a $248 charge on my CC from them when i had just cancelled my trial membership (that i ended up paying one month of $15.99 or whatever it was). I spent 2 hours on the phone with multiple agents and their supervisors, trying to get to the bottom of what had happened. My amazon account is secured with a one-time-password, but that didnt stop this fraudulent transaction. They wouldn't reveal who had been able to make the charge against my CC or how that could even have occurred. I had both supervisors send me emails explaining why they couldn't reverse the transaction or give me more information. All i got back was a bunch of doubletalk and gaslighting bs. Now i have locked my CC and will have to file a fraud report to try and reverse the payment and then go through all of the pain with setting up accounts and payments that use that number. Its insane. Theres some kind of coding flaw or other problem that would allow this to occur. Who in their right mind would commit fraud/crime to get an audible account. It just doesn't make any sense. Yes i have checked with everyone i know that might have had some far-off possibility of doing this - to no avail. This company sucks. I tried to resolve with Amazon and they offered no help either. Customer service has gone to crap, and thats after I didn't think it could have gotten any worse already.

So it took 3 different representatives PLUS an unfit supervisor to finally help me with what I needed which was a simple transaction to be done.
They asked for personal things which I POLITELY declined several times cause they don't need it AND they're treating their customers with SUCH disrespect and disgust!
This is absolutely ridiculous and unacceptable behavior that should not be coming from PAID EMPLOYEES! I seriously hope that the CEO of audible sees these complaints cause their employees and supervisors obviously don't care about their customers and that is just the saddest thing I've ever seen!

I sought help from their online chat but from 7.20pm to 2am, I was bounced between 8 different representatives. They asked for the same information countless times and stated they would call to help but after the third time of promising that I gave up. ABSOLUTE WORST service.

This is insane. I've never used this service and have been charged every month since 2022. I tried to reach out to customer service and get my money refunded but because I must've accidentally clicked on a title, they refused to credit all of my money back. I then provided them screenshots that it's still in the "not started" section and still refuse to process my full refund. I've never once used this service. I could understand if there were all these titles in this, but it's one book that was never even started.

You can't access your account without your mobile number and to change your mobile number you need to log into your account! So dumb lol. I've been locked out and unable to make a new international acct ever since I moved overseas cause I don't have the same number.

Can you believe there is NO online customer service for a service that is literally 100% online!

Audible is fraudulent company operating under the name of Amazon. They charged my credit card for five months without my consent and returned only three months of it.

I would give them 0 stars, if I could. After paying £7.99 per month, for 70 months (£560), I still only have 6 credits (6 months worth)! And I only listened to a few books, in total. All of which I will also end up losing. Absolutely criminal!

I worked with a producer to create an audiobook of a book I had written. We arranged for Audible to sell it. A couple of days later, we noted an error--it was entirely our fault, but easily fixed at our end. I told Audible we had a new version--but they have refused to replace the old version. It's not about money, or work, they say.

To be fair, they are very polite, but insist they have "procedures" and refuse to accept our new version until there is a high-level review that could take days or weeks. This is ridiculous. It didn't take this long for the initial listing--why does a replacement take weeks? Very disappointed.

My card expired so I decided not to renew the service since I wasn't using it hardly. So Audible.com decided to start charging my Wife's CC that was linked to our Amazon.com Account without permission, she had nothing to do with Audible. I had called and cancelled the service and was told the charges would be refunded to her... next month they charged her AGAIN. Called back again and the Audible rep sounded like they were on the Moon, turns out they were in the caribbean which I just hung up since I'm in the US. Called back again and was told the service would be for sure cancelled this time and her card would be refunded. Next step if it's not refunded is to call the CC company and report this as a fraudulent charge since they did not have permission to charge my Wife's CC. I won't ever be using this service again.