The Because MarketReviews 104

They offer a sample for $2.99 without making it clear they are going to auto ship and Chatham your CC. They Refuse to send a return label or even issue a full refund. It will cost as much to send it back as they would refund me. Do not recommend doing business with them.

I heen trying to reach someone to return items thst gave me a rssh. They refer you to a portal that only creats another order. I asked for return lable to ship. Back the products i cant get help. I was charged $50 after a trisl. Offer and was not aware they would send me or bill me this is the worst company to reach or get any help through on line or in person
Do not order any free trial unless you want to be billed and taken advantage of and cant cancell your orders or get into your activity of account to cancell but just be billed for new orders

From beginning and it has never improved. Customer communications with company is poor. They can't seem to adjust to our needs. The product is great, but i am very annoyed by lack of being able to communicate. They never tell me anything or ask me anything. And any request on my part has to be over the phone, which is inconvenient for me. I do dont hear well over the phone. But online communications is nonexistent. Plus i often do not have a phone to use. They claim to inform of delivery and payment but never have. I just got a delivery that i tried to cancel a couple weeks ago.

Disclaimer: First in my review, I am not calling anyone a criminal. I am not accusing any one, business, or organization of anything illegal. My review of Because Market-A California Company (c)2020:

Cancelling your subscription is not as difficult as you think. To do this, never give these people your credit card #. Instead, use Paypal. Paypal gets you cancelled, quickly. However, they can't guaranteed your refund, because you agreed to billing terms, that were "BURIED SOME WHERE DEEP IN THE LITERATURE OR WEBSITE" you viewed. This company may have possibly, uses tricks when marketing their products. They tout their product with plenty of information and many pictures. However, they don't do much to make certain that (you). The consumer are aware that you are in fact signing a contract, (until cancelled). They do this by: BURYING critical, helpful and informative information that will help you make a better decision as a purchaser.:
In the meantime here are some links about how companies like this one get this almost tricky tactic off on unknowingly consumers:

https://www.consumer.ftc.gov/articles/0101-free-trial-offers
https://www.ftc.gov/news-events/press-releases/...
https://www.ftc.gov/news-events/press-releases/

The above articles are titles:
1. FTC send $8.7 million dollars in refunds to deceived Trial Offer Customers
2. Free Trial Offers, information from the FTC
3. FTC Halts Subscriptions that deceive people.

Hope this has been helpful.

11/27/20 This is an update to my original review:

Today, I received a package from Because Market, that contained 4 pkgs of the original products that I rec'd on trial. I am not apologizing for my original comments, but must say in all honesty I am happy with the delivery. When I first saw the charge for over $33, I thought it was for the 1 package of 12 or 15 garments(whatever) when I saw the delivery contained 4 packages, I did not feel like I was not getting the best deal for my money.

After my initial contact with Paypal, they discontinued the auto-pay options, that I referenced in my earlier comment, denied my refund citing the BURIED billing terms that I did not see. All in all, I repeat I am happy with this delivery.

My only suggestion to Because Market, be certain that the customer understands that the trial does automatically deem you to auto-bill and delivery. Make that fact conspicuous, clearly and highly visible. People are going to buy your product, or they are not, but, they will have more respect for your effort, and are certainly more likely to refer you to friends and family.

From this point on, I will contact Because Market for future deliveries on a single-pay-single-delivery basis. At the end of the day... the products work for me.

Sorry for any misunderstandings.

I received two different samples and was completely unsatisfied with both products. They have youy pay a $2.99 fee to ship a sample but the sample is a 20-unit pack instead of just a sample! How crazy is that?

Although the Willow briefs fit better than the first sample I received they are inferior and less comfortable than the brand I purchase at the market so I have cancelled my subscription. The pad inside the Willow briefs is not completely glued down at both ends of the pad and is very rough and uncomfortable against the skin. The last thing you need is a rash in that area of your body! DO NOT GET SUCKERED INTO THEIR PITCH!

Sent a sample. Exactly what we needed. Then our first regular shipment was a totally different item. And the emails I am receiving... are telling me it's a new improved item... I did not pay for a different item. I paid for the item I requested. They even asked me to send pictures of what I received. Which I did... still not wanting to give me my $$ back. The larger one in the photo is what I received in the sample and what I need to keep getting. So please tell me these are the same? No they are not. And for some people this won't matter for my disabled son it does matter.

I can't thank this business enough for providing me with the support I need. I have tried many incontinence brands in the past, but Because seems to get it right on the dot from the fit to the material! When I chose the wrong amount in my trial pack, their customer service team went beyond my expectations in helping me correct my order in a timely manner and making sure the product I chose was correct for my lifestyle. I received my products in the mail fairly quickly and conveniently. You guys have earned a happy and returning customer!

I have tried a lot of different incontinence underwear. I'm a large woman. I finally found one that fit well and I was okay with wearing on a daily basis! I signed up for the plan where I got 60 pairs of XL underwear a month. After receiving my second shipment, I received an email advising me that they now had XXL size available. I decided to give XXL a try and so I changed my 3rd shipment to XXL. To my amazement even though they were larger they ripped at the seams! I decided to change back to my original order of XL and had increased the count to 80. I received my 4th shipment yesterday, 3/5/20, and I went to put a pair n this morning. THEY WERE SO SMALL I COULDN'T PULL THEM ALL THE WAY UP! I contacted Customer Support and was advised that the underwear I received was their new underwear because the Classic Underwear, which is what I originally ordered and had been receiving, was no longer available! Since I had changed from XL to XXL and back to XL I no longer qualified for the Classic XL because I had changed my plan! No where on the order page did it state that if you changed your plan you would no longer qualify to receive the Classic Underwear! Even though it is available to those who were receiving it and didn't make changes to their plan, I'm being penalized because I tried a different size at their prompting! Now if I return the items I have to pay for the return shipment, EVEN THOUGH IT WAS OUT OF MY CONTROL THAT THEY CHANGED THEIR PRODUCT,!

I tried the Maximum pads, not on Auto-ship but just one time. I only ordered 20 so I had to pay for shipping. Well it was worth it. I think the pads are very good, they said that they were better than the Always and I agree. They are sticky enough on the bottom and hold well, and don't leak at night.

I CALLED TO PLACE AN ORDER AND WAS TOLD THAT MY NEXT SHIPMENT WAS ON SEPTEMBER 29,2019. I TOLD THE PERSON THAT I WAS TALKING TO THAT I COULD NOT WAIT THAT LONG SO I WANTED TO PLACE IT NOW AND SHE ARGUED WITH ME. I CALLED THE NEXT DAY AND THE SAME THING HAPPEN WITH THE GUY I WAS TALKING TO. WHEN YOU ARE TALKING TO SOMEONE OUTSIDE OF THE USA, THEY CAN NOT UNDERSTAND ME AND I CAN NOT UNDERSTAND THEM. BOTH TIMES I ASKED TO SPEAK WITH A SUPERVISOR AND WAS TOLD THEY DO NOT HAVE ONE. I WILL BUY MY ITEMS LOCALLY AND SUPPORT THE USA.

7. 12. 19

Because Inc.(?)

On July 10,2019, I placed an order (re-order) online for underwear. The photo on the re-order sheet showed a women's underwear, but since the re-order request was emailed to ME, a gentleman, I just thought it was no big deal. After thinking about it for 5-10 minutes, I said I better check it out just to make sure. The person I was connected to at 10:52 a.m. (MT) was a male. I apprised him I just wanted to check whether the order I just placed I was for Men's underwear. He said, "There's nothing that can be done to change it." He didn't even say or ask for anything else. I informed him that I just placed it 10 minutes ago. He repeated the same. I then asked to speak with a manager, and he said "There's no manager." I then insisted for at least 5 minutes that I wanted to speak with a manager. He repeated the same. I then hung up.

I then said to myself, let me call again, and see whether I would get a more polite representative. Basically, SHE said the same thing, but at least said she indicated that she would try to change the order. I then informed her that if I didn't a confirmation of the change by the next morning, that I would be: 1. Cancelling my account with Because, 2. Informing my credit card company to stop any payment, 3. Sending ANYTHING that I received back to Because.

I don't know what kind of training program you have, but based on my experience with these two representatives I'm shaking my head. I'm also appalled to hear THAT YOU HAVE NO MANAGERS. It appears that you're cutting as much costs as possible, and that your customers have to go through the same thing that I'm experiencing. I'm sure they'll feel the same as I do, and hope that you pay the price.

No need to contact me, as I've already changed to a different supplier.

Appallingly,