Best Choice ProductsReviews 289

We had an issue with one of the bolts in the raised garden bed we bought through Amazon. I contacted Best Choice directly and they promptly resolved the situation by sending us a new bag of parts so we can finish the assembly. We haven't received them yet, but I am confident they will arrive as promise.

I ordered a dinning set through Amazon and just received the table. I called them and they gave me 2 tracking numbers for the same product ( the table) no chairs to be found.

We ordered a coffee table via Walmart that was a Best Choice product. It was delivered with one leg defective. I emailed Best Choice Products immediately. They emailed back within a couple of hours asking for a picture. Within less than 8 hours they stated they would send out a replacement. 5 days later we had the new product with zero defects this time. I'm very pleased with their customer service and their response time on making things right. They stand behind their Best Choice products. I highly recommend.

This company has great products and customer service. It seems like I've been buying something from them every year. The quality and price are awesome. First an awning, then a sectional and now bird bath...

Best Choice Products is a TOP contender for the Absolute BEST Customer Service. They pride themselves in Giving good Customer Service. They are excellent listeners to the Customer and strive to make sure the customer is happy. I recently bought an Egg Chair and they exceeded my expectations ensuring I was happy with their product. Basically everyone sells products but the customer service is the most important aspect of a successful company. I am very pleased with my experience with Best Choice Products.

I ordered a 4 piece outdoor set and was pleasantly surprised and love it. It came very quickly. I had a slight problem and the customer service got back to me immediately and they were so pleasant and fixed the problem immediately. I highly recommend this company and will definitely buy from them again.

Making Home Depot look bad! Every bag was taped shut not sealed. Reused bubble wrap thrown in. Everything was going smooth until I got to the culprit that caused the original return. If you are going to ship returned products to a new customer have the decency of checking it out first! Planned on spending the day designing my bird sanctuary and you all put a HUGE damper in it.

I ordered six of there raised bed containers. They arrived and I started assembly, as sometimes happens there were some screws and wingnut missing. Got in touch with them, no hassle, replacement screws were on the way. When received there were more than needed to be replaced. So I have no trouble with there service it's outstanding.

I finally found my table with shelves. It was damaged during shipping. I called and talked with Melody. Excellent customer service. I emailed her a picture of the damage and she assured me that they would send me another one. It arrived in 5 days. I am so happy with my table. I will be looking to purchase more from Best Choice Products in the future.

I have made 3 purchases from this company. The item's I have received are a better quality than expected due to their low prices. I will continue to shop their quality products. I even shared the website to my daughter in law and she loves it! I did have a question about my last order and contacted the company via live chat. It was quick & easy and the representative answered my question quickly. It was an easy process.

I purchased BestChoiceProduct 2 twin electric beds to make a king size, within 4 months of using them, one of the beds stop working. I call customer service and they told me, they do not have any support or repair team to help me, I could not believe it. They were purchased through Amazon. After troubleshooting myself for a few days to figure out why one of the beds not working, I believe it is a defected motor.

I am trying to get help from BestChoiceProducts to cover this in the one year service part warranty, they refuse to return my call. This is outrageous and no one should purchase a product from this company. Also Amazon should not allow this company to sell its products on Amazon and I will definitely continue to notify others with my reviews.

So I ordered an item from this company and it arrived damaged. I read on their website that I would have to send the item back to get it replaced and probably pay for shipping which I wasn't thrilled about, but after chatting online with customer service they decided to send me another for free! Great customer service!

Jerryzalean was very helpful and replaced product for free after doing problem diagnosis on the phone. New one arrived a few days later.

The recliner I purchased arrived on time and was in great shape, However, the heating didn't work so my chair is being replaced at no charge to me. Great job Best choice products.

Even though the product we ordered didn't work out for us, returning the product was simple and customer service was friendly, made it simple and overall excellent. Not what one expects. Thanks

I had a great experience. The product I purchased was defective. They gave me a full refund without asking questions.