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Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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Better World Books was recommended to me from a friend with whom I share membership in several literary societies. It is not only loaded with excellent volumes but also most affordable. It is fun to receive many of these books which were once part of local library collections from across the country.
Good pricesfor used books. Books were in good shape. No ned to buy new when you can get good books at a good price.
Very satisfied with my first purchase. Arrived in timely manner. I am ordering again. I also give them blessings for their giving back to society.
This website offers a lot of choices and good service and I love their customer service interactions. All books received on time and in good shape.
It was pretty good my books were used and they were in a very good condition just had one issue and its was the package it was just not that good to protect the books
It's been more than 26 days, and I haven't received my book. I'm still waiting to see what's going to happen.
Great place to buy books. Good prices! Better world books. Books are in good condition. Will buy again. Thank you.
I loved better world books because they were so cheap but in such good shape and they arrived so fast!
My order was shipped properly packaged and came much faster than I expected. Thanks Betterworld! My book was in great condition!
The book was in good condition. I ordered Why Not Women, an excellent source for understanding womens role according to the bible not according to mans standard. I highly recommend it
I have made numerous purchases from Better World Books and I love using them. Their products are well priced and arrive quickly, regardless of what geographical location they are being shipped from. Whenever I need to order books for work, I always check with BWB first! Better World Books is my go to for books.
I've started to shop a lot with this website and I recommend it highly. I just got my recent order and I am thrilled with it. The shipping was fast (And I live in a remote location) and the quality of the books is as promised.
I love supporting B Corps and so it's worth it to me to shop with BWB even if I know I won't be getting the quickest shipping turnaround time. It definitely took a bit for my books to arrive but everything was in great shape when it came! The only thing I'd change about the service is that even with the descriptions of quality, it can be hard to know HOW used a book from BWB is. But overall I'll definitely purchase again for the prices and to support a great company!
Amazing selection of books to choose from with unbeatable used prices, quality of the used books is good too!
I got my books within a week and the anticipation was real. When they did come my books were packaged nicely and there was no damage to them at all. It was fast, cheap and overall a good experience. 10/10 would recommend!
Ordered this item new from Betterworldbooks because they offered the best price. The order arrived quickly and i am very happy with it
Better World Books is my "go to" for book buying. Selection is good and I am able to find sometimes obscure titles not available elsewhere. Delivery is prompt and reliable, but most of all they donate books to literacy causes to bring reading to folks who otherwise would not be able to access books.
I've been a customer for years, overall good service. A couple of times an order got mixed up and received a couple wrong books. Was able to correct with customer service with minimal hassle.
Books always in the condition as stated, discount offers usually excellent. Experiencing a bit of a delay with current shipment but usually no problems there.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members