BiblioReviews 102

Ordered a textbook without any apparent problem, and received a confirmation that all looked legit.
Book didn't arrive on time. Contacted seller and was told that it had shipped, but it takes some time to arrive. Note that I had paid for expedited shipping.
I asked for the USPS tracking number. None was provided.
The phone number for customer service went unanswered, despite numerous calls.
The emails I received in reply all pointed to the same (apparently unoccupied) phone number.
The emails were all strangely signed with different names, like "Chris R.", "Robert M.", "Susan B." - all first name and last initial, even when they were giving a reply to a mail that was on a thread. Made me think that the responses were auto-generated.
Ultimately I asked for a refund, which was processed.
What a hassle.

I received an email from Biblio that the book I ordered was not available and they were processing a refund. Because of this, I ordered the book from another seller whose price was twice that of the Biblio seller. I then unexpectedly received the book from the Biblio seller, leaving me with an unneeded and more expensive copy from the second seller. I contacted Biblio and they refused to make me whole by refunding me the additional costs associated with buying the second book. I wouldn't have bought the second copy if Biblio hadn't sent their email. They don't have a handle on where their books are and their inability to do so cost this customer.

Biblio, like ABE, etc is a venue for sellers to sell their books. What I love about it as a seller are it's fair commission rates, the ease of use, and the fact that it isn't owned by Amazon. I love ABE as well but they were bought by Amazon which I can tell you from selling at Amazon is like trying to survive a capricious God. Anyway, many of these reviews are unfair because customers might have encountered a lousy seller which sold them a lousy book. Same thing would hav happened had they bought from that same seller on ABE. Amazon is much worse because there are thousands of people who aren't booksellers and don't know how to describe a book unless it's new. I list on 5 services and this is by far my favorite. I don't sell as often but when I do it's generally my more expensive better books.

Moments after I place my order on Biblio and saw that books runs was the business, I decided to look up Books Run I got very nervous since all of there reviews were bad regarding books not being shipped out, being charged for a book that was never received. So Immediately asked for a refund, but the books were already shipped out (so I hoped and worried that nothing went wrong) My books arrived from fedex and the other order from Usps and I they were in great condition even when I requested used they looked brand new. I decided to do this review since I saw all the negative reviews and I had a great outcome buying from them. I will purchase future books from them! Also I am in Los Angeles and the books arrived in 5 days! Great shipping.

Ridiculous. Thought I'd branch out with another used book site-I typically stick with thriftbooks.com or Abebooks.com, and they are extremely reliable. But, this site has listed two SEPERATE orders as having the same tracking number when they come from two SEPERATE Physical locations. I better get my books. Now I know, at least, however, to NEVER order form this crooked site again.

The worst book purchasing experience I have ever had! Never received my book and after waiting for over 2 weeks for delivery from a place that was only 3 hours from me, and falling behind in the class I needed the book for, I ended up ordering it from another site. Biblio said they would reach out to the vendor, but never got back to me after I sent several emails. THEY ARE A SCAM through and through. Also the tracking/order number they gave me was nonexistent when I entered it into the USPS tracking site.

I purchased a book that was supposedly in very good condition and a hardback. It turned out to be a paperback in fair condition. I sent photos of the condition of the book to the bookseller and to biblio.com FOUR TIMES. Never heard back from biblio.com. Never paying from these crooks again. What a waste of time dealing with them.

The book was delivered earlier than expected. It is a used book, but is in excellent condition. It worth the price. I'm pleased with the service and the book.

I experienced a situation similar to other reviewers: USPS has bungled the delivery process, book is lost, and Biblio.com personnel keep sending me these canned, even arrogant, responses from about a dozen different "representatives" on unusual days and at unusual times, sometimes in ungrammatical English, that reveal they are not seriously looking into the problem, not taking any responsibility for an investigation, or at least getting the bookseller involved in a professional way: personally investigating with real personnel at USPS and responding with a real report. Sometimes I wonder if these people are even located in the US and if it's a legitimate company, or if it is just a bot programmed to broadcast canned responses.

All of my orders on Biblio are professionally taken care of. If anyone complains it might have to to do with the seller. It is not mandatory to belong to ABAA to sell on Biblio. ABAA is a fully vetted antiquarian organization and uses Biblio for the website. The books still come from the dealers who are honest and knowledgeable.

I happily ordered Hennessey On Roses, an old book, and later in the day they email me to say the FREE SHIPPING I clicked on was a MISTAKE and I would have to pay for shipping. What kind of phony garbage is this?! So I cancelled the order but I'm waiting to see if they send me a bill anyway.

OK, they just sent me an email saying the order was cancelled and any charges would be refunded in 2-3 business days. We'll see. I'm just mad that they would change the shipping fee after I ordered.

First, let me say that the majority of the bad taste left in my mouth is from one of their sellers, COLD BOOKS. They list themselves in NY and they may have someone there who deals with their returns, but the company is almost assuredly in New Delhi, India, which is where my "ships from NY" book arrived from. I ordered two books and never received the second. I never received a tracking number, and the original tracking for the first book was for 1 piece only, and yet they claim the second book was sent (it never was; see below).

COLD BOOKS has horrible customer service, they are listing AND SELLING books they don't have, they respond with non-intelligible emails that skirt around the issue and they try to waste your time/wear you down, at which point if you're still hanging on they will now issue partial refunds and pretend they don't know what you're talking about.

Having said that, Biblio is also not without fault in this. They were reluctant to get involved, instead forwarding my emails directly to Cold Books despite me feeling that they should be contacting their sellers directly for resolution. After 4 emails directed to Biblio customer service I finally had to say enough is enough, and I had to suggest that I would be reporting them to the Federal Trade Commission for online shopping fraud. At this point my complaint was finally escalated and a refund released (which took another 4 days to land in my account, but I did receive it).

A friend of mine ordered the same book from Cold Books and had the same runaround; they accepted her order, but then sent her the wrong book and even that was a used copy when she ordered new. They offered a partial refund only if she sent the book back and paid for shipping herself. She too, had to escalate this to Biblio and just today got her refund in full. Neither of us will order from Biblio again.

I think Biblio has some things to learn about more immediate customer service resolution, but more importantly I hope they have removed Cold Books from their sellers list. If they have not, then I would be suspicious about ordering from anyone on their site because it may well be just more of the same.

Package was 3 days late and had been stuck in transit in my local usps hub for 5 days. Biblio claimed the tracking "showed movement." When I called them on their blatant lie they forwarded me to the seller who then decided to extend the ETA an editional 7 days (after is had already shipped and was apparently in my home city?) Then when I called them out for unprofessionalism they kept spamming me the same robotic email.
Started a claim through paypal as I do not expect my package to arrive. (This has happened many times before with USPS)
Also, I had requested the 3rd party seller (discover books) use first class mail, which I paid for, to ship the book to avoid such an issue and they ignored me while shipping the RARE BOOK as bound-printed matter.
I am disgusted with both companies at the moment and will never use either again.

I've purchased an item from them about 2 weeks ago and by accident I typed the wrong address. I immediately caught it as soon as I received my receipt in my inbox. I emailed customer service immediately and gave them the correct address with my order number, etc. I get an email from them way later saying the item has already shipped. I've tried going back and fourth with them on getting item to correct address and they don't even seem to understand the issue. They were saying how if I had recently moved then usps would forward it to correct address. I was like "What!" That wasn't even my issue or close to what I was saying! They're saying they can't do anything about it until the product gets returned to them, which doesn't make sense because the only way would be for the people living at that address would send it back; second, it hasn't even left Texas where the warehouse is, yet (it's been two weeks since they said item shipped out, which is why I couldn't even change the address in the first place!) This company is complete garbage.

I ordered 'Cosmos: a sketch of a physical description of the universe'' from Alexander von Humboldt via biblio books. I did not want any new edited ones, I wanted a new reprint of the original 1866 version. I was not sure because I had never heard of biblio books, and in general I never quickly fully trust anything online, but did it anyway as the book was not expensive and I did some limited research on biblio books. My book arrived in Berlin (where I lived at the time) and I just love it so much. It even has a small yellow textile string to mark which page you are. Very happy with the purchase, cheap and exactly what I wanted.